Sheraton Grand Chicago

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1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

Nice Hotel but Subpar Executive Lounge

Nov 18, 2024 LoverOfFood987

Stayed at the Sheraton Grand Chicago Riverwalk work. As a Marriott Platinum member, I had lounge access and was very disappointed in the lounge offerings. There were no hot items served for dinner at all which is atypical for a Marriott Executive Lounge and the breakfast did not have the usual selection of items. The lounge itself is beautiful… Read more

Don’t stay here

Nov 15, 2024 Jet708555 Cincinnati, Ohio

Rooms are Outdated , rude and dismissive customer service from check in till after ! Hotel smelled like cigarettes/smoke in lobby and hallways when we arrived ! Then at check out they Held a $500 charge on my card for weeks when I kept calling asking about they kept telling me it was a deposit hold for using a debit card. Finally after 3 weeks of calling emailing and being ignored they all of a sudden they change their story and say the $500 dollar fee was a smoking charge for trash found in the room !!! There was no smoking in the room at all and trash does not constitute a smoking fee charge the policy does not say anything about paraphernalia/trash. I don’t even smoke tobacco, and the hotel smelled like smoke when we checked in. This place is a scam plenty of people complain of false or extra charges as well as smoke smell at check in, I’m not letting my $500 go im contacting corporate as well as BBB if I don’t get my money back cuz this is ridiculous! Don’t Stay Here Unless u like giving away free hundreds !!!!!!! Read less

Decent property, unfriendly staff

Nov 13, 2024 Neresa D New York City, New York

The stay overall was just OK. The room itself had a nice view of the river, and the bed was comfortable. However, the bathtub did not drain properly and the room felt a bit dated. The lounge upstairs offered vegetables and cheese in the evening, but again the lounge was dated with wallpaper was peeling off in various places. The people at the check in counter were not very friendly, and did not mention anything about the destination fee or what was included in the destination fee. They also did not program the cards correctly so we had to comeback down to fix them. When we checked out, the men in the valet area assisted a woman who had just arrived, but completely ignored us and did not offer to put our luggage in the car and closed the cab door before we could even get in. Overall weird vibes but the hotel was comfortable enough that it still deserves 3 stars. Read less

Okay stay but not worth the price

Nov 12, 2024 Michelle M

Imy husband and I went for an anniversary trip November 2024. We had a mixed experience. Pros: we arrived several hours ahead of check in and they were able to accommodate us early ($50 early check in fee, but to be expected), rooms were clean, housekeeping and cafe staff were wonderful, room service food was on point, location was convenient, and the water pressure was amazing. Cons: you have to pay $15 a day to use the wifi. I've never stayed anywhere that requires extra fees for Internet access. There is also another mandatory fee "destination fee" $25 per day and you get credits for dinner or the bar and tickets to a few museums (should be optional, we didn't use any of these benefits nor did we want them. But we still had to pay for them). The front desk staff wasn't rude, but they weren't super friendly either. No microwave or mini fridge in the rooms and rooms are a bit dated. We were there on a weekend where tons of college kids were in town to party (a regular occurrence we were told) so it got a bit noisy at times. Food at the cafe wasn't amazing either (I'd recommend venturing out or ordering room service). Read less

Horrible Experience – Shockingly Poor Treatment of a Mother and Daughter

Nov 8, 2024 BKA615

I recently had the most appalling experience at this hotel, which I thought was part of a trusted chain. My daughter and I arrived here, tired from a long journey, only to be refused check-in because we didn’t have a physical credit card in hand with my name. The staff & manager rudely informed us that we could only check in if we got approval through Bonvoy to use my husband’s card, as he had booked the room. Fine, rules are rules – so we went through the hassle of calling Bonvoy for approval, WHICH THEY PROVIDED. We thought that was the end of it, but incredibly, after all this effort, the hotel still refused to let us check in! Instead of offering solutions or honoring his word and Sheraton and Bonvoy’s own policy, the manager turned us out on the street with nowhere to stay. How is it acceptable to treat guests, especially a mother and her child, with such cruelty and complete disregard for customer service? It’s 2024—yet this hotel’s policies and attitude seem straight out of a bad movie. Shame on you for such disgraceful behavior! Avoid this place at all costs. Read less

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