Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Cancun

Virgin rating

Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub
Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.

Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.

3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8739)
  • Very good (1439)
  • Average (457)
  • Poor (292)
  • Terrible (240)
Image of the Tripadvisor rating Wonderful vacation at HRRM Heaven

Nov 18, 2024 Ashlee A Brooklawn

Everything was perfect! Every single staff member went above and beyond. Jorge and Ozzy at the adult Dan pool couldn’t have been any more attentive and nice! The room was amazing, we had the Sky terrace room. We will be back! Hopefully sooner than later!
Image of the Tripadvisor rating Butlers at riveara meya Angel and Moises. THE BEST

Nov 17, 2024 Gina M

We love coming to all hard rocks...they are all fabulous.. what makes them different is the butlers. We can not say enough good things about our 2 butlers Angel and Moises.. they were incredible.. they are super efficient..and they could not be nicer.. we will definatly be back and will ask for them.. we are family now.. thanks guys.. until next… Read more
We love coming to all hard rocks...they are all fabulous.. what makes them different is the butlers. We can not say enough good things about our 2 butlers Angel and Moises.. they were incredible.. they are super efficient..and they could not be nicer.. we will definatly be back and will ask for them.. we are family now.. thanks guys.. until next time.. we love you xxxooo Read less
Image of the Tripadvisor rating Friends and Family vacation

Nov 16, 2024 K8980AErobertg Bricktown, New Jersey

Another fantastic friends and family trip to Hard Rock Riviera Maya. Special thanks to our butlers Fernando and Nacho for help making our trip amazing. Also special shout out to David for his amazing service at the pool and Yvonne at Pizzeto.
Image of the Tripadvisor rating Fabulous time in the Rivera Maya

Nov 15, 2024 chrisw411 Nashville, Tennessee

We had a fun time. The food was great. The room was updated and had a great view. The service was good too. Especially the wait staff at Faro, Umo, Wei, Ciao and the French restaurant. Our butlers Fernando and Nacho were fabulous!! They really helped make it a special experience for us. Extra mention go to Vianey and Dago bartenders at Umo who… Read more
We had a fun time. The food was great. The room was updated and had a great view. The service was good too. Especially the wait staff at Faro, Umo, Wei, Ciao and the French restaurant. Our butlers Fernando and Nacho were fabulous!! They really helped make it a special experience for us. Extra mention go to Vianey and Dago bartenders at Umo who handled a drunk difficult guest with grace. Highly recommend HRRM!! Read less
Image of the Tripadvisor rating Very relaxing. Food was good. Some restaurants were better than others. Heaven has adults only but you can eat anywher

Nov 15, 2024 Mary Pat A

The staff from top to bottom are wonderful. Everyone is very friendly and service oriented. This is our third time here and we still enjoy it. The rooms are very clean. The Heaven side is a little more relaxed. Adults only. You can use either side depending on what your likes are.