Sheraton Memphis Downtown

Memphis, Tennessee

Virgin rating

Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance
Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (641)
  • Very good (577)
  • Average (378)
  • Poor (216)
  • Terrible (213)
Image of the Tripadvisor rating Pleased with our stay at the Sheraton

May 15, 2024 CNYfan Syracuse, NY

After reading previous reviews, we were a bit hesitant to stay at the Sheraton in downtown Memphis again, where we had stayed the past few years. Because we were going to the Blues Music Awards, we decided to take a chance and stay at the Sheraton, which is connected to the Conference center where the awards ceremony was held. We were pleasantly… Read more
After reading previous reviews, we were a bit hesitant to stay at the Sheraton in downtown Memphis again, where we had stayed the past few years. Because we were going to the Blues Music Awards, we decided to take a chance and stay at the Sheraton, which is connected to the Conference center where the awards ceremony was held. We were pleasantly surprised and pleased with our room. The room and bathroom were clean, the beds were comfortable, and the desk staff were friendly and helpful. The rug, although it had a few stains, appeared to have been recently vacuumed. In addition, we had the buffet breakfast twice and ordered dinner once at the Crossroads restaurant in the Sheraton and also enjoyed going to the Crossroads Tavern after the awards show. The Sheraton lobby had plenty of room and also comfortable chairs for socializing, and we enjoyed being able to meet and greet the Blues artists who stayed at the hotel. The Trolley stop is right outside the Sheraton entrance and there are several restaurants within walking distance, including our favorite Alcenia's. We plan to come back to Memphis again next year for the Blues Music Awards and will definitely be staying at the Sheraton. Read less
Image of the Tripadvisor rating I wish I could give this place zero stars

May 5, 2024 Christina a

I was extremely disappointed by the conditions of this hotel. I had to change rooms two times due to the "cleanliness" of each room. The first room had a few roaches in it. The receptionist then placed me in a room that had weird stains on the carpets/sheets. After pulling back the duvet, I found potato chips under the covers. At this point, I… Read more
I was extremely disappointed by the conditions of this hotel. I had to change rooms two times due to the "cleanliness" of each room. The first room had a few roaches in it. The receptionist then placed me in a room that had weird stains on the carpets/sheets. After pulling back the duvet, I found potato chips under the covers. At this point, I wanted to request a refund so I could stay somewhere more comfortable. I will never stay at this hotel again and have advised others to stay away as well. Read less
Image of the Tripadvisor rating Great for conference

Apr 30, 2024 TAK0269 Clarksville, Tennessee

We stayed in room 1914, top floor second room from the elevators. This is a joined room so there is a door to the room next door. There is a large gap in the door so I am sure they heard everything in our room! The bed is rather soft and one pillow was as thin as a slice of bread. Don’t need extra blankets because you cannot go below a set… Read more
We stayed in room 1914, top floor second room from the elevators. This is a joined room so there is a door to the room next door. There is a large gap in the door so I am sure they heard everything in our room! The bed is rather soft and one pillow was as thin as a slice of bread. Don’t need extra blankets because you cannot go below a set temperature and first night was very uncomfortable. I travel with extra blankets because I am usually cold but I was uncomfortably hot. However, by the third night I was more comfortable, so it may have been trying to cool from having drapes open. The water is super hot but lacks water pressure. The refrigerator kept drinks cold and the two bottles of water provided was a nice touch! We stayed eye for a conference at the conference center. It was very nice to have a covered, inside walkway for the hotel to the conference center! The elevators had a scan area that says for floors three and up must scan room key, but you don’t really need to. We just hit the floor and it went right up. We were in the south tower and taking the elevator with the glass windows was neat. The elevators are SUPER fast! parking is 33 a day, I heard several parked at the convention center for about a third of the price. However, I heard also issues with the parking app you have to pay on. This hotel is walking distance to the pyramid and the trolley stop is literally right outside the door. Read less
Image of the Tripadvisor rating Not worth the money

Apr 20, 2024 Peter S

The room, on a high floor, was quiet. Apart from that, the standard was worse than a cheap motel. The fridge was full of food that somebody had left behind and apparently had not been defrosted for months. The unlined wastebaskets must have come from the nearest Dollar General. The chair at the desk was damaged, and the armchair had stains. When… Read more
The room, on a high floor, was quiet. Apart from that, the standard was worse than a cheap motel. The fridge was full of food that somebody had left behind and apparently had not been defrosted for months. The unlined wastebaskets must have come from the nearest Dollar General. The chair at the desk was damaged, and the armchair had stains. When we arrived, there were no luggage carts available. But the lobby looked nice. Read less
Image of the Tripadvisor rating Just say no

Apr 16, 2024 barrettje Austin, TX

I’ll start with cons, because there are SO many: Parking entrance at night is dark and poorly indicated. Desk staff announced my room number loudly. As a solo female traveler this is awful and scary. Carpets were awful. Stains and dirty with other debris that clearly indicated they hadn’t even been vacuumed. Valet parking is required but the… Read more
I’ll start with cons, because there are SO many: Parking entrance at night is dark and poorly indicated. Desk staff announced my room number loudly. As a solo female traveler this is awful and scary. Carpets were awful. Stains and dirty with other debris that clearly indicated they hadn’t even been vacuumed. Valet parking is required but the desk and restaurants have zero cash to help break bills for tips. Had I known prior to arrival I could have planned to bring smaller bills No free coffee in the morning Bed was lumpy and pillows were flat Cons: The restaurant staff was incredibly nice and the breakfast buffet had a lot of nice choices. Read less