St. Regis New York

Dates Stayed: Saturday, May 4th to Tuesday, May 7th, 2024 Time Arrived: around 9:45am Time Left: around 6:45am Room Category: Superior - Butler Service, Guest Room, 1 King Room Number: 1516 I had a free night certificate (FNC), so I figured, why not max it out and stay at the St Regis?! The hubby and I were celebrating our 5th wedding anniversary, so I used points to cover the rest. Otherwise, I believe each night would have been $1000 - $1300 per night. I emailed ahead of time to alert them it was our anniversary. Ever since construction began, there have been complaints about this hotel. I was willing to chance it, but I did email ahead of time to clarify a few things. First off, there is no destination fee during the construction. So that will save you about $50 per night plus taxes and fees. (I think in my case it was $180 something total for 3 nights.) The breakfast benefit for status does still exist for platinum status. It was confirmed via email that I would be entitled to breakfast for two on the rooftop for their continental breakfast from 7am to 11:30am or 1000 points. (I always choose breakfast vs 1000 points since the points are worth like $12.50 max.) When we checked in, I confirmed this was true and asked if I could use the benefit check in day since we were leaving before breakfast started on our departure day. They apologized and said no, which was completely fine as I understand they have specific rules to follow. And he was very nice about it. Fast forward to the morning after my second night here. I head upstairs to check out breakfast and apparently there is a convention going on. I went downstairs to ask regarding the policy for that day (since my husband was sleeping and I didn't want to wake him) and was met with a somewhat unfriendly attitude. The person helping me out said there was no breakfast and I would be getting 1000 points instead. I said when checking in, they gave me a choice and I had breakfast yesterday. Was told I shouldn't have gotten a choice. And I would be getting 1000 points instead which I have NOT seen in my account. She was very short and seemed annoyed I was even asking. Since all my email correspondence had been lovely, I emailed afterwards to clarify why I was told one thing when checking in and another right then and there. I was called in room right after (which woke up my hubby, what I was trying to avoid by going down in person) and was told the same thing. I think it was the same rude-ish person. (I hate saying people are being rude, but she basically was not helpful and very short and annoyed.) Anyways, I just wish they were transparent about this since I inquired about the benefit numerous times and thru numerous avenues. Unless this convention was booked last minute (which I highly doubt), they knew all along that breakfast would not be avail two out of the three days I was staying here. Okay, enough about the free breakfast benefit. Our butler was fine. I only really used them for coffee service everyday and tipped them each time. So unless you want the convenience of having a french press pot brought to you, you can just go out and grab a coffee somewhere for the same price as a tip. It didn't come with extra cookies or anything. They did leave chocolates in our room everyday which was a nice treat. The room itself was basic, but I don't spend much time in room in NYC, so that was fine. We didn't have a view of anything, so never sat by the window. It was just a view of a wall. I've stayed in many St Regis hotels around the world, and I gotta say this one was probably the worse one I've ever stayed in. It's nice when they acknowledge your celebration, but this hotel literally did nothing. Like, not even a card. One plus tho, we did get our room super early. They offered to give us an upgrade if we waited, but I was meeting up a friend for brunch in a few hours and I wanted to freshen up. So it was nice getting the room right when we checked in. Long story short, do not stay here during the construction. Even tho, service wise, I don't think it's worth over $1k a night. It doesn't feel like a luxury hotel at all. I may be back to check out their bar once it reopens, but I think I'll stick to my other hotel loyalty program when in NYC. Everything here just seems lacking. Read less

While our stay at the St Regis New York was overall enjoyable, there are some areas where improvement is needed to meet the expectations of a luxury 5-star hotel. One of the main drawbacks was the lackluster performance of the restaurant staff. In a hotel of this caliber, one would expect service to be impeccable, but unfortunately, it fell short. Additionally, the overall standard of service throughout the hotel did not meet the high expectations associated with such a prestigious establishment. Another issue was the absence of a doorman to greet guests upon arrival or departure. This was surprising and detracted from the grand entrance one anticipates at a hotel of this stature. Furthermore, while complimentary coffee in the morning is a nice touch, we were astonished to find that a simple cappuccino, which consists of coffee and milk foam, was priced at $28. Such exorbitant charges for a basic beverage are not in line with the luxury experience expected. Additionally, there was a delay of 25 minutes in receiving our luggage, which we had to remind the staff about as it seemed to have been overlooked. Attention to detail is paramount in a hotel of this caliber, and unfortunately, it was lacking in this instance. On a positive note, the rooms at the St Regis New York were spacious, well-appointed, and peaceful, providing a comfortable retreat from the bustling city. The hotel's central location is also a major asset, making it convenient for exploring New York City. Overall, the hotel exuded a pleasant ambiance that contributed to a relaxing stay. In conclusion, while there were aspects of our experience at the St Regis New York that were commendable, there are significant areas that require attention and improvement. Addressing these issues would undoubtedly elevate the overall guest experience and ensure that the hotel maintains its esteemed reputation in the future. Read less

To be clear, this is a nice hotel and the room was good (other than a view of a brick wall). The problem is that the hotel is under complete construction and many of the amenities and most of the niceties are not available. For instance, only one elevator was operational upon our departure and it took 10 minutes, stopping at nearly every floor, to get to the ground floor. Nonetheless, the rates are still the same. That is the big complaint. They say they have butler service but it was nothing more than a normal Marriott. I was disappointed. Read less

We stayed for 5 nights and worried about the reviews we have seen describing the renovations - Yes it takes a little time to work out how to enter and exit hotel but that was minor and once we know our way there was no problem. The great thing was the same staff were still there (our sixth visit) with the same smiles and outstanding service. We had breakfast on 20th floor and food was excellent and service outstanding- thanks to Yesenia, Diana, Debbie, Maria, Cesar, Ridwan, Ziggy, TJ, Jonas, Javier and John in restaurant - Concierge Violetta was excellent - Front Desk Orville, Lisa, Trang, Julissa thank you for excellent service - we did use room service and food was excellent, fresh and hot and thank you Kathlyn who took order and John and Jean who delivered- Chamber maids Elna and Ruth thank you and Lenny the outside Porter thank you. We hope to be back again and see the same wonderful staff. The location is good and we could walk to Times Square to purchase theatre tickets and it is a quick cab ride to Lincoln Centre to see the opera. Great shops on 5th Avenue and easy walk to Central Park. Read less