Sheraton Grand Chicago

Chicago, USA

Virgin rating

Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite
Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite

The hotel

One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: rollaway beds are chargeable, and are payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2809)
  • Very good (1750)
  • Average (782)
  • Poor (337)
  • Terrible (198)
Image of the Tripadvisor rating Great views but lots of extra charges

Jul 12, 2024 katiemI4456ME

The beds were comfortable. The room was clean. The food was less than desirable but within walking distance to a lot of places. Excellent views. The only reason I gave 4 stars is because you have to purchase everything on top of the room charges. Everything costs here. Internet is not free. There is a daily fee you have to pay as well. My $2000… Read more
The beds were comfortable. The room was clean. The food was less than desirable but within walking distance to a lot of places. Excellent views. The only reason I gave 4 stars is because you have to purchase everything on top of the room charges. Everything costs here. Internet is not free. There is a daily fee you have to pay as well. My $2000 reservation turned into almost $2700. It was a little disappointing how much they charge in addition to everything else. Read less
Image of the Tripadvisor rating Nice Business Hotel

Jul 8, 2024 Pynkice08 Fort Lauderdale, Florida

My husband and I stayed here for two nights while in Chicago! During this time, there were about two huge conference that reserved the restaurants so we didn’t get a chance to experience the hotel’s dining service. Overall, the hotel is pretty busy. Their inside bars do not start serving until 4PM or 5PM (including room service), so my husband and… Read more
My husband and I stayed here for two nights while in Chicago! During this time, there were about two huge conference that reserved the restaurants so we didn’t get a chance to experience the hotel’s dining service. Overall, the hotel is pretty busy. Their inside bars do not start serving until 4PM or 5PM (including room service), so my husband and I had to walk along the river walk to have drinks elsewhere. Additionally, the rooms were nice and spacious as we had a good view of the river. I am unsure if I would return again due to the hotel’s high traffic and evening selected dining hours, but I would recommend it to others in need of a business event hotel. Read less
Image of the Tripadvisor rating Best area to go to different places

Jul 7, 2024 Justin S

There are several reasons why the Sheraton Grand Chicago hotel is considered to be a great hotel: Location: The hotel is situated in a prime location in downtown Chicago, offering easy access to some of the city's top attractions, such as Navy Pier, Millennium Park, and the Magnificent Mile. Amenities: The hotel offers a wide range of amenities,… Read more
There are several reasons why the Sheraton Grand Chicago hotel is considered to be a great hotel: Location: The hotel is situated in a prime location in downtown Chicago, offering easy access to some of the city's top attractions, such as Navy Pier, Millennium Park, and the Magnificent Mile. Amenities: The hotel offers a wide range of amenities, including a fitness center, indoor pool, and multiple dining options, making it easy for guests to relax and enjoy their stay. Rooms: The hotel's rooms are spacious and well-appointed, featuring comfortable beds, modern decor, and stunning views of the city. Customer service: The hotel has a reputation for providing excellent customer service, with friendly and helpful staff who are always willing to go the extra mile to ensure guests have a memorable stay. Meetings and events: The hotel has extensive meeting and event spaces, making it a popular choice for business travelers and those planning weddings or other special events. Read less
Image of the Tripadvisor rating Clean and safe place to stay and good location.

Jul 5, 2024 Sherry G Royal Oak, Michigan

Very clean room and surprisingly quiet despite being next to the ice machine room. Room service is PROMPT as was housekeeping and bellhop. Our room didn’t have a fridge or microwave but we asked for a fridge and they delivered one quickly. We stayed in a junior suite but there was no bedding for the couch-bed so we had to ask the front desk. The… Read more
Very clean room and surprisingly quiet despite being next to the ice machine room. Room service is PROMPT as was housekeeping and bellhop. Our room didn’t have a fridge or microwave but we asked for a fridge and they delivered one quickly. We stayed in a junior suite but there was no bedding for the couch-bed so we had to ask the front desk. The king sized bed had no blanket or comforter which we found odd but it was so warm out we really didn’t need it. Bed was comfy and room had modern decor. Room service had a limited menu but the food was okay. The lobby is dimly lit as other reviewers have said and difficult to locate the bathrooms and elevators. Very convenient location as we were able to walk to Navy Pier and other touristy things. Overall the staff was super friendly and we will definitely stay here again. Read less
Image of the Tripadvisor rating Convenience Over Decor

Jun 28, 2024 Erin K San Rafael, California

The Sheraton is a fine hotel. I was here for a conference and everything went really well. The staff is fantastic! First the negatives: The prices at Shula's, the restaurant in the lobby, are exorbitant. Entrees can be $60+ while a house side salad is almost $20. The hotel decor is dated although the room decor is up to date. The plumbing is… Read more
The Sheraton is a fine hotel. I was here for a conference and everything went really well. The staff is fantastic! First the negatives: The prices at Shula's, the restaurant in the lobby, are exorbitant. Entrees can be $60+ while a house side salad is almost $20. The hotel decor is dated although the room decor is up to date. The plumbing is LOUD so close your bathroom door if you want to sleep through the night. I noticed a heavy seafood-like odor throughout the conference center one day. Now, the good stuff: I have to say the housekeepers were delightful, as were the porters - the men out front welcoming you in and helping with your bags are old-school classic-service kind of guys. Really nice. I have to give respect to the culinary team - I am a vegan, which is a challenge, at best. But each day of the conference, the chef made me a special vegan meal that was always hot and delicious - thank you!!!!! The best thing about this hotel is the location - fantastic! - right on the river and near everything. Walk the river to find great outdoor spots for drinks and food or catch a boat cruise. Stay for the convenience and the service, not the decor. Read less