Moon Palace Cancun

Cancun, Mexico

Virgin rating

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28321)
  • Very good (5887)
  • Average (2316)
  • Poor (1170)
  • Terrible (1418)
Image of the Tripadvisor rating Group of 17

Jul 20, 2024 Resort22413459104

We just returned from Moon Palace Sunrise. The food was great but the servers really make the meals special. Shout out to Josue at Palapa Asadero for remembering us each day any making sure we were taking care of! Eleodoro at Riviera Maya made the whole meal an experience not just dinner! Delfino took care of our big group for breakfast at… Read more
We just returned from Moon Palace Sunrise. The food was great but the servers really make the meals special. Shout out to Josue at Palapa Asadero for remembering us each day any making sure we were taking care of! Eleodoro at Riviera Maya made the whole meal an experience not just dinner! Delfino took care of our big group for breakfast at Gondola, we had time to relax and enjoy time together. And Gaspar at Carvao(formerly known as Arreficies) he was not our main server but gave our large table so much attention and made the best Mayan Coffee. These people made our trip memorable and made us feel special! Read less
Image of the Tripadvisor rating Fantastic family holiday

Jul 20, 2024 James B

Back from an amazing experience @ Moon Place, Cancun. We stayed in Nizuc and couldn't fault the accommodation, we had a garden/sea view room which was wonderful and was cleaned daily. We experienced all restaurants and Habibi's in the Grand was our favourite. Least favourite and not worth going too is Los Caporales in the Lobby of Nizuc, (we… Read more
Back from an amazing experience @ Moon Place, Cancun. We stayed in Nizuc and couldn't fault the accommodation, we had a garden/sea view room which was wonderful and was cleaned daily. We experienced all restaurants and Habibi's in the Grand was our favourite. Least favourite and not worth going too is Los Caporales in the Lobby of Nizuc, (we went lunch time) and Agra - Indian served near the pool in Nizuc for dinner- it's not a patch on the Agra a la-carte restaurant which is def. worth going too, best fish curry ever. Hubby played a round of golf and we experienced breakfast and dinner at all restaurants there, all were fantastic. Must give out a massive shout out to Edwardo, Alfondo & Daniel - pool conceriege @ Nizuc who's attention to detail and service at the pool was exceptional every day. If you are looking for a beach holiday, this is not the place to stay, we saw no-one on the beach or swimming. Seaweed lines the shore line, which to be fair they were clearing up everyday. The smell is not pleasant we didn't really smell it at Nizuc but you will def. at Sunrise. The cost of the tours were ridiculous, exp for a family of 4. We done the Dolphin exp, which was wonderful. But not what we thought, seeing them in a pool and not in the sea didn't sit comfortable with us. We will be back.... Read less
Image of the Tripadvisor rating good times at smoke

Jul 19, 2024 joe m

restaurant smoke is very good. restaurant manager lorenzo was awesome. food is fantastic!!! had a great time. highly recommend it. all the food is fantastic and the service was awesome. come by and check it out. you won’t regret it. definitely coming back
Image of the Tripadvisor rating Great Service

Jul 19, 2024 Diego R

The service was the best at el smoke Texas style. We were sitting down no more than 20 seconds when the servers came straight to us asking if we need any drinks or food and everytime we would request something, they would bring to us within a minute.
Image of the Tripadvisor rating Trip is not complete without meeting Ernesto the Dancing Chef!

Jul 18, 2024 stacisull Emporia, Kansas

We always enjoy our time at Palace Resorts and this trip was not exception. This time we want to give a shout out to Ernesto the Dancing Chef. Best ice cream and hands down best dance moves! Your trip will not be complete until you've danced for some ice cream!!