The Palace of the Lost City

Sun City, North West Province

Star rating

Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite
1 of 33
Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite

The hotel

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    One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, stands as a central feature of the resort and provides endless fun for all water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

    Amenities

    • Golf
    • Tennis
    • Kids Club
    • Wheelchair access
    • Bar
    • Internet Access
    • Restaurant
    • Room Service
    • Safety Deposit Box

    Where is it

    Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

    Hotel information

    335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

    Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

    Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

    Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

    Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

    Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

    2 restaurants; Crystal Court (International buffet for breakfast and dinner), The Grill Room (signature steakhouse, dinner). 2 bars: The Palace Pool Deck (snacks and wood-fired pizzas) and Tusk Bar and Lounge (safari-themed cocktail bar and lounge). High tea*.

    Whilst there isn't any evening entertainment at the hotel you can hop on a shuttle to the Sun City resort where you can visit the casino or nightclub.

    Olympic-sized outdoor swimming pool. Royal Spa*. Valley of Waves water park (there is a flat charge rate of R50.00 non-refundable for Valley of Waves towels to all hotel guests and day visitors). The Lost City Golf Course*, designed by Gary Player. Water sports*. Tennis. Segway*, Zip Slide* and many more activities. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops.

    Please note: The Valley of Waves will be closed every year for a month between May and July for annual maintenance.

     24-hour room service*. Complimentary WiFi.

    Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

    3 nights between 24 Dec-2 Jan.

     * Denotes local charge.

    Rating summary

    • Sleep Quality Image of the Tripadvisor rating
    • Location Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
    • Cleanliness Image of the Tripadvisor rating

    Traveller rating

    • Excellent (1733)
    • Very good (576)
    • Average (297)
    • Poor (158)
    • Terrible (155)
    Image of the Tripadvisor rating An Unforgettable Birthday Celebration with Exceptional Service at The Palace

    Apr 28, 2025 Flyer64598470610 Hartbeespoort, South Africa

    We recently stayed at The Palace to celebrate my 40th birthday, and the experience exceeded all our expectations. Throughout our stay, my daughters repeatedly commented on how friendly and helpful all the staff were. Our room was beautifully prepared with thoughtful touches to celebrate my birthday and make the children feel special as well. I… Read more
    We recently stayed at The Palace to celebrate my 40th birthday, and the experience exceeded all our expectations. Throughout our stay, my daughters repeatedly commented on how friendly and helpful all the staff were. Our room was beautifully prepared with thoughtful touches to celebrate my birthday and make the children feel special as well. I would also like to personally commend two exceptional staff members: Mdou, the porter, who was incredibly helpful during both check-in and check-out, and Robert, the pianist, whose passion for his craft was truly inspiring. Robert took the time to compose three short pieces with my daughters, reigniting their love for the piano, and generously shared valuable advice with them. Overall, it was an unforgettable experience, and we are deeply grateful to the team at The Palace for making it so memorable. Read less
    Image of the Tripadvisor rating Husband's 40th

    Apr 28, 2025 Dielda D Brits, South Africa

    I planned the suprise trip for my husband's 40th birthday. We arrived at 10:00 and were able to get our access cards to enjoy the valley of waves for the day. We booked in at 14:00 and in our room was a bottle of complementary champagne and a handwritten note for my husband's birthday. Robert, the pianist at the Courtyard, was so friendly and… Read more
    I planned the suprise trip for my husband's 40th birthday. We arrived at 10:00 and were able to get our access cards to enjoy the valley of waves for the day. We booked in at 14:00 and in our room was a bottle of complementary champagne and a handwritten note for my husband's birthday. Robert, the pianist at the Courtyard, was so friendly and welcomed my daughters to join him in creating a new melody. They named the melody "A dream come true". He also shared interesting facts with them - including that Elton John played on the same piano. Our stay was one we will treasure forever! We were able to unwind and relax and create new core memories as a family. Read less
    Image of the Tripadvisor rating Exceptional service from a World class 5 star resort.

    Apr 18, 2025 MarkR-Sheffield Sheffield, United Kingdom

    We’ve been a very fortunate to stay in some exceptional hotels in South Africa over the years, but the grandeur of the Palace Hotel at Sun City blew us away. It isn’t just the grandeur of the Palace, but the service levels we experienced were exceptional and sets it apart from other 5 star properties. From the moment we arrived we were made to… Read more
    We’ve been a very fortunate to stay in some exceptional hotels in South Africa over the years, but the grandeur of the Palace Hotel at Sun City blew us away. It isn’t just the grandeur of the Palace, but the service levels we experienced were exceptional and sets it apart from other 5 star properties. From the moment we arrived we were made to feel special, being met by Hotel Manager Nico and his assistant manager and our Butler in reception was classy. We had regular checks from staff to ensure everything was okay. We booked a 4 night stay in a junior suite but were upgraded to an awesome suite. Cannot fault the cleanliness and upkeep particularly the servicing of the room. We loved the spa and Tranquility area and the main pool is pretty spectacular. The main restaurant for breakfast is stunning and a feast to look forward to with a wide range of choice, including Egg chef and a pianist to serenade you over a leisurely breakfast. Although constructed in the late 1970’s it still retains the wow factor and definitely warrants its 5* rating. We played both of the 2 awesome golf courses although found the Gary Player course pretty tough if your ball found its self off the fairway. Special mention must go to Assistant Manager Thabang who couldn’t do enough to make our stay special. We have already booked for next year and was so impressed we are bringing our adult children and grandchild to give them a holiday to remember Read less
    Image of the Tripadvisor rating A disappointing African experience.

    Apr 8, 2025 D5430WIjot

    The palace is lovely but very tired in places, the floor in the crystal dining room was scuffed and untidy., the doors in the public restrooms where so hard to close and scuffing on the walls, it just looked a little shabby in places. The reception staff RUDE and kept getting our bills wrong and wanted to double charge for the stay even though… Read more
    The palace is lovely but very tired in places, the floor in the crystal dining room was scuffed and untidy., the doors in the public restrooms where so hard to close and scuffing on the walls, it just looked a little shabby in places. The reception staff RUDE and kept getting our bills wrong and wanted to double charge for the stay even though this was prepaid. Breakfast was included and finishes at 11am my family were turned away at 10:20 as they said no more food was being made, no alternative was offered and no compensation. Even though breakfast could not be offered on the Saturday due to their high demand no refund was offered and no alternative I find this unsatisfactory. The porters at the entrance were lovely and extremely helpful. Sam in the hair salon was lovely and stayed late to do my hair at short notice. The concierge was ok, but then said our safari we had to go to the welcome centre even though the guide said we would be collected from the palace this made it extremely stressful trying not to miss our safari due to incorrect information. The evening buffet on the Friday night was so pityful with a lack of variety for the extortionate price we took one look and walked straight out…. An absolute embarrassment of a buffet. If I could do sun city again- I am not sure it would be at the palace. Read less
    Image of the Tripadvisor rating Fantastic.

    Apr 5, 2025 Diale E

    One of the best trips we had this year. The pianist in the main restaurant very good. Made our daughter feel like a piano player. Looking forward to the next trip. The food was great, excellent service through the hotel. Pity, the weather wasn’t great, but plenty of activities were available.