South Beach Hotel

This place looks nothing like the photos. It’s an old worn hotel that no one really takes care of. It’s run by Boulan the hotel next to it. The fountain is dirty and not on. The elevator is dirty…no one has vacuumed it and I’ve been here for 3 days. The rooms are worn and need to be updated. The bedding shams are dirty and ripped. The carpet is dirty. The walls need to be painted. None of the pictures look like this hotel and the hotel staff from Boulan do not care if you have an issue with your stay. I complained about how dirty this room was and nothing and then they tried to charge me for a stain that was already in the room. They then moved me to a room with a hole in the bathroom wall on the Boulan side & on top of it all that they charge a tip for anything you eat from the mini bar. Read less

Good things: -Location -Staff -Swimming pool/ Private beach Less good things: -The toilet was loose, the whole toilet was shaking while sitting -The toilet seat was loose -Floor tiles in the bathroom were broken and loose -The bathroom door was VERY dirty -The mirror was damaged -In the shower H was cold and C was hot -No lobby The hotel doesn't have a lobby. You need to go to the next hotel to check in and use the swimming pool. When we arrived we got a room on the first floor. It did not meet the expectations as shown on the photos. After checking the photos and the hotel it was clear that they are also using photos from the hotel next to them (BOULAN). Also you need to use the swimming pool of Boulan. The breakfast was at Orange Blossom. One buff guy was always grumpy and nothing was possible with him e.g. an extra toast. Other staff members were kind. The rooms It was a big clean room until we saw the bathroom. We asked for a different room due to the points mentioned above. The next room was almost the same but a bit better. The room in general was OK but the chair in the room was worn out really bad and the bathroom was almost the same. Dirty bathroom door (see photos). toilet loose, the seat of the toilet loose, floor tiles loose and broken on the bathroom floor, the mirror was damaged and the the contractor of the hotel can's install the shower correctly. I wanted to take a shower and put it on H for hot, but the water stayed cold. After trying the other way (C) the water turned warm. So the H and C were switched. In total the hotel was not worthy four stars as mentioned on Expedia and other websites. I would recommend to look at other hotels Read less

The South Beach Hotel is old and smells. It was on the recommended hotel list for Miami Swim Week and Miami Swim Show. Pictures mostly show their sister hotel, Boulan. You have to check in at the Boulan, the restaurant and pool is also the Boulan. The lobby at South Beach looks run down and looks like a storage closet. Our first room, which we spent one night in, was extremely hot and smelled like dirty bleached rags. The carpet was filthy and kept shoes by the bed so not to step barefooted on it. After a hot, sleepless night, I went to the front desk to let them know. Emma, who I was later told was the manager, couldn’t have been more apologetic. She gave us a key to another room. We walked in and it was a little cooler but the mattress box springs weren’t covered and were filthy. Then I looked at the bed and it was covered with termite wings! No thank you. Went back down to the front desk, Emma was embarrassed and said she’d get another room for us after checkout. We went about our day and came back. Emma was gone for the day but we went to 2 more rooms that were hotter than our first and then sent back to the termite room that now had the clean cover but the wings were now on the floor! I said to the person at the desk that I can’t be the first to complain about the air conditioning and she said no, we have a problem with that. It’s Miami, it’s hot! Maybe fix that if you’re charging that much money a night! I asked for a room in the Boulan and she said they’re all sold out! I asked for a refund for the following night and left. She should have comped my first night sweaty stay too, not just the second night. AVOID THIS HOTEL! Read less

The South Beach Hotel is nothing like the pictures online. It smells like urine and mold in the hallways. The room looks like a 1950s hospital room. The beds are way too low and terrible. There was hardly any amenities. We barely even slept. The “courtyard” was a nasty mess. It looked like a movie scene from a horror movie. The air would not adjust and the toilet would barely work. I called the front desk and no one would pick up. The only good experience was the people who helped us with luggage and the lady on the last day was nice. The lady at check in was hateful and the one that would not answer the phone. Parking was a nightmare too. The spaces are not large enough for anything but a small car. It was behind the hotel with was a couple blocks. Never again will I stay there. Read less