Sheraton Grand Chicago

Chicago, USA

Star rating

Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite
1 of 18
Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite

The hotel

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    One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

    Amenities

    • Bar
    • Swimming Pool
    • Safety Deposit Box
    • Fitness Centre/Gym
    • Internet Access
    • Close to City Centre
    • Restaurant

    Where is it

    On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

    Hotel information

    1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

    Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

    Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

    Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

    1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

    1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

    Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).

    Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

    *Denotes local charge.

    Please note: rollaway beds are chargeable, and are payable locally.

    Rating summary

    • Location Image of the Tripadvisor rating
    • Sleep Quality Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
    • Cleanliness Image of the Tripadvisor rating

    Traveller rating

    • Excellent (2824)
    • Very good (1757)
    • Average (790)
    • Poor (338)
    • Terrible (206)
    Image of the Tripadvisor rating Jump Start

    Apr 30, 2025 Kevin B

    I checked out at 5:00 AM and went to the parking garage. My truck didn’t start but Chef Rico (i think, he was the sous Chef at the hotel) stopped to help me. He wouldn’t take any money for helping me and I know he was going to be close to being late for stopping to help me. Above and Beyond service from a hotel employee.
    Image of the Tripadvisor rating Nice location but needs improvements

    Apr 22, 2025 apolo17 Ballwin, Missouri

    Location of the hotel is great. Lots of space for hanging out especially if you are there for a team sports tourney. Food options not great though... The grab and go cafe was always super busy and ran out of items quickly. Shula's is overpriced and not worth it. Rooms are fine... website said they are renovated but the room we were in was not. The… Read more
    Location of the hotel is great. Lots of space for hanging out especially if you are there for a team sports tourney. Food options not great though... The grab and go cafe was always super busy and ran out of items quickly. Shula's is overpriced and not worth it. Rooms are fine... website said they are renovated but the room we were in was not. The very strange thing is there are no refrigerators in the rooms but there is a beveridge fridge thingy...however, it's not cold and you couldn't store any perishables in there. Not sure why they put it in there instead of a refrigerator. You can request a refrigerator and even though we did a few days before, they ran out. Read less
    Image of the Tripadvisor rating Pretty nice except........

    Apr 7, 2025 Caitlin K

    The front desk staff including Rafael and Mario were very friendly and professional. The hotel had a gorgeous lobby and was perfect for the conference I attended. The rooms were very spacious for an urban setting and the views were beautiful. The gym was modern and also had great views. I just was woken up at 3:40 am the morning of my 8am… Read more
    The front desk staff including Rafael and Mario were very friendly and professional. The hotel had a gorgeous lobby and was perfect for the conference I attended. The rooms were very spacious for an urban setting and the views were beautiful. The gym was modern and also had great views. I just was woken up at 3:40 am the morning of my 8am presentation by a bunch of drunk Michigan frat boys yelling slurs at each other and singing Mr. Brightside terribly off key on repeat. I think they were having a formal/date party. I called the front desk (Rachel was very understanding) and they sent security up fairly quickly. But I could still hear them 20 minutes later and I couldn't go back asleep. The next day I had to move to another floor because I didn't want to risk being woken up again. The room move process was fairly smooth, just annoying that I had to do it. I think with the cost of the stay, I shouldn't have been subjected to waking up at 3:40 am. Read less
    Image of the Tripadvisor rating Great Location and Comfort with Excellent Service

    Apr 7, 2025 Andrew L Waipawa, New Zealand

    I stayed at the Sheraton Grand Chicago Riverwalk in late March for a work trip and had a very comfortable stay. The room was spacious, clean, and well-appointed—ideal for a good night’s rest. The Executive Lounge was a standout feature, offering great views and a welcoming atmosphere. The staff there were especially friendly and helpful—I’d like… Read more
    I stayed at the Sheraton Grand Chicago Riverwalk in late March for a work trip and had a very comfortable stay. The room was spacious, clean, and well-appointed—ideal for a good night’s rest. The Executive Lounge was a standout feature, offering great views and a welcoming atmosphere. The staff there were especially friendly and helpful—I’d like to mention Connie in particular, who made the experience even better with her warm and professional service. The hotel is in a great location, within walking distance of many Chicago attractions (though I have to admit, it was too cold for exploring this time!). Overall, a brief but very pleasant stay. I’d definitely return. Read less
    Image of the Tripadvisor rating Great Location and Pool for Families!

    Mar 26, 2025 V9448WMstephanied

    Perfect location that is walkable to many of the Chicago sights (on both sides of the river). Parking was easy and our room was clean. The pool was big, warm, and had great views of the city, lake and river. This was the perfect place for watching the annual turning the river green for St. Patrick’s Day. We would definitely stay here again when we… Read more
    Perfect location that is walkable to many of the Chicago sights (on both sides of the river). Parking was easy and our room was clean. The pool was big, warm, and had great views of the city, lake and river. This was the perfect place for watching the annual turning the river green for St. Patrick’s Day. We would definitely stay here again when we return to Chicago! Read less