This hotel is conveniently located half way between Walt Disney World Resort and Universal Orlando Resort™, it is the perfect contrast of incredibly convenient location and contemporary accommodation. You really are spoilt for choice around the hotel's 28 acres. The kids will love the two large swimming pools, keeping them cool and happy when they're not at the theme parks. Laguna is the main restaurant, with an atmosphere that is enlivened by regular seasonal entertainment (not to mention their tropical cocktails!).
Amenities
Wheelchair access
Families
Bar
Fitness Centre/Gym
Free Parking
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Where is it
Situated off I-4 and International Drive. 10-minute drive to Universal Orlando Resort™ and 15 minutes to Walt Disney World Resort. Driving time from airport: 15 minutes.
Hotel information
1,020 guest rooms in 17 buildings with 2–3 floors each and one 17-storey tower block with 2 lifts. All with air-conditioning, 42-inch HDTV, mini fridge, microwave, complimentary WiFi access, tea/coffee-making facilities, safe, iron and ironing board, and hairdryer.Standard Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Tower Rooms have 2 queen-size beds, sleeping maximum 4 adults.
Complimentary self-parking for Virgin Holidays' guests and valet parking* available. Complimentary transport to Seaworld and Aquatica water park. Transportation to Walt Disney World Resort $8 return, children under 4 free (payable locally, fee subject to change). Transportation to Universal Orlando Resort $8.00 per person (payable locally, fee subject to change).
Laguna Restaurant & Bar (open 6:30am-11:30pm daily, children 12 years and under eat free breakfast when accompanied by a full paying adult, maximum one child per paying adult). Alberto's Pizzeria (serving gourmet pizzas and Italian favourites, as well as a range of snacks and drinks, open for all-day dining). Barefoot Bar (poolside light fare and drinks). Sonoma Lobby Bar.
2 swimming pools (open 6.00am - midnight), including lagoon pool with waterfall and a children's pool. Whirlpool. Fitness centre.
Complimentary WiFi access. Gift shop. Coin-operated laundry*. Room service*. Concierge.
Resort fee waived: For all Virgin Holidays' guests saving up to $19.95 per day.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
Minimum 3 night stay between 22 - 31 Dec.
* Denotes local charge.
Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.
Based on 9418 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (4154)
Very good (2409)
Average (1386)
Poor (709)
Terrible (760)
I won’t be back, ever .
May 3, 2025tiledawgAtlanta, Georgia
First of all the employees we’re nice so this isn’t about them , but the hotel is dirty and the housekeeping schedule is spotty at best, they actually told me that housekeeping could clean our room up to 6 pm!
Instead they just don’t show up one day . The day before we had to move rooms because the ceiling was leaking from the light on the floor…
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First of all the employees we’re nice so this isn’t about them , but the hotel is dirty and the housekeeping schedule is spotty at best, they actually told me that housekeeping could clean our room up to 6 pm!
Instead they just don’t show up one day . The day before we had to move rooms because the ceiling was leaking from the light on the floor -
At 5:30 am .
Anyway I would not recommend this hotel to anyone .
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Christopher at the front desk ⭐️⭐️⭐️⭐️⭐️
Apr 29, 2025Lori D
Christopher at the front desk was amazing! He was friendly, super helpful! 5star !!! I loved the property and all the staff were amazing! The lovely lady in the gift shops was so sweet and appreciative! Hunter in Hilton Vacation's visited us poolside and was amazing!
Great overnight stay
Apr 26, 2025Alyssa A
Great stay great amenities nice staff
Homero the guest ambassador was so kind. We got in late from our flight and slept in and had breakfast and coffee and stayed by the pool until checkout. Everything you need is right here making it very convenient.
Booked for Next Years trip while on vacation this trip.
Apr 23, 2025Patrick M
We had the pleasure of working with Charis, our Guest Services concierge, and she was absolutely fantastic! She went above and beyond by sharing some amazing upcoming Hilton Honors deals that we wouldn’t have known about otherwise. Her professionalism, friendliness, and knowledge truly enhanced our stay. Thanks again, Charis—you made a great…
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We had the pleasure of working with Charis, our Guest Services concierge, and she was absolutely fantastic! She went above and beyond by sharing some amazing upcoming Hilton Honors deals that we wouldn’t have known about otherwise. Her professionalism, friendliness, and knowledge truly enhanced our stay. Thanks again, Charis—you made a great experience even better!
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Read the reviews and then decide if you have the option.
Apr 23, 2025Eduardo54Atlanta, Georgia
I stayed there for a conference, so I had no other option. I read the reviews before and I was not looking forward to it. Yes, the water tastes like sulfur, even in the tower where my room was; but this is central FL and all water is funny tasting. Yes, to a lot of the issues with the rooms like needing updating, etc. Yes, to the crowded pools,…
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I stayed there for a conference, so I had no other option. I read the reviews before and I was not looking forward to it. Yes, the water tastes like sulfur, even in the tower where my room was; but this is central FL and all water is funny tasting. Yes, to a lot of the issues with the rooms like needing updating, etc. Yes, to the crowded pools, with no chance to catching a nap by it. And yes to a lot of things that some people have complained about it. Yes, to paper wall thin walls. But the reality is that the place is what it is, either for people like me attending a conference or for families going to Orlando for the parks.
I take one star off, because for a hotel that has over 1000 rooms there should be more that 1 restaurant option; and because the food at the restaurant was just simply not good. I take another star off, because of the parking situation; very hard to do unless you are doing it at 11AM and there are not a lot a trolleys to help you haul luggage to your room or villa.
I give the hotel one star because I think overall the grounds are very well kept for such high volume hotel and the type of guest (lots of kids), which makes it harder to keep up. Another star, for the conference center space; just well set up and that is the one in the main building near the reception and the big one on the other side of the property. And finally one star, for the microwave in the room; not sure that is a DoubleTree standard, but considering the food at the restaurant was so not good having a microwave to reheat my dinner left overs from the outside restaurants was very nice to have.
Hope this helps.
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I won’t be back, ever .
