Shocking issues with food safety and handeling NOT a good choice for Vegans
May 6, 2025 JungleKatPC Durham, North Carolina
I went to the Moon Palace for a wedding. I was told they would be able to accommodate my vegan diet. They did not. I was shocked and horrified by how bad they are at handeling basic dietary limitations. The problems with food safety, events coordination, and facilities management were alarming. If you are a vegan, avoid this place. If you are…
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I went to the Moon Palace for a wedding. I was told they would be able to accommodate my vegan diet. They did not. I was shocked and horrified by how bad they are at handeling basic dietary limitations. The problems with food safety, events coordination, and facilities management were alarming. If you are a vegan, avoid this place. If you are worried about allergies avoid this place.
I went to the buffet the first night. There was no standard way to determine which food was vegan. I waited a while minutes for a chef to come out to speak to me. He tried to point me to food that was obviously not vegan. He even pointed to a disgusting looking dish with shrimp in it and said it was vegan.
The next morning I went to a restaurant with the wedding party and there was no vegan option. They served me a plate of unripe fruit.
I then went to customer service to discuss the issue. They had the head chef come speak to me. He tried to bring me a dish with pesto on it. I asked him to confirm it was vegan, because pesto is not a traditionally vegan dish. He swore it was vegan. I insisted that he confirm, because Pesto is made with parmesan. He came back, would barely meet my gaze and confirmed that much fears were correct, it did have parm. That was their head chef, who was being schooled on basic, grade school level trivia on food.
I tried ordering room service, ordering a veggie burger, they sent me a pork hotdog. Then they tried to gaslight me that they didn't really do that.
They sent the special concierge customer service person come to my room to bring me a veggie burger after they sent one with mayo. It was so burnt the bun was literally black.
I was at the hibachi grill restaurant, told the cook at the table I was vegan. He was checking in with me, telling me he was cooking the veggies and rice with oil and soy sauce... I was getting excited and then he got cute and asked the table, "do you want to see a Jamaican Butter Fly?" And then threw butter on the veggies. When I asked him about his plans for my dinner he said, "don't worry," and pushed the butter covered veggies to the side and added new ones. Not only is that absolutely not vegan it was clear that he (and every other person in this resort) was not trained on the very basics of food handeling. It is also clear they were using buckets for the food that looked industrial and not food grade.
The foul, sour smell of rotting food came off the bar and the restaurants.
I was there for an extremely expensive 5 nights. I lost 7 pounds.
My room attendant was lovely, and the guys making the coffee at the coffee stand were great.
However, the pools are dirty, crowded, and not in great repair. I lost power in the room for several hours the first day. The airconditioning continued to go in and out due to a faulty sensor on the balcony door.
I brought all of these issues to the attention of customer service... I am sure Tay was very, very happy when I departed. She tried, but her colleagues in food services and events planning were so, unbelievably bad that there was nothing to be done. I tried to get the management of the hotel to speak to me... nothing.
I paid over $600 per night for this nightmare. If you are a bride, with any one joining your party who has any dietary restrictions reconsider this place. They do NOT have the capacity to properly cater to it... even if the menu and the website says they do.
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