Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with Balcony are located in the South building and have a balcony with table and 2 chairs, 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 1 infant.

Superior Deluxe Ocean View Rooms with Balcony have a balcony with table and 2 chairs, 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- CHI bath amenities and Natura Bisse soap

- WiFi access

- 24-hour room service

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow and aromatherapy menus

- Exclusive concierge phone service

- Private check-in (subject to availability)

- Exclusive beach bag.

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox ONE/selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

- Kids’ size slippers and robes.

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow and aromatherapy menus

- 24-hour room service and turndown service.

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Complimentary WiFi throughout the property. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport). Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4392)
  • Very good (1079)
  • Average (428)
  • Poor (239)
  • Terrible (351)
Image of the Tripadvisor rating You won’t regret booking this resort!

Nov 22, 2024 Jill N Toronto, Canada

By far one of the best all inclusives we’ve ever been to. The staff was all so friendly, the food was amazing and so easily assemble. I think I gained 5lbs on this trip as every meal was delicious. The pizza station by the waverunner was excellent not to mention the Churro cart that came out every afternoon… The staff all went above and beyond to… Read more
By far one of the best all inclusives we’ve ever been to. The staff was all so friendly, the food was amazing and so easily assemble. I think I gained 5lbs on this trip as every meal was delicious. The pizza station by the waverunner was excellent not to mention the Churro cart that came out every afternoon… The staff all went above and beyond to make everyone feel special! The activities were very inclusive and entertaining, you could even play the trivia game from the pool. We were a party of 8 and we all had a great time! The only downside for me is I like to walk a beach and the beach is very small so I would walk to the end which transitions to a public beach but even still it’s maybe 1km from start to finish. Overall highly recommend! Read less
Image of the Tripadvisor rating My best vacation ever

Nov 22, 2024 Karim S

The best trip for me and my family, everything was more than excellent. Chef Nef was so friendly and professional, the rest of the staff were amazing and did everything to make our stay special and memorable. Thanks for everyone in moon palace jamaica.
Image of the Tripadvisor rating Breakfast is wow!

Nov 22, 2024 Thomas S

Breakfast was beyond great. Chef Nef kicked eggs, French toast and crepes to a new level. The atmosphere is chill, the scenery beautiful and the people are sunny. You must try the compote. It was a daily highlight to our stay. Completely wonderful in all aspects. Respect Mon!
Image of the Tripadvisor rating Used to be a 5 star resort

Nov 21, 2024 kinnari p Apex, North Carolina

We came to this resort a few years ago, and loved it. However, it has gone downhill since then. When we checked in, they immediately tried to get us to come to breakfast to sell us a timeshare. We said no. So, they decided it was ok to not activate our $500 resort credit, but I wasn’t informed til I tried to make a booking for a massage. There’s a… Read more
We came to this resort a few years ago, and loved it. However, it has gone downhill since then. When we checked in, they immediately tried to get us to come to breakfast to sell us a timeshare. We said no. So, they decided it was ok to not activate our $500 resort credit, but I wasn’t informed til I tried to make a booking for a massage. There’s a handful of staff that are friendly, but for the most part, everyone else could care less, even when you tip consistently. The environment used to be vibrant and clean. Not so much anymore. The bar uses syrups and no fresh fruit juices. The room and bathroom were fine. Food is mediocre. Coffee shop and ice cream place is still great! Day staff at coffee bar are super friendly, afternoon ladies are not. Momo was great too last night. We are here for an additional day and a half. I really hope the atmosphere is brighter and more friendly as the weekend comes up. I’m just so disappointed in this experience though. I’m not even interested in fighting for my resort credit at this point. It’s useless, you already left a bad taste. It was so wonderful back a few years ago. I hope management reads this and works on the issues. Read less
Image of the Tripadvisor rating NOT the resort for me

Nov 21, 2024 philylady New Jersey

Let's start with the good: staff were very helpful and accommodating, especially the waiters and waitresses at the pools and on the beach. Remember to tip them as they work really hard to serve the guests. The bad: communication from other hotel staff leaves a lot to be desired. For example, we used Interval to book our stay and called the… Read more
Let's start with the good: staff were very helpful and accommodating, especially the waiters and waitresses at the pools and on the beach. Remember to tip them as they work really hard to serve the guests. The bad: communication from other hotel staff leaves a lot to be desired. For example, we used Interval to book our stay and called the hotel in advance of the trip to inquire about transportation from the airport to the resort and back. At no time did any hotel staff tell us that transportation was INCLUDED in the all-inclusive package charge. We were simply told to locate the transportation desk in the airport and arrange the transportation. We were never told or emailed any information regarding transportation from the resort back to the airport; therefore, when we inquired at the hotel the evening before departure, we were told that there may not be any seats available for us on the bus because we were to make the arrangements 24 hours in advance. I guess we were to figure this out on our own! REALLY BAD: Check-in at the front desk is really slow because the front desk staff attempts to hard sell the guests by suggesting upgrades to the room assignments. They even go as far as telling married couples that they do NOT have any rooms with king size beds and that they ONLY have rooms with two double beds. When guests become upset, the front desk staff then suggest that housekeeping can push the two double beds together. They also attempt to put two grown men in a room with 1 king size bed. All of this is done in order to hard sell room upgrades. They attempted to have my husband, and I pay an additional $1,000.00 for a room upgrade. The experience at the Front Desk check-in caused the entire trip to go down-hill. The room they assigned was so outdated and small that two people could not even stand in the bathroom at the same time. ESPECIALLY BAD: When checking-out, guests are again approached by salespeople attempting to hard sell additional "time" at other Moon Palace Resorts. This pitch is very hard sell and constant unless you tell them a clear "NO" and leave you alone. Bottom line - I would NEVER book a stay at this resort again! Read less