Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, L'Occitane bath amenities, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Fours, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Flow Rider wave simulator (9:00am-5:00pm), dive tank. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.)

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28313)
  • Very good (5886)
  • Average (2316)
  • Poor (1170)
  • Terrible (1416)
Image of the Tripadvisor rating Family Vacation To Sunrise: Lovely as Always!

Jul 13, 2024 Lori B

My family of 4 just returned from a 5 night stay at Moon Palace *Sunrise Side* and had our best experience to date. My husband and I started coming to the Moon Palace over 20 years ago and have been a total of 8 times---3 of those times with our sons who are now 17 and 19. We've stayed at all 3 sections on our visits: Nizuk, Grand and… Read more
My family of 4 just returned from a 5 night stay at Moon Palace *Sunrise Side* and had our best experience to date. My husband and I started coming to the Moon Palace over 20 years ago and have been a total of 8 times---3 of those times with our sons who are now 17 and 19. We've stayed at all 3 sections on our visits: Nizuk, Grand and Sunrise--- for our family: we feel Sunrise is the best fit--it's active, with a large lobby and lots of restaurants. Special note: We are not members---we love our visits to MP but also love to visit other destinations so memebership was not in our budget. Here's a quick overview of our trip-- We booked through Costco Travel. I requested to have a room on the Surise Side when booking and even emailed the resort to make sure they had it in the system. When we arrived they had us in Nizuk. Areli met us at the check in desk and was wonderful. She greeted us with a smile and I asked if there was any way to check if we could move over to Sunrise. She didn't question! She made a quick call, got us checked in and had a golf cart ready to take us to our room in Sunrise. Great way to start the trip! Room was super clean and exactly what we expected. We needed a roll out bed and it was delivered immediately. We've never had bad food at the resort but this particular visit it exceeded our expectations. The level of service and quality of food was fantastic: we ate every day at the Gondola for breakfast (had the best omelettes and wish I could rememeber the lovely man who made them every day!) , we also visited the following for dinner: the mexican restaurant at the golf course , Trattoria at the golf couse, Palapa Asedero, Agra and the brazilian steakhouse at Nizuk--- wonderful meals each and every night. My son has a shell fish allergy and they took it very seriously--even special making a dish for him one evening. Every server went above and beyond to make our experience a good one . We had absolutely no problem making reservations---we even go the time slots we wanted through the app. We've been to the Moon Palace so many times and know that it does not have a wonderful beach--but we love the pools and had no issue getting chairs each day. My sons do like to sit on the beach a few times on our past visits but the seaweed was truly too much this time (I'm thinking Hurricane Beryl brought more in!) but the workers try hard to manage the seaweed situation. The poolside bar service was awesome. Javier worked hard for us every day to make sure we had every beverage imaginable.. Lastly: my son woke up with pink eye on this trip and we had to visit the medical services physician for drops. Once again: expectations exceeded---got us a prescription and he was good as new the next day. I've been seeing some negative reviews on this site --and I guess the take away is that you can't please everyone. This is a wonderful all-inclusive resort. If people want to pay for 'exclusive' or fine dining each night; pay extra, head to the Ritz and be ready to open your wallet. I consider our family extensive travlers and we will always feel like Moon Palace is our home away from home.. Until next time... Read less
Image of the Tripadvisor rating Best service

Jul 12, 2024 Anneka H

Had a great trip to moon palace Cancun. Weather has been great and the golf courses are amazing. We have had excellent service at the restaurants. Eduardo from Agra made sure we had the best seat in the restaurant and Eduardo from gondola made us a special fruta di Mari seafood special. He is the best server in the resort!
Image of the Tripadvisor rating Moon palace grand water park

Jul 12, 2024 Thomas S

Francisco is the man at the water park. He constantly checked in on us for dry towels and drinks. One of the best experiences we have had at the grand water park. Everyday we were there he made sure we were well taken care of. When we return we will seek out Francisco. Top notch service.
Image of the Tripadvisor rating Smoked BBQ - A hidden gem at Moon Palace Sunrise

Jul 11, 2024 A2369681

Please treat yourself to a "hidden gem" and visit Lorenzo and Chef Gilberto Pam at Smoked BBQ at Moon Palace Sunrise Pool near the Flow Rider. Excellent food and service. Arrive early as the line can get long. They open at 12 noon daily. Burgers, Ribs, Brisket, Hot Dogs, Chicken and the sides (salads, fruits, vegetables).
Image of the Tripadvisor rating Excellent Bar B que

Jul 11, 2024 My Weekly R Elk Grove, California

Gilberto Pam Chef of Smoke restaurant- excellent!!!! Some of the best bar b Que I ever had. Lorenzo the manager provides great customer service! Thank you for a wonderful time. We eat here several times while visiting moon palace- never disappointed.