Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

Kids Suite
Standard Room
Kid's Suite
Strong Water Tavern
Lagoon View King Room
Amatista Cookhouse™
A video preview image
Kids Suite
Standard Room
Kid's Suite
Strong Water Tavern
Lagoon View King Room
Amatista Cookhouse™

The hotel

Loews Sapphire Falls at Universal Orlando Resort will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport to Universal's 3 theme parks and Universal CityWalk via water taxi and shuttle bus. It's a great way to experience all that Universal Orlando Resort has to offer.

Amenities

  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to Universal Orlando Resort

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $26, valet parking $33, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23)

Special assistance

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Sapphire Falls Resort TM & © 2023 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2023 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4453)
  • Very good (1341)
  • Average (540)
  • Poor (269)
  • Terrible (242)
Image of the Tripadvisor rating Exceed expectations

May 17, 2024 maithenad Watford, United Kingdom

This hotel exceed our expectations Room: spacious , good amenities (especially if you are staying longer than few days, the fridge is a amazing), amazing coffee machine (got our pod from the local Walmart, saved us some $$ on coffee), cleaned every single day and early morning which I loved . We had an amazing view in the little taxi. Loved the… Read more
This hotel exceed our expectations Room: spacious , good amenities (especially if you are staying longer than few days, the fridge is a amazing), amazing coffee machine (got our pod from the local Walmart, saved us some $$ on coffee), cleaned every single day and early morning which I loved . We had an amazing view in the little taxi. Loved the mirror in the bathroom Towel need to be a bit bigger but appart from that no issue The air con does have a mind of its own tho Rum bar:staff was amazing , she did not add service charge automatically, which I seen review saying they did but ours didn’t (we did tip tho) Water taxi: amazing service , the staff is incredible and make you start your day with a smile On your face ! Love the fact we could go straight to the park without having to faff around Pool bar: avoid at any cost , super expensive, no value for money and you do get the 18% service charge added, we had a misery gutted serving us on our first day and we avoid it afterward . Do not waste money on this , buy your own beer and put them in your room fridge Coffee shop: absolutely brilliant service Lobby: lobby was spectacular, the view was something else . The smell was amazing but can be sting at time . Hotel is clean constantly Walk around the ground , it beautiful and look on the little lake you might see some turtle Read less
Image of the Tripadvisor rating Not as good as Aventura..

May 15, 2024 Razedabode Woking

Aventura is better value by far. We had stayed at Aventura, and were impressed, and always walked through Sapphire Falls on the way to universal and liked the vibe / theme. First thing - the room we had was excellent. 8th floor overlooking islands of adventure, and it was great. What wasn’t to great was the lack of housekeeping for one day, and… Read more
Aventura is better value by far. We had stayed at Aventura, and were impressed, and always walked through Sapphire Falls on the way to universal and liked the vibe / theme. First thing - the room we had was excellent. 8th floor overlooking islands of adventure, and it was great. What wasn’t to great was the lack of housekeeping for one day, and an utterly awful shower that had terrible water pressure and like warm water. Yes, we recieved a letter notifying us of working to rectify following a leak, but we had to follow up further with no compensation despite paying huge amounts of money for 2 weeks. The other ridiculous feature of this hotel is the 18% service charge added at the pool bar / pool side dining. Honestly - you could buy a beer and 18% was added on. No choice on the tip at all and the service was poor most of the time, with staff simply not caring because they were guaranteed a tip. In addition - the parking charges are ridiculous and we did have valet added on for some bizarre error (refunded after we informed them, but goes to show to check your bills / invoices line by line) Sapphire Falls can be a superb hotel. The rum bar is great. The royal Dutch coffee/ snack place is well run. The lobby is clean, inviting and smells amazing. To top it off - the location is excellent. But it fails to hit all of the notes that the lower cost Aventura did, and it is literally next door. If you want to save some money and get better service - go to Aventura. Read less
Image of the Tripadvisor rating Sapphire Falls or Aventura?

May 14, 2024 SGardner15 Towcester, United Kingdom

Great hotel and amazing location, especially using the water taxis avoids all the queues at the hub. Staff very friendly and helpful, we had a shower problem and was dealt with efficiently. Communication could be better, one day the hotel had no hot water for part of the day due to a leak, this could have been communicated to the guests, instead… Read more
Great hotel and amazing location, especially using the water taxis avoids all the queues at the hub. Staff very friendly and helpful, we had a shower problem and was dealt with efficiently. Communication could be better, one day the hotel had no hot water for part of the day due to a leak, this could have been communicated to the guests, instead of turning the shower on and getting no water and then having to contact reception. Housekeeping has room for improvement, as during the 2 weeks, I don’t think our room was hoovered, complimentary toiletries were scarce, and we had to go to the concierge for coffee cups as the bed had been made but no supplies replenished. We went three days without any housekeeping although we could have been in our room that would have been for only an hour. Great hotel is it worth the extra money from the Aventura that we have stayed in several times. We always have a king room, Aventura only one side table and as the bed is next to the window you have climb on the bed to get it.and towel rails are scarce. Sapphire great room with two bedside cabinets and a sofa that’s not scratchy ( like Aventura), the tech at Sapphire Falls is stuck in time, no You Tube, MP3 player, and no smart TV, been spoilt by the amazing IPad at Aventura where I could book restaurants etc. Both hotels have forms and against but not sure Sapphire Falls is worth the extra money. I know it’s main focus is a conference hotel unlike Aventura, who can cater more the holiday maker, and the food court at the Aventura is amazing. Read less
Image of the Tripadvisor rating Huge disappointment.

May 9, 2024 melindab150 Las Vegas, Nevada

This resort may be suitable for many families but not ours. My husband was traveling for business and we were supposed to stay at another Lowe’s hotel I researched extensively before deciding to bring our adult disabled daughter. The other hotel was promising. We require connecting rooms, one with a wheel-in shower and one with a king bed since my… Read more
This resort may be suitable for many families but not ours. My husband was traveling for business and we were supposed to stay at another Lowe’s hotel I researched extensively before deciding to bring our adult disabled daughter. The other hotel was promising. We require connecting rooms, one with a wheel-in shower and one with a king bed since my husband is 6’ 4” and hangs off a queen bed. For whatever reason we were moved here. I immediately called the hotel to make sure this configuration was possible. When we checked in we were told this was the configuration we had. Unfortunately, when we got to our rooms this was not the case. Two queen connecting rooms, one handicap accessible. First we were told the error was made by the person who reserved the room. Later, when pressed, we were told they don’t offer that configuration. Okay, we had 4 beds and disappointedly moved on even though anywhere we parked the wheelchair it either blocked the door or bathroom. Our shower didn’t work properly if at all. My daughter’s toilet only flushed half the time. One day we never had housekeeping and the next I had to ask 3 times to have my room cleaned even though they’d cleaned my daughter’s already. The last straw was being charged $17 for receiving a $5.99 crayon delivery from Amazon. We won’t even address overcharging for room service items. The 3 stars are for the many helpful staff. Read less
Image of the Tripadvisor rating Great hotel with fantastic customer service

May 8, 2024 Jayne R Chester, United Kingdom

We had a lovely time at this hotel. The rooms were great with comfy beds. The pool was really nice with plenty of life guards and the water was warm. We thought the water taxis to the parks were excellent and very frequent (every 15 mins). The customer service was outstanding especially from Ace (she lived up to her name) I lost my phone which had… Read more
We had a lovely time at this hotel. The rooms were great with comfy beds. The pool was really nice with plenty of life guards and the water was warm. We thought the water taxis to the parks were excellent and very frequent (every 15 mins). The customer service was outstanding especially from Ace (she lived up to her name) I lost my phone which had all my cards on and photographs. She went out of her way to help me. I really don't know what I would have done without her help. She is a credit to the hotel. I was so upset but she sorted everything out for me and when I went back to my room she had left me a lovely note and a hamper of crisps chocolates and a bottle of wine. I couldn't believe it. I have never experienced such fantastic customer service. Thanks Ace I really hope your managers appreciate you because I certainly did Read less