Disney's Art of Animation Resort

THE WORST EXPERIENCE!!! HORRIBLE CUSTOMER SERVICE! ------------ $$$$ SAVE YOUR TIME & MONEY & ENERGY !!!$$$ --------- GO TO ANOTHER RESORT! SOOOO MANY OPTIONS OVER THERE. It was disgusting to witness how many mistakes this motel made... and how, instead of apologizing, they treat paying clients, like third class citizens. The story gets really bad... stuff that a police report needs to be filed out for. Who wants to deal with this garbage on a vacation??? Go somewhere else, Thank me later! G-d bless! Read less

I rarely leave negative reviews, but after our recent experience at Disney World, I feel compelled to share my frustration. My family and I had an incredibly stressful and disappointing time, which has severely altered my perception of Disney Resorts as a whole. I’ve been visiting Disney since I was a child, and this was the first time I brought my two young daughters for their first magical experience. Sadly, what should have been a memorable and joyous trip turned into an exhausting series of mishaps. Here's a detailed account of what went wrong. We checked into Disney’s All-Star Movies Resort on March 27, 2025, and had an amazing experience for those first two nights. However, due to unforeseen circumstances with a family member falling ill, we needed to extend our stay, and we booked the Art of Animation Resort for two more nights. This would be our first stay at this resort, and I hoped it would continue the magic. Unfortunately, it was anything but. Upon arrival at Art of Animation, things started off smoothly, but soon, we were hit with one problem after another. I had originally booked a Little Mermaid room, but when we received confirmation that the room was ready, we found ourselves in a Cars-themed room instead. This wasn’t the biggest issue—my daughters love princesses—but it wasn’t what we had expected. To add a small silver lining, we were upgraded to a suite, which we appreciated. However, as the evening went on, things began to unravel. The situation grew more complicated when I realized I had mistakenly booked only one night instead of two. This error was entirely my fault, and I called to resolve it immediately. The staff member informed me that I had exceeded checkout time and that I would be charged for another night at the full rate, which was significantly higher than what I had originally paid. I immediately called back to apologize, and I was told I’d need to visit the front desk later that evening after our time at the parks. The day at Epcot was already stressful—we were managing my wife’s pregnancy (she’s high-risk) and handling two young kids. On top of that, we experienced a delay when my wife’s rented scooter went missing, requiring help from cast members to locate it. After a long day, we rushed back to the resort, only to encounter multiple issues at check-in. First, I was double-charged for the room. The front desk staff initially told me no charge had gone through, but I could see from my bank statements that I had been charged multiple times. Even after showing them my bank confirmation, the situation was dismissed with little explanation. As I tried to resolve this, I was told there was a system error, and I was asked to swipe my card again. This resulted in three separate charges, which took hours to sort out. I left the front desk feeling completely disoriented and without a sense of resolution. To make matters worse, when I finally made it to our room, I found that the room key wasn’t working. A note on the door stated that our key had been disabled, and I had to return to the front desk to resolve this issue. After more confusion and a lengthy wait, I was escorted to the wrong floor and had to make another trip to the front desk. Even when I finally got into our room, I couldn’t access it via the app, as it showed that I had no active reservation. At this point, it was past 1:00 AM, and my family and I were exhausted. My wife and children had been waiting in the car, and we were too tired to handle the mounting issues. After everything, we finally got into our room, and the app miraculously worked. But by then, we had missed out on a lot—the day’s magic was gone. To top it all off, there was no apology or acknowledgment from the staff. In fact, it felt as though the cast members were more interested in covering up the mistakes rather than resolving them in a meaningful way. The entire experience left us frustrated and disillusioned with Disney’s supposedly top-tier customer service. The lack of communication, misleading information, and errors in the billing system were incredibly disappointing. I never expected to face such a chaotic and exhausting situation at a Disney resort. I’ve always trusted Disney for their attention to detail and guest experience, but this trip has certainly changed my perspective. I’m incredibly disappointed by the lack of care and professionalism we received, especially considering this was our first trip as a family with young children. I hope Disney takes a long, hard look at their operations at Art of Animation and trains their staff to better handle these types of situations. Until then, I cannot recommend this resort to anyone, and it has left a sour taste on our overall Disney experience. If you value smooth and efficient customer service, I suggest looking elsewhere. Read less

To say the room was the size of a closet is an insult to closets. Not enough room for two people to move at the same time. One person would have to sit on the bed while the other person would move about. The door was extremely heavy. We could not check in our room when we arrived so left our luggage with the concierge and were told it would be delivered to our room when the room was available. We get in our room and still no luggage. We call and they said it was on the way. Several minutes later, an attendant showed up, but unfortunately, not with our luggage. He stated that he would return with our luggage. After waiting more than an hour, my wife and returned to the registration area and after looking through the luggage there, found ours sitting in a back area. Also, they must love the game of finding your car as none of the lots are marked and with each building looking like all the others it was very difficult to find our car. Is it asking too much to put identifiers on the poles so folks could find their cars. No microwave in the room. It may have been one of the worst rooms I have ever stayed in, and I stayed in countless hotel rooms, and this is supposed to be a resort. Read less

Not worth it the over $500 per night . We stayed in a finding Nemo suit. First night around 2:00 am the ac stopped working, called and no even a fan was offered, we had to call a second time because the kids were miserable. Concluding, we barely make it through with the 2 fans that were delivered, ac was fixed passing 7:30 am , no one slept, had to cancel the plans for that day and just chill at the pool. They never called back to check on the kids, never provided an explanation, worse customer service ever, will not recommend this resort to anyone. Read less