Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand. Access to AGRA Palapa Pelicano (at Moon Palace Nizuc, authentic Indian cuisine, available on Thursdays, Fridays, and Saturdays from 6:00 pm-11:00 pm).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28389)
  • Very good (5905)
  • Average (2325)
  • Poor (1184)
  • Terrible (1452)
Image of the Tripadvisor rating Magical!

Nov 24, 2024 Nancy B Washington DC, District of Columbia

It was my daughter's first time at a Palace Resort and she described it as "magical". I hadn't been to a Palace resort since 2012 and, for the most part, was very pleased. I was a little disappointed in the Mexican restaurant at Nizuc, the atmosphere was clattery and the food mediocre. Otherwise, I was happy with our stay.
Image of the Tripadvisor rating Relax and celebrate

Nov 24, 2024 Jim H

Diamonds are forever...first time as a Diamond member...so much special attention...limo from the airport, great food and drinks, beautiful resort. Lots to do, nightly shows, daily entertainment at the pools and lobbies.
Image of the Tripadvisor rating Poor and broken facilities, no room available, poor service quality

Nov 23, 2024 Michael P

We had a bad experience at the Moon Palace Sunrise. We have a family with two young kids with a stroller and my wife is pregnant. When we checked in, they placed us in a room next to a broken elevator, and so there was a very very long walk to the rooms using another elevator. When we asked hotel management about this, they said the elevator… Read more
We had a bad experience at the Moon Palace Sunrise. We have a family with two young kids with a stroller and my wife is pregnant. When we checked in, they placed us in a room next to a broken elevator, and so there was a very very long walk to the rooms using another elevator. When we asked hotel management about this, they said the elevator has been broken for two months, but they didn't tell us this until we moved into the room. We were able to move rooms to a building that had a working elevator, and they asked us to pack our bags by 5:30PM to be moved. When we came back at 7PM, they said the room was not ready, and even at 7:30PM not all of the rooms were not ready. When we got to the rooms, our bags were not there, and there was no extra beds that we requested. This was disappointing since we had young kids that had already missed bedtime, and to not have all the rooms at 7:30PM. At night, there is loud music playing outside the rooms. We asked when the music ends, and they said 9PM. However the music continued, and we were told by yuridia that it continues until 11:30PM. This makes it very difficult to sleep and the kids did not sleep. If you have any issues with the hotel service, they just say they write up a report and send to public relations which is their customer service. We spoke with Alexis there. But they just offered a short massage, even though we had too many resort credits already, and make you come see them in person many times without offering any reasonable resolution. If you have young kids or a pregnant wife I would not recommend this hotel. There are many better hotels in Cancun with better service. Read less
Image of the Tripadvisor rating Disgusting

Nov 23, 2024 stevecaptureurmo2018 Liverpool, United Kingdom

The worst hotel full of old staff waiting to die ! Disgusting hole. Food slops entertaining terrible warm beer ! If you like Micheal Jackson ever Night good luck! Drinks slops food slops staff disgusting glasses rotten plastic all day all night ? Stay well clear
Image of the Tripadvisor rating Best pool experience at the Grand!

Nov 23, 2024 Christie B

We stayed at The Grand and our experience was phenomenal! Alejandro Colli, our pool concierge at the diamond pool, made our stay so special. It became our favorite spot to spend the day. He remembered our drink orders and our favorite cabana spot. He was so helpful and took great care of us! 10/10 recommend!