Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11571)
  • Very good (798)
  • Average (398)
  • Poor (220)
  • Terrible (392)
Image of the Tripadvisor rating Spa is a must do!

Nov 14, 2024 Katie W

The spa was my favorite part and all of the individuals who work there are amazing. I had a service from Karen Quintero and she was perfect. Would recommend her again and again! I hope to request her for my next treatment. The rest of the resort is nice too but the spa is what takes it to the next level.
Image of the Tripadvisor rating Beautiful Hair at Moon Palace Saloon

Nov 13, 2024 mayra s

Guadalupe was wonderful and friendly and did an excellent job. Thank you so much. I love Moon palace. We need more CHI products so buy them. I had relaxing Tina at the Spa . I love visiting Moon Palace . I recommend Guadalupe for any hair appointment.
Image of the Tripadvisor rating Hair Salon at Moon Palace

Nov 12, 2024 Christine P Davie, Florida

Guadalupe was AMAZING!!! The most amazing hair stylist. The shampoo and blow dry outstanding. She was very sweet and kind. I am so happy with how my hair came out! She was Perfect!!! From the moment I walked in everything was top notch. Loved it!
Image of the Tripadvisor rating Horrible Experience

Nov 12, 2024 Claudia D

Here right now and so upset! Our room last night the lights won’t turn off maintenance came and couldn’t solve the issue and this was already passed midnight. I was not offered a room change was just told you will need to sleep like this and someone will come tomorrow. Someone came around 11 AM and still couldn’t fix the issue. Obviously we… Read more
Here right now and so upset! Our room last night the lights won’t turn off maintenance came and couldn’t solve the issue and this was already passed midnight. I was not offered a room change was just told you will need to sleep like this and someone will come tomorrow. Someone came around 11 AM and still couldn’t fix the issue. Obviously we couldn’t sleep there anymore since we had barely slept our 1 year and 4 year complained all night. So today I requested a room changed and honestly was hoping for them to make the best out of the situation and I was told that no room was ready in our category and I went crazy from there. I’m sure if I went online I can book a room in a higher category or even pay for an upgrade and it will definitely available after 2 hours of going back and forth a room was suddenly ready. In between all this my husband has a stomach bug and has been In bed all day long. When the time for our room change came and we were literally standing outside of our room being told that we couldn’t enter because it was still not cleaned. My husband was outside the room passing out and had to ask them please let me in or I’ll pass out right here. They gave us the room extremely dirty and full of dirt. Apparently someone would come back in 1 hour it’s been 4 and I’ve called twice and no one has shown up to clean. Very disappointing that such an expensive resort has so much bad service. Definitely will not be returning or will recommend it to anyone. Oh and in between they have called twice to our room still trying to sell us a time share so embarrassing. Read less
Image of the Tripadvisor rating Dinner at Halbibi

Nov 11, 2024 Phoenix862013 Calgary, Canada

Halbibi is where food flavour is at. Waitress Carolina and waiter Israel were on point with food recommendations and service. Friendly, respectful and Carolina made jokes too! Carolina recommended the family style dinner where she selected the food for us. Appetizers were a salad, pita with hummus with roasted chickpeas (excellent) and another… Read more
Halbibi is where food flavour is at. Waitress Carolina and waiter Israel were on point with food recommendations and service. Friendly, respectful and Carolina made jokes too! Carolina recommended the family style dinner where she selected the food for us. Appetizers were a salad, pita with hummus with roasted chickpeas (excellent) and another silky smooth dip w cream cheese in it, a cheesy bread with egg yolk mixed when serving. We really enjoyed the fried rice with chicken, beef short rib and the shrimp dish - we ordered a second serving of each. The desserts Napoleon baklava, chocolate molten lava and this cheese pastry that takes 20min to bake is sweetened with rose flavour & ice cream were delicious. Ordered a second round of the first 2 dessert items. Definitely try the Arak - it is 55% alcohol but diluted w water and served over ice. It is a black licorice flavour with a titch of sweetness. We timed it to have dinner with the Belly Dancing show. For how good the food and service was, I am surprised it’s not a full house! Felt like it was a hidden gem. {We have had dinner at Jade Japanese, La Cantina Mexican, Circus (excellent for children w circus entertainment), Tavalo Italian. I have found most food items bland in flavour but not Halbibi} Read less