The Landings Resort & Spa

This was the best holiday!!! Resort will give it a 5 star ! Super clean, service was spectacular qndi didn't miss hope...I must say q big thank you to the Mr. Cornelius the bell man and Eugenia at guest services...they both went out of their way to make it all happen...and in the restaurant Flavia served us the most , very helpful as well . thank you guys... Read less

The resort is very clean, boasts spacious, modern, fully appointed accommodations. Numerous pools, crystal (almost private) beachfront, and the design incorporating a marina is unique benefit to boaters. The food from the 2 beachfront restaurants, delicious! BUT...the people ...the staff... the warmest, friendliest and happiest bunch--and I have traveled the world. Highly recommend The Landings! Let Shaquille and Dave check you in for a memorable stay. Ask for Julieta at the spa... Read less

It is our second time at this resort. We absolutely love it here. Especially the wonderful staff at the water sports area at the beach. Lee, Christopher and Kareem are exceptional. They were always available for anything that we needed. Our 3 children were looked after by these men while they were in the water and on sand. We felt safe having that extra pairs of eyes. Thank you!!!!! Read less

The staff at the restaurants (only two open, one was closed for renovations) were extremely friendly and helpful. I wish we could say the same for the front desk and gift shop. The food was nothing special, and significantly overpriced for what you received. We also did not enjoy the overly used dinner buffets vs ordering off the menu. The buffets were extremely overpriced, and the food was sub-par at best. We also had zero interest in the butler service, but the beach front room we wanted required the butler service. We did not find much benefit to the butler service, and could have done everything ourselves which they did for us. As a matter of fact, we did do much of it ourselves. Unfortunately, we were also there for hurricane Berle. We completely understand the skeleton crew being on property while others were able to be with their families to prep and wait out the storm. However we believe the way the resort management prepared for and managed the resort, closing the pools a day early, lack of communications, poor food options, etc. during this two-day period was very disappointing. They acted as if they were doing us a favor by providing a free lunch delivered to the room, the only form of compensation offered. This lunch was prepared and delivered with no selections available, which resulted in two members of our family not eating it due to not liking the type of food provided. We loved Saint Lucia, but definitely staying at another resort for our next visit. Read less

I am so sad to write this review this resort is a 2-star resort at best. My family and I were so excited to celebrate two milestone birthdays at this location (My mom 50th and my brother-in-law 40th birthday). The all-inclusive isn't truly all inclusive you have to pay extra for (Shrimp, Steak, Lobster, Champagne, and most wines) and there are only two functional restaurants at this property. At the end of our stay here I was apologizing to my 15 family and friends for picking this resort. I would not return or recommend anyone to stay here. For more details of our horrendous vacation please see below. The room: When we arrived, we were greeted with drinks and informed our room had been upgraded. Which I found hard to believe being that I booked the 3-bedroom butler ocean front room from the beginning. However, we were still pleased to hear it. Little did we know the beautiful room would come with no air condition and a broken refrigerator. We quickly let it be known to management and through many attempts and promises it took 3 days for the refrigerator to be fixed and instead of working air condition we were given fans. I will say they did try to remedy the situation by showing us other rooms with little to no view, worn out furniture, and strange orders. In the end we decided to tough it out in our hot room. Butler: The Butler service offered here is completely customer driven. They provide you a phone and you are to call your butler with demands. There is no initiative to help make your stay enjoyable or tend to your personal needs. (DON'T WASTE YOUR MONEY.) The first butler we had was a woman named Ophelia she was quite a character to say the least very rude, sarcastic, and gave the impression of not wanting to be bothered her favorite saying we all heard across the stay was "use don't abuse me," as if bringing drinks pool side was out of her job description. There were often she would tell us “Good night" at 5PM when butlers weren't off until 11PM so we would just leave her alone. We pretty much had to fend for ourselves when she was working. The best butler there is Maverick he is considerate and will go out of his way to make sure you are comfortable. Especially when traveling with toddlers it was nice to have one person willing to go above and beyond. Customer service: The customer service at this establishment is poor. Throughout the stay there were numerous times my family and I waited 2 plus hours to be served. We met with management four times to address our concerns especially about the racial profiling we experienced at this resort. At the on the beach restaurant my family members were told seats near the beach with a view of the water were reserved although there were no reserved signs on the table like the other reserved tables. They were then escorted to tables in the back without a view. The beach view seats remained empty the entirety of their meal. Once they were done eating, they saw a Caucasian couple being seated in the "reserved beach seats" That still had no reservation signage. There were often time Caucasian guests were waited on expeditiously while we would have longer wait times despite arriving early. Activities: There are free non-motorized activities and if you are there during the fire dancing night that is something you don't want to miss the music and performers were amazing. There is not much to do with kids or teens so be aware. There is a little play structure and kiddy pool but no shade so it was often too hot to have the children there. There is only one shaded pool at this resort near the bar so if you are looking to lounge at the pool arrive early and be prepared for it to be crowded. The Beach is wonderful and roped off with many chairs to lounge. In the end we were given "one night free" for our troubles and to be honest I was so ready to go I didn't even care for a discourse. Please do you research before booking I really wish I could've left after the first night, but I had too many people involved to leave. I am appreciative of the time I got to spend with my family I just wish the time and money could've been spent at a better establishment. DO YOUR RESEARCH! Read less