Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated with brand new rooftop), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8013)
  • Very good (2518)
  • Average (975)
  • Poor (416)
  • Terrible (337)
Image of the Tripadvisor rating Come for Drinks and Atmosphere not Food.

May 15, 2024 Steven A Fall River, Massachusetts

The food is average and menu needs to be updated but everything else is what you want it to be. Amazing drinks and atmosphere.
Image of the Tripadvisor rating Honeymoon

May 15, 2024 andrewcaprari Biloxi, Mississippi

Excellent location, excellent service and entertainment! Highly recommended for a vacation or wedding/honeymoon!
Image of the Tripadvisor rating Dreams Riviera Cancun experience!

May 14, 2024 rosanner317 Toronto, Canada

I met a friend at resort for the week, and it was a first time for both of us staying at any of the Dreams/Secrets resorts. This resort met all of our expectations from the Management team who came by our table at the various restaurants (they would ask if everything is good ensuring you were enjoying the meal and service) to the staff who were… Read more
I met a friend at resort for the week, and it was a first time for both of us staying at any of the Dreams/Secrets resorts. This resort met all of our expectations from the Management team who came by our table at the various restaurants (they would ask if everything is good ensuring you were enjoying the meal and service) to the staff who were generally speaking excellent and happy to help! Here is a simple breakdown of the various areas: Entertainment 10 Food 9 Spa 9 Fitness 9 Rooms 9 Management 10 Resort design 10 Coffee shop 10 Japanese rest 10 Lobby Bar 9 Thanks to Fanny and Carla who were the instructors for Aqua fit classes, lots of fun! Thanks to Omar for ensuring our stay was comfortable and enjoyable. And thank you Greggorio, Jessica and Adrien.. The management team at this resort do their best to have their Guests really enjoy their vacation and want to make sure you are happy with all aspects of this beautiful resort. I would definitely go back! Read less
Image of the Tripadvisor rating DO NOT COME TO ANY UVC HOTELS OR DREAMS

May 14, 2024 Navigator18779412990

Terrible experience We pay an insanity amount of money to come and have a good time my GF got intoxicated with their ( Open bar ) Wells / Water / Contaminated drinks They cant even provide Basic healthcare or medicine with all the millions they make already , you have to come out of pocket for anything medical and its beyond expensive, to Top it… Read more
Terrible experience We pay an insanity amount of money to come and have a good time my GF got intoxicated with their ( Open bar ) Wells / Water / Contaminated drinks They cant even provide Basic healthcare or medicine with all the millions they make already , you have to come out of pocket for anything medical and its beyond expensive, to Top it off if you want quality food or drinks ... you have to pay that , its not included LOL , so basically you are at at all in with contaminated water & food , but you can eat better and drink better if you pay. NO SHAME Read less
Image of the Tripadvisor rating Restaurants and spa

May 14, 2024 osantoskijosh93 Bad Axe, Michigan

Restaurant were closed for dining certain nights which is expected with weddings happening. But no notice is given in advanced to plan accordingly in order to try and every restaurant during stay. Personal happen to be 2 restaurants closed that we wanted to eat at last night of stay. Was promised and receive receipts our spa was paid for with… Read more
Restaurant were closed for dining certain nights which is expected with weddings happening. But no notice is given in advanced to plan accordingly in order to try and every restaurant during stay. Personal happen to be 2 restaurants closed that we wanted to eat at last night of stay. Was promised and receive receipts our spa was paid for with promotions. Soon as we walked in for reservation, we were told we owed more money before we got treatment. Not a relaxing way to enjoy spa treatment Read less