Latest travel updates

I think I’m entitled to a refund on my fuel charges, what do I do?

Passengers may be entitled to a partial refund of fuel surcharges if they purchased a ticket between 11 August 2004 and 23 March 2006, in the UK or in the US, for travel on British Airways or Virgin Atlantic.

An independent claims administrator has been appointed to handle the claims process. If you believe you have a claim you should contact the administrator directly as the claims process is not being handled either by Virgin Atlantic or BA. All questions and claims applications must be directed to the claims processor.

Visit www.airpassengerrefund.com or www.airpassengerrefund.co.uk

Or call:

From the US

Call 1-877-625-9432;or
Write to Air Passenger Settlement, Kenneth R. Feinberg, Esquire Settlement Administrator, P.O. Box 19263, Washington, DC 20036-9263

From the UK

Call freephone 0800 043 0343;or
Write to Air Passenger Settlement, Kenneth R. Feinberg, Settlement Administrator c/o Epiq Systems, PO Box 62677, London EC2P 2UB

We can confirm that payments to eligible passengers who submit a claim can only start to be made by the independent claims administrator once the settlement receives final court approval. A hearing to obtain final court approval is currently scheduled for 26 September 2008.

Recent increase in fuel surcharges

Currently we have no plans to pass on any of the recent increases in fuel charges to customers, however this may change. If it does, we will of course contact with further information.

Kenya - 25th February 2008 15:00

The FTO have now downgraded the travel advice to all parts of Kenya, as of 01st March travel to Kenya is travel as normal and normal booking conditions apply.

Successful resolution of cabin crew pay dispute

We are pleased to announce that Virgin Atlantic and the cabin crew union Unite, have today agreed a resolution to the recent dispute over pay. Unite has now called off the industrial action planned for 9, 10, 16 and 17 January 2008.

Sir Richard Branson, President of Virgin Atlantic commented:

‘We are pleased that both sides have managed to avert strike action that was planned for this week and next. The outcome is a triumph of common sense and means that our passengers need not worry about getting to their destinations.'

'Our cabin crew are the best flying and continue to provide the highest standards of customer service. This agreement will enable us to focus on continuing to offer the best service to our customers.'

Brian Boyd, National Officer, Unite, added:

'This agreement recognizes the important contribution cabin crew make to the business and I am of the firm opinion that we now have the opportunity to ensure an improved relationship with Virgin Atlantic in the future.'

All Virgin Atlantic flights will operate as scheduled on all of these dates with the exception of those that were originally cancelled as follows:

Flights departing from the UK:

VS25 - Heathrow to New York - 9th, 10th, 16th & 17th January 2008
VS39 - Heathrow to Chicago - 9th, 10th, 16th & 17th January 2008
VS11 - Heathrow to Boston - 9th & 10th January 2008
VS671 - Heathrow to Nairobi - 16th & 17th January 2008

Flights departing from outside the UK:

VS26 - New York to Heathrow - 10th, 11th, 17th & 18th January 2008
VS40 - Chicago to Heathrow - 9th, 10th, 16th & 17th January 2008
VS12 - Boston to Heathrow - 9th & 10th January 2008
VS672 - Nairobi to Heathrow - 16th & 17th January 2008

If you are booked on any of the cancelled flights listed above, and have not yet been contacted to make alternative arrangements, please refer to your original point of booking for re-booking and cancellation options.

We would like to apologise for any inconvenience that may have been caused and thank our customers for their understanding and continuing support.

BAA Industrial Action - 03rd January 2008 16:00

The three strikes that were due to take place at the BAA’s UK airports on 7, 14 and 17-18 January 2008 have been called off. All BAA airports will be operational and passengers should proceed with their travel plans as normal.

Important Travel Information

This section includes information on important documents required for travel to the United States.

Advance Passenger Information
Requirements for entry to the USA
New style passport FAQs

Ticket Information

In light of recent events with the postal strike, please see our information on ticket dispatch dates.

Government Air Passenger Duty (APD)

For Bookings made on or before 12 December 2006

If you have booked your holiday with us on or before the 12 December 2006 you will not have to pay the increased government tax (APD). This tax increase has been paid for you by Virgin Holidays in accordance with the terms of our booking conditions. Therefore you will not be required to pay at the airport.

For Bookings made on or after 13 December 2006

If you have booked your holiday with us on or after the 13 December 2006 your booking includes the increased government tax (APD). This increased tax charge will show as a separate line item on your invoice. Therefore you will not be required to pay at the airport. Please ensure you have this invoice with you on your day of departure.

Changes to Virgin Atlantic Baggage Allowance

From 1st April 2006 Virgin Atlantic's baggage allowance will change.

Virgin Atlantic security and safety measures

In light of recent events, the airlines that we work with have made some significant changes to their standard practice and safety procedures both at the airport and in the air.

Read more about these safety measures...