Compliments and feedback
Whether something hasn’t gone as well as we’d expect, or you want to praise someone who’s made a real difference to your holiday. This page has all the information you need.
Help centre
If you already have a booking with us why not try our brand new web messaging service where you'll be able to send us a quick message at a touch of a button. Simply tap the red 'Need help?' button on the bottom right hand side of the screen and have your questions resolved in no time.
Make a new booking
Speak to a Holiday Expert today
0344 472 9646.
Opening hours
Mon-Fri: 09:00 – 19:00
Sat: 09:00 – 19:00
Sun: 10:00 – 18:00
Get help with an existing booking
We've launched our new web messaging service where you can find our FAQs or chat to one of the team, please click on the 'Chat to us' button on the bottom right.
Alternatively if you would like to speak to our Customer Service team, you can call them on 0344 472 9646.
Opening hours
Mon-Fri: 09:00 – 18:30
Sat: 09:00 – 17:30
Sun: 10:00 – 17:30
Group booking enquiries
For a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422.
Alternatively, you can email the team at groups@virginholidays.com.
Opening hours
Mon-Fri: 09:00 – 13:00
If you would like to make a booking for a smaller group of 25 people or less, please call our Customer Service team on 0344 472 9646.