All about our cookies
We always want to deliver you the best service which is why we want to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. To help us do this, we use Cookies (and not the delicious biscuit type).
Cookies come in all shapes and sizes and are easy to understand once you know what they do. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online.
They are small files which are stored on your computer when you visit a website however cannot be used to identify you personally and are not harmful to your computer.
Essential Cookies help our website to work properly. Without them you wouldn't be able to book your Virgin Atlantic Holiday online and some of your experience on the website would be restricted.
We have a very small number of cookies on the Virgin Atlantic Holidays website which are essential to help you book your holiday online.
| Product Name | Cookies Name | Features | Persistant or session | Retention |
| book.virginholidays.co.uk | JSESSIONID | Contains session ID | Browser | Browser Close |
| www.virginholidays.co.uk | com.virginholidays.session | Contains session ID | HTTPS only | Browser close |
We're constantly improving our website based on what our visitors do and the pages you look at. These cookies record anonymous information about visits and clicks on each web page.
'Performance cookies' collect information about how you use the website such as the content you are interested in, the pages you visit and if you experience any errors. These cookies do not collect any information that could identify you personally.
We will use this data to:
| Product Name | Cookie Name | Features | Persistant or session | Retention |
| Adobe Experience Platform | kndctr_30516EBF55FC098E7F000101_AdobeOrg_identity | Tracks Unique Visitors | Persistant | 395 days |
| Adobe Experience Platform | AMCV_30516EBF55FC098E7F000101%40AdobeOrg | Tracks Unique Visitors | Persistant | 395 days |
| Adobe Experience Platform | kndctr_30516EBF55FC098E7F000101_AdobeOrg_cluster | Enables real-time personalisation | Persistant | 30 minutes |
| Google analytics | __utma | Tracks Unique Visitors | Persistant | 2 years |
| Google analytics | __utmb/_utmc | Tracks Time on Site/Entrances | Session | Session + 30 mins |
| Google analytics | __utmz | Tracks Source/Keyword/Referrer | Persistent | 6 months |
| Google analytics | _ga | Web Analytics | Persistant | 2 years |
| Google analytics | _gat | Web Analytics | Persistant | 1 day |
| Google analytics | _gid | Web Analytics | Persistant | 1 day |
| QuBit | _qsst, _qsst_s, _qst, _qst_s, _qubitTracker, _qubitTracker_s, qtag_#####, _qPageNum_virginholidays | Stores session information for container script operation | Session, Session, Persistent, Persistent, Persistent, Session, Persistent, Session | Browser Close, Browser Close, 1 Year, 1 Year, 1 Year, Browser Close, 1 Year, Browser Close |
| Visual Website Optimiser | _vis_opt_s | Stores information to deliver A/B testing | Persistant | 100 days |
| Visual Website Optimiser | _vis_opt_exp_###_combi | Enables A/B Testing | Persistant | 100 days |
| Visual Website Optimiser | _vis_opt_exp_###_goal_# | Enables A/B Tracking | Persistant | 100 days |
| Visual Website Optimiser | _vwo_uuid | Enables A/B Testing | Persistant | 10 years |
| Visual Website Optimiser | _vwo_uuid_v2 | Enables A/B Testing | Persistant | 1 year |
| Personalisation | checkoutSessions | Personalisation | Persistant | 1 week |
| Personalisation | saved-searches | Personalisation | Persistant | 1 year |
| Personalisation | userSegment | Personalisation | Session | same session |
| Personalisation | userSegmentEnabled | Personalisation | Persistant | 1 day |
| Vhols | vhab.f##### | Enables A/B Testing | Persistant | up to 1 year |
| ContentSquare | _cs_id | This cookie contains ContentSquare’s user identifier | Persistant | 13 months |
| ContentSquare | _cs_s | This cookie contains the number of pageviews within the running session for ContentSquare Solution | Session | Session + 30 minutes |
| ContentSquare | _cs_vars | This cookie is used by ContentSquare to record custom variables | Session | same session |
| ContentSquare | _cs_ex | This cookies is used by ContentSquare to exclude some visitors from the collection | Persistant | 30 days |
| ContentSquare | _cs_c | This cookies is used by ContentSquare to save the user consent to be tracked | Persistant | 13 months |
| ContentSquare | _cs_opout | his cookies is used by ContentSquare to exclude some visitors from the collection | Persistant | 10 years |
We are always working on improving your experience on Virgin Atlantic Holidays so we use cookies which save your settings, such as the last holiday you searched for so you can find it easily the second time. These cookies will save you time and enhance your experience whilst using the website.
We will use this data to:
| Product Name | Cookie Name | Features | Persistant or session | Retention |
| www.virginholidays.co.uk | ASP.NET_SessionID | Stores session ID | Session | Browser close |
| www.virginholidays.co.uk | cookie_complete | Contains some search parameters | Browser | Browser close |
| www.virginholidays.co.uk | RememberedSearch | Contains stored search data | Browser | 1 year |
| www.virginholidays.co.uk | JSESSIONID | Contains session ID | Browser | Browser close |
We work with a small number of third party suppliers to give you access to more great features on our website.
Our website uses a number of suppliers who use cookies in order to deliver the services that they are providing. If you would like to know more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.
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Session cookies
Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. These session cookies expire after a browser session so will not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.
Persistent cookies
Persistant cookies are stored on a visitors computer in between browser sessions which allows the preferences or actions of the visitor across a website site to be remembered. Persistent cookies may be used for a variety of purposes including remembering visitors preferences and choices when using a website or to target advertising.
First and third party cookies
Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies are cookies set the particular website that the user has chosen to visit. Third party cookies are cookies that are set by a domain other than the one being visited by the user.
How to control and delete cookies
If you would like to restrict or block the cookies which are set by us, or any other website, you can do this through your browser settings. The Help function within your browser will give you instructions on how to do this. Alternatively, visit www.aboutcookies.org which will give you useful information on how to restrict cookies and delete cookies. For information on how to delete or restrict cookies on your mobile phone refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of the Virgin Atlantic Holidays website.