Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand. Access to AGRA Palapa Pelicano (at Moon Palace Nizuc, authentic Indian cuisine, available on Thursdays, Fridays, and Saturdays from 6:00 pm-11:00 pm).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28386)
  • Very good (5905)
  • Average (2325)
  • Poor (1181)
  • Terrible (1450)
Image of the Tripadvisor rating ¡Moon Palace Sunrise!

Nov 20, 2024 jaxonl22 Boston, Massachusetts

This is my 3rd time at the Moon Palace Cancun resort. I had the opportunity to try Nizuc and The Grand in the past, and this time my family and I stayed at Sunrise. Out of the 3 properties, we are in agreement that Sunrise was the best fit for us! While all 3 properties are great with unique vibes and offerings, Sunrise met most of our… Read more
This is my 3rd time at the Moon Palace Cancun resort. I had the opportunity to try Nizuc and The Grand in the past, and this time my family and I stayed at Sunrise. Out of the 3 properties, we are in agreement that Sunrise was the best fit for us! While all 3 properties are great with unique vibes and offerings, Sunrise met most of our needs. There are many pools, and most of them are connected. We spent most of our pool time near the kids splash pool, and then hung out at the general shallow pool area with our kids. Also, there's a stand called The Dreamery, and the awesome staff offered various children's activities, such as face painting, making bracelets, etc. The staff was great; they constantly came by to ask us if we wanted to order food/drinks. The golf cart rides around the resort are frequent. Unlike The Grand where every location can be a far walk and golf cart rides can take a while to show up, Sunrise was no issue. Within a few minutes the C or B golf carts came by quickly. The food was very good in general, which is what I expect with the Palace Resorts brand. I've been to many other resorts where food was well below average, and Sunrise delivers. The general buffet had plenty of food options, Gondola was great for breakfast and dinner, and I highly recommend the Momo Teppan (hibachi). There is entertainment every night. We caught the Michael Jackson show and the Glow Lights show, and the Sunrise lobby always has music or a small dance thing going on. I highly recommend all of them. And when we wanted to change the scenery a bit, we took the golf cart to Nizuc and hung out there for a few hours. We never felt "trapped" in one resort because we could always go between Sunrise and Nizuc (and The Grand if we had day passes). By the way, the Brazilian rodizio and the Caporales restaurants at Nizuc are excellent! Finally, my kids really enjoyed the Sunrise playroom. They played in the jungle gym, xbox/ps4, and they have a movie theater (they showed movies based on request). They enjoyed fresh popcorn, cereals, etc. If kids wanted to stay at the playroom all day, the parents can request lunch or dinner delivered to the playroom for them! Also, big shout out to the playroom staff for being so good with the kids everyday: Cecilia, Ana, Karla, Fernanda, Kim, Sara, Poulet, Avril, Valeria, Shantal, Scareth, Yanet, Haydee, Jade, Yamilet, Geissy, Pamela, and Dafne. They are absolute professionals and work very well with children. We attended the Palace Elite presentation, but we decided to pass on the membership at this time (we might consider it in the future). My family already discussed going back to Moon Palace soon lol. Read less
Image of the Tripadvisor rating Over promised, under delivered

Nov 20, 2024 rchandra2017 San Francisco, California

While the resort is in a beautiful setting, my overall experience at this place was not very positive. When we booked a 4-night stay, we were offered a Honeymoon package and an Anniversary package as free upgrades. However, upon arrival when we enquired about these packages, the check-in staff did not know what these packages were. They gave us a… Read more
While the resort is in a beautiful setting, my overall experience at this place was not very positive. When we booked a 4-night stay, we were offered a Honeymoon package and an Anniversary package as free upgrades. However, upon arrival when we enquired about these packages, the check-in staff did not know what these packages were. They gave us a lot of run-around about this, and finally we were referred to their Public-Relations department. They told us that the Honeymoon package is just a bottle of sparkling water (not even champaign) with 2 small chocoloates delivered to our room; and the Anniversary package would be just a reserved table for 2 at one of their restaurants. So, it turned out that their Honeymoon and Anniversary packages were just marketing gimmics, and were of no value (since this is an all-inclusive resort, so the food/drinks are included anyways). Also, we got locked out of our room many times, as the digital key/card would not work. We had to walk all the way back to the reception (a 10 minute walk) to get our key/card reactivated. We ordered room-service for our breakfast the night before, but it was never delivered. So, we ended up not having any breakfast. This is not what you expect from a high-end resort. What I hated the most was, they were trying to sell timeshare membership throughout our stay (at every interaction we had with them starting from check-in to check-out). This is the last thing you need at a high-end resort where you are paying over US$500/night. Read less
Image of the Tripadvisor rating Terrible place served my 8 year old booze

Nov 18, 2024 Jeremiah K Elkhart, Indiana

Served my 8 year old kid A captain and Coke and laughed it off as if it wasn’t a big deal. Place is a terrible place to stay with poor management. Read the bad reviews and make this choice yourself. I would not recommend it. After they get paid they could care less.
Image of the Tripadvisor rating Tired, Poor PR Team, Must do Better!!

Nov 18, 2024 Jonathan B

We were so disappointed with our trip to Moon Palace. Before reading further, note we never complain on holiday, and this is the first ever poor review I have written. We stayed at Sunrise, in a swim up room. A swim up room in my view, and by name, should mean you can “swim up” to your room. These rooms however are not swim up, and effectively… Read more
We were so disappointed with our trip to Moon Palace. Before reading further, note we never complain on holiday, and this is the first ever poor review I have written. We stayed at Sunrise, in a swim up room. A swim up room in my view, and by name, should mean you can “swim up” to your room. These rooms however are not swim up, and effectively just next to a private pool (see photos) Our room, had a shower that didn’t drain, and sink that didn’t drain, a jacuzzi bath that ran only brown dirty water (see photos), and then leaked badly one night during heavy rain. So much so that our 10 year old got out of bed and slipped on the wet floor, very nearly hitting his head on the side of the marble bath surround. Upon complaining, the PR team and Reception said they could move us to another room, to which I wasn’t keen to have the same again, or we could accept a downgrade if we signed a waiver to say we wouldn’t ask for and money back. I asked to speak to a manager for 2 days before finally getting to do so. I feel the PR team thought initially we were just trying to get an upgrade, so we’re very unpleasant and clearly didn’t care. Only after coming to see our room did they change their attitude, and realised how bad things were. The manager, Rolando, was so much better and customer friendly. He wanted to move us to a governor suite, however we had already had to re-pack and unpack once to move initially and just couldn’t be bothered by this point to have to do it again. He did however arrange a very nice meal to apologise on our last night. The hotel in my view is starting to get tired. This place was probably amazing 10 years ago, but it’s lacking now. Simple simple simple things like having no tonic water in the hotel for a full week isn’t good enough for a 5* hotel. The pictures show our room, flooding, lack of swim up, and the black mould in / around the outside of our room. There were also rooms that literally fell apart - again photos show how much disrepair there is in parts. All in all, we are so disappointed, after looking forward to this trip for many months. Do better Moon Palace, your customers deserve that. Read less
Image of the Tripadvisor rating Impeccable experience

Nov 18, 2024 Dan B

We have gone to Mexico for the last 20 years, at least once a year, and now we have a new favorite place to go. The service was impeccable. The transportation was omnipresent. The restaurants and the food was amazing. Every single person that worked there was as pleasant as could be. My granddaughter absolutely loved the playroom. The room and the… Read more
We have gone to Mexico for the last 20 years, at least once a year, and now we have a new favorite place to go. The service was impeccable. The transportation was omnipresent. The restaurants and the food was amazing. Every single person that worked there was as pleasant as could be. My granddaughter absolutely loved the playroom. The room and the grounds and the pool were all absolutely clean and well cared for. We will definitely go back this time of year. We never waited anywhere for anything. Maybe two minutes once at the international buffet for breakfast. Reservations were easy. We will definitely be back Read less