Kixby

Midtown, New York

Virgin rating

The Lookup
Lux King Room
Lobby Bar
Lux Queen Room
Lux King Room
The Lookup
Lux King Room
Lobby Bar
Lux Queen Room
Lux King Room

The hotel

Oozing quintessential New York style, the Kixby is just a short walk from the Empire State Building and Macy’s department store. A new energy and look have been given to this stunning 1901 building, and the result is a boutique-style hideaway that you'll love retreating back to after a day in the Big Apple. 

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan on West 35th Street, less than one block from Herald Square. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

195 rooms. All with air-conditioning, flat-screen TV, mini-fridge, tea and coffee making facilities, safe, iron and board and hairdryer. Lux Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.

Continental Breakfast option: includes rotating continental breakfast items such as fruit, yoghurt, breads and pastries, as well hot beverages and juices.

Lux King Rooms have 1 king-size bed, sleeping maximum 2 adults.



  • Book by 31 May to receive up to 50% off stays between 26 May ’24-31 Mar ‘25. Plus receive complimentary continental breakfast when staying a minimum of 4 nights between the following dates; 26 May – 02 Jun’, 09- 30 Jun, 01- 31 Jul, 01- 31 Aug , 14- 27 Dec, 02 Jan- 28 Feb ’25.Terms and conditions apply. Blackout Dates apply.

 Fitness centre with Peloton bikes. Complimentary WiFi.

Black Tap (New York-style burger joint and cocktails), closed on certain days (check locally). Lot 15 (lobby lounge). The Lookup (rooftop bar, open once the warmer weather permits, typically June -September). 

This hotel has a resort fee of $20 plus tax per room, per night (payable locally, subject to change)for new reservations made after 9th Jan '23 arriving after March 1 '23. 

For reservations made from 25 Jul '23 onwards, arriving after 1 Jan '24, the resort fee will be $30 plus tax per room, per night (payable locally, subject to change). 

Resort fee includes: Eco-Friendly refillable Kixby water bottle, provided at check-in - All day coffee and tea in our pantry room - 24-hour access to the fitness room - High-Speed Wi-Fi (up to 4 devices) Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.

Please note: this hotel was previously called Hotel Metro.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2771)
  • Very good (1842)
  • Average (399)
  • Poor (96)
  • Terrible (70)
Image of the Tripadvisor rating It’s a pretty good hotel but room for improvement

May 16, 2024 Mark H Bury, United Kingdom

Rooms are small but good. Aircon is either off or a jet engine so not the best and not sure how it would be in the summer as we turned it off at night. Trendy black decor and trendy rooftop bar where 5 staff struggled to serve 6 customers as they were busy chatting and taking pictures of themselves… lifts were a pain at times as a long wait. The… Read more
Rooms are small but good. Aircon is either off or a jet engine so not the best and not sure how it would be in the summer as we turned it off at night. Trendy black decor and trendy rooftop bar where 5 staff struggled to serve 6 customers as they were busy chatting and taking pictures of themselves… lifts were a pain at times as a long wait. The snacks at 3 well we went there at 4 and there were a few apples. Agree the resort fee is a rip off but all US hotels do this plus demand tips so us Brits need to budget for this as it’s the way here. Liked the location and some good Irish bars like Slattery’s where the happy hour is great. Could be a 3 but 4 due to location and good reception team. Didn’t try the breakfast. Read less
Image of the Tripadvisor rating Please book somewhere else !

May 14, 2024 kirstyfortnam

I can quite honestly say this hotel is horrendous , admittedly our initial issue was down to our travel agent and a missing reservation but the staff on the desk , including the manager are incompetent, unfriendly , rude and down right unhelpful. After being told our reservation would be ok for 5 nights and that they would resolve the issue with… Read more
I can quite honestly say this hotel is horrendous , admittedly our initial issue was down to our travel agent and a missing reservation but the staff on the desk , including the manager are incompetent, unfriendly , rude and down right unhelpful. After being told our reservation would be ok for 5 nights and that they would resolve the issue with the travel agent and their own reservations department , Myself and my disabled husband were turfed out with nowhere to go after one night. I recommend never ever staying here and hopefully our travel agent will remove it from hotels they sell. Although the room was nice , it was incredibly small and very noisy. I can’t think of a positive thing to say about this hotel even the free water bottles leaked ! Our honey moon has been tainted along with our first impression of New York ! Read less
Image of the Tripadvisor rating Perfect hotel in a perfect location

May 13, 2024 N4160WSamyt

A really lovely hotel in a fantastic location. It’s super clean and has a great boutique vibe. Our room was at the end of the corridor and was the perfect size, maybe we got lucky as some reviews have said rooms are small but ours was quite big. It had a walk in closet so plenty of room for storage and suitcases, as well as air con and a safe… Read more
A really lovely hotel in a fantastic location. It’s super clean and has a great boutique vibe. Our room was at the end of the corridor and was the perfect size, maybe we got lucky as some reviews have said rooms are small but ours was quite big. It had a walk in closet so plenty of room for storage and suitcases, as well as air con and a safe built into the drawers. Some really nice touches such as bathrobes and umbrellas to use / purchase. You’re also given a free refillable water bottle to keep and fill up using their dispensing machines which had plenty of flavoured water options and 24 hour access which was useful. Hotel is in a great location, nearest subway was 2 min walk away, right next to Macy’s which is around the corner. Around a 10 minute walk to Times Square and similar distance to Penn Station. Next to the hotel is a burger restaurant, as well as an Irish bar and some Korean restaurants, also a Starbucks around the corner. Couldn’t ask for a more central location, it’s just outside of the chaos of Times Square but walking distance to all of midtown and all the main sites. The staff were really helpful and attentive which was nice. The rooftop bar was fab, the hotel stated it didn’t open until June so we were pleasantly surprised upon arrival to find it open. It has an amazing view of the Empire State Building, bespoke cocktails and snacky food so definitely worth a visit on an evening. The hotel has a large luggage room to keep suitcases after checkout which was also helpful. Overall I would definitely recommend and we would visit again, genuinely nothing negative to say and well worth the money compared to other hotels near by. Read less
Image of the Tripadvisor rating Greedy owners

May 12, 2024 915tweetb

The Hotel is lovely, as was our room, we were there for our 25th wedding anniversary and on arrival found a bottle of champagne with a card waiting for us, a lovely touch. The staff couldn’t be faulted, they were really very good. The one bug bare was the £100 charge for the assumed use of the gym and unlimited coffee on the second floor, this… Read more
The Hotel is lovely, as was our room, we were there for our 25th wedding anniversary and on arrival found a bottle of champagne with a card waiting for us, a lovely touch. The staff couldn’t be faulted, they were really very good. The one bug bare was the £100 charge for the assumed use of the gym and unlimited coffee on the second floor, this charge is just greed on behalf of the owners. We did not require the gym and the coffee was poor to say the least. We will return to New York but will not stay at the Kixby for that reason. Read less
Image of the Tripadvisor rating 1st time in New York and a great experience

May 11, 2024 Sarahdoesreviews Pencoed, United Kingdom

We booed the Kixby as part of a package with Virgin. Quite close to Penn station and so close to everything else! There were 3 rooms booked in our party and I was based on floor 7 towards the back of the hotel so didn’t have the best view out of the window. We had a queen room which had a very comfy bed, en-suite with a big shower, wardrobe and… Read more
We booed the Kixby as part of a package with Virgin. Quite close to Penn station and so close to everything else! There were 3 rooms booked in our party and I was based on floor 7 towards the back of the hotel so didn’t have the best view out of the window. We had a queen room which had a very comfy bed, en-suite with a big shower, wardrobe and drawers. Also a coffee machine which was replaced daily. The reception staff were very welcoming every-time we left and came back asking about our day and providing great information. If you want advice on places to eat, ask and they will provide a sheet of recommendations. We are in Liberty’s a couple of doors down (twice) and the Irish bar (did get conned on the bill there though). The rooftop bar was open when we were there and had amazing views of the Empire State Building. Cocktails were not cheap at $18. There is a charge on a credit card when you arrive which was refunded before we event left the airport. There is also a daily charge which allows you to have a water bottle at the beginning and on floor 2 is a room with tea/coffee/hot water, cold water and ice (you also have an ice bucket in your room) suggest buying duty free if coming from UK. Had a great stay thank you all at Kixby!! Read less