Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, L'Occitane bath amenities, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Fours, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Flow Rider wave simulator (9:00am-5:00pm), dive tank. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.)

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28273)
  • Very good (5878)
  • Average (2307)
  • Poor (1160)
  • Terrible (1391)
Image of the Tripadvisor rating Wonderful restaurant service/pushy sales

May 16, 2024 Dave I

We enjoyed the resort very much. Especially service in bugibilias in sunrise lobby. special shoutout to Fredy May Tuz, Sirilo Cauich and Jovan for their wonderful service. However I was unhappy with the restrictions around resort credits and with how pushy the excursion sales people are.
Image of the Tripadvisor rating STAY FAR AWAY - unless you like being swindled

May 15, 2024 Dhs C Seattle, Washington

Even if you read the fine print on your contract it won’t matter because they don’t honor their own contracts unless it serves them. Showed PR the Terms and Conditions, they have the recorded conversations with the team I had.. doesn’t matter. Shifting blame, responsibility, etc. I was the Palace’s biggest fan, never again will I come here.… Read more
Even if you read the fine print on your contract it won’t matter because they don’t honor their own contracts unless it serves them. Showed PR the Terms and Conditions, they have the recorded conversations with the team I had.. doesn’t matter. Shifting blame, responsibility, etc. I was the Palace’s biggest fan, never again will I come here. Don’t waste your time. Read less
Image of the Tripadvisor rating EXPENSIVE

May 14, 2024 M4747FEmichaelp

On arrival at Mexico airport mini cab wanted $150 usd equates to £121 for a 8 mile trip. Arrive at hotel late to check in all I was asked do you want to upgrade to a sea view room $750 not how are you welcome, straight to the sell. Given no map of the place , it’s a 133 acres so getting around have no clue, all inclusive but to be honest rooms… Read more
On arrival at Mexico airport mini cab wanted $150 usd equates to £121 for a 8 mile trip. Arrive at hotel late to check in all I was asked do you want to upgrade to a sea view room $750 not how are you welcome, straight to the sell. Given no map of the place , it’s a 133 acres so getting around have no clue, all inclusive but to be honest rooms are basic has a jacuzzi in room would rather another bed than that it’s 32c why would I want that. Food is ok had far better in turkey , the entertainment is really crap , there’s only a couple of restaurants. It’s well over priced they are friendly but only cos they want a tip . Everywhere you go you get ripped off in Mexico Cancun , I bought some sun cream 50 factor $30 which is £25 probably pay around £6 in uk . Was really looking forward to coming to Mexico very disappointed could have gone Florida including park tickets villa car hire and flights luggage the lot for slightly less than here. Would I come back to Mexico not on your nelly. Read less
Image of the Tripadvisor rating Will not go back

May 12, 2024 anitabQ5604DG New York City, New York

For $600 a night I expected a relaxing and best vacation ever, but this hotel did not exceed my expectations. It was definitely not relaxing because I had to constantly walk a lot for everything. The hotel is gigantic so everything is far away, like pools, restaurants, rooms. I was so tired at the end of the day I had no energy to watch the show.… Read more
For $600 a night I expected a relaxing and best vacation ever, but this hotel did not exceed my expectations. It was definitely not relaxing because I had to constantly walk a lot for everything. The hotel is gigantic so everything is far away, like pools, restaurants, rooms. I was so tired at the end of the day I had no energy to watch the show. I decided to get a massage and when they told me the price I was in shock. $300 for a 50 minute massage. Food was awful. I regret every penny that I had spent here. I would definitely not come back. There are much better options out there. Read less
Image of the Tripadvisor rating Funfunfun in the sun!

May 11, 2024 Suziehb98

Beautiful property, wonderful pools, and the service was really great! Our butlers, Osvaldo and Manuel, were absolutely wonderful, professional, and made our week extra enjoyable! Each dinner restaurant we ate at was delicious, the wine selection is great as well.