The Palace of the Lost City

Sun City, South Africa

Virgin rating

Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, stands as a central feature of the resort and provides endless fun for all water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

Amenities

  • Golf
  • Tennis
  • Kids Club
  • Wheelchair access
  • Bar
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

2 restaurants; Crystal Court (International buffet for breakfast and dinner), The Grill Room (signature steakhouse, dinner). 2 bars: The Palace Pool Deck (snacks and wood-fired pizzas) and Tusk Bar and Lounge (safari-themed cocktail bar and lounge). High tea*.

Whilst there isn't any evening entertainment at the hotel you can hop on a shuttle to the Sun City resort where you can visit the casino or nightclub.

Olympic-sized outdoor swimming pool. Royal Spa*. Valley of Waves water park (there is a flat charge rate of R50.00 non-refundable for Valley of Waves towels to all hotel guests and day visitors). The Lost City Golf Course*, designed by Gary Player. Water sports*. Tennis. Segway*, Zip Slide* and many more activities. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops.

Please note: The Valley of Waves will be closed every year for a month between May and July for annual maintenance.

 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1723)
  • Very good (577)
  • Average (290)
  • Poor (158)
  • Terrible (156)
Image of the Tripadvisor rating Another awesome holiday at The Palace

Nov 17, 2024 STEPHEN J Swansea, United Kingdom

We are currently here on our 5th visit to this wonderful hotel. Stars of your show are your serving staff with a special mention for Lizzy our waitress for 5 years at the pool deck. We ALWAYS ask for her as she always has just the right level of attention to us, she is friendly and happy too. We love the large bedrooms and in room facilities,… Read more
We are currently here on our 5th visit to this wonderful hotel. Stars of your show are your serving staff with a special mention for Lizzy our waitress for 5 years at the pool deck. We ALWAYS ask for her as she always has just the right level of attention to us, she is friendly and happy too. We love the large bedrooms and in room facilities, coffee machine, fridge, bottled water and big bathroom. They do an evening turn down service and leave you sweets on your pillows. Yes it's a little dated in parts but then it is meant to resemble a "grand old palace" though the main breakfast restaurant is currently being refurbished. It is so easy to get on safaris into the Pilanesberg Park from The Palace too. You can book online using Sun City's excellent free WiFi or see the concierge at the beautiful reception area. We will definitely be back soon. Stephen & Tina Jones, Swansea, Wales Read less
Image of the Tripadvisor rating The Palace Of The Lost Service

Nov 17, 2024 MelkiesSmit_za Johannesburg, South Africa

This is the second time this year we booked The Palace for a large group. Our second stay in November was nothing short of pathetic. Upon arrival, we were denied access at the main gate. For some reason, unbeknownst to anyone, although I (Melissa) made the booking, the main booking was booked under my 21yo daughter's name!! I have proof and my… Read more
This is the second time this year we booked The Palace for a large group. Our second stay in November was nothing short of pathetic. Upon arrival, we were denied access at the main gate. For some reason, unbeknownst to anyone, although I (Melissa) made the booking, the main booking was booked under my 21yo daughter's name!! I have proof and my booking confirmation that I made the booking. The lady had refused to let us in without my daughter (who had nothing to do with the booking process) ID. The next issue started upon checking in. The 6 rooms I booked (and paid - as a treat for our family group) were all incorrect and poorly situated. Beds that were supposed to be singles were queen, and queen beds were single. Views were looking out to walls, etc. We went back and requested other rooms. We were told to 'ask for better rooms upon booking'. Since when? We went for late lunch at the Entertainment Centre (without our promised room credit) as reception was busy trying to rearrange all rooms. Rooms were only sorted after 16h00. Reception then requested all 'old' room keys to be returned and issued new ones. We asked our luggage to be moved to our new rooms. This did not happen. Guests had to arrange their own luggage with porters and scurry around back and forth to reception to get old room keys to assist porters with their own luggage. So luggage was only sorted after 19h30. Very convenient for guests to run up and down on their paid holiday and manage their own luggage transfers. Very 5 star. Transport is also an issue, with small kids and babies we called the +27145574302 at 23h11 after sitting outside the Sun Central No 3 Palace Bus Stop for 35+min post dinner because no transport. We were not informed of renovations at the hotel and breakfast was squeesed into the Villa complex. Water drainage is a problem in room 846. The shower and sink water does not drain. Roomkeeping was average as our water was not replenished at turndown. Went to the concierge to make a booking for dinner at Legends, only to ge told they can not assist, Legends was fully booked. We then decided to go (as a group) and check at the restaurant for ourselves, and low and behold, we were assisted. So, in all, what was supposed to be a lovely relaxing weekend with our family turned into constant issues. Read less
Image of the Tripadvisor rating WORST WORST WORST

Nov 15, 2024 Siddharth M

WORST WORST hotel ever very very rude staff we got the room were there is no lifts if you want lift to go down you have to walk 2 or 3 buildings for the lift crazy .. then i called for some dishes spoons and folks which should be there in family room which were not there they told me we can give only 1 thing dishes and any of 1 of the two when… Read more
WORST WORST hotel ever very very rude staff we got the room were there is no lifts if you want lift to go down you have to walk 2 or 3 buildings for the lift crazy .. then i called for some dishes spoons and folks which should be there in family room which were not there they told me we can give only 1 thing dishes and any of 1 of the two when asked why she said we dont have cutlery because of crowd wowww …. Even our luggage was lost don’t don’t dont come here it’s actually a palace of lost city rudest people . No vegetarian food when asked i want for baby she said we don’t have go outside unbelievable . I am still staying for 3 days i don’t know what new things they will do . Read less
Image of the Tripadvisor rating Hotel to keep away from

Nov 14, 2024 Jeanette K

Very disappointed this supposed to be 5 star motel has nothing going for it except the beautiful building which is a bit dated The staff are extremely rude and not helpfull you need to run hot water in shower for 15- 20 minutes in some room till it’s hot and that is an except able time if you contact reception and maintenance In one of our… Read more
Very disappointed this supposed to be 5 star motel has nothing going for it except the beautiful building which is a bit dated The staff are extremely rude and not helpfull you need to run hot water in shower for 15- 20 minutes in some room till it’s hot and that is an except able time if you contact reception and maintenance In one of our rooms we went to put drinks in fridge only to find food from heavens knows when If you want to do anything except swim you need to get a shuttle which takes awhile as I think they only have 2 for whole motel and you need to leave motel to eat even My son ask if my grand daughter could have a photo with the door man as he was wearing a leopard thing around his neck and he flatly refused that was our welcome should have gone running then cause it only got worse Please don’t waste your money this place may have been good in its day but has nothing going for it except very rude staff Read less
Image of the Tripadvisor rating An Unforgettable Experience

Nov 9, 2024 Amalta M Durban, South Africa

My husband and I stayed in November 2024 and had an amazing experience. The check in was seamless and had friendly staff attending to me. From the minute we walked in, we were treated like royalty. The room was great and had a coffee machine. Was a wonderful stay