Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11436)
  • Very good (785)
  • Average (386)
  • Poor (206)
  • Terrible (356)
Image of the Tripadvisor rating Great resort

Jul 22, 2024 Jason H

This is an amazing resort. Service was excellent where ever I encountered staff. All of the restaurants were really good but best restaurants need reservations. My wife and I had a really good experience and would recommend Palace Resorts for all of your vacation needs.
Image of the Tripadvisor rating Very thankful for all the services, the facilities are top

Jul 22, 2024 Laura M

We stayed for our anniversary and the children birthdays, the hotel sent, ballons to the room! Very happy we all in our holidays there!! The staff very kind, the room service was very ontime, by the hotel app we made all the bookings for dinner, an experience for our memories as one as the best
Image of the Tripadvisor rating a GRAND trip

Jul 21, 2024 James H Tyrone, Georgia

so much food, good drinks, great service, lots to do. went to Beach Palace for a day. Even though it was rainy, we were never bored. Needed more than 24 hours in a day to do everything we wanted to do. saw deer, iguanas and other neat animals. had a bar in the room.
Image of the Tripadvisor rating Great Vacation, moon palace is the best

Jul 21, 2024 Ghambone

Another great trip to the grand at moon palace. Food and service was excellent. Food and drink is top notch for all inclusive. Moon palace is large but easy to navigate by golf cart. Plenty for the whole family! Waterpark is wonderful also. Beach was the only let down but the entire coast of Cancun had a seaweed problem.
Image of the Tripadvisor rating Nice resort. Overall good experience for family with kids

Jul 19, 2024 yrebeccalam Saint John, Indiana

Overall: very nice resort. Food is pretty good on average with a few excellent restaurants. Buffets are only average. Plenty to do for kids different ages. Place is clean and staffs are friendly. Checkin- we came around dinner time and sent the rest of people to get food. Only to find out they cannot enter restaurant unless they are physically… Read more
Overall: very nice resort. Food is pretty good on average with a few excellent restaurants. Buffets are only average. Plenty to do for kids different ages. Place is clean and staffs are friendly. Checkin- we came around dinner time and sent the rest of people to get food. Only to find out they cannot enter restaurant unless they are physically present at the checkin desk to get waistband. Just fyi. Hotel app- very useful. Love using it. Chat function was helpful without going to front desk. Easy to order room service and check info. Map is very difficult to use. A pdf map will be easier. Cleaning- crews are wonderful and work very hard. Rooms are very clean. Staff- very friendly and helpful. Sale pitch- earn $300 for listening to their sale pitch. They told us 1.5 hours which supposed to include 30 min breakfast, 30 minutes tour and 30 min sale pitch at office. We actually spent 2 hours 40 minutes. Spoke with three people before we can leave. Pretty hard sale but to be expected. Went from one million membership level down to 12k and ended at $300 trial. Just be prepared. It is what it is. Entertainment- Wired is a wonderful idea with free arcade and xbox. Playroom is fun too. Saw the magic show and really enjoyed it. Resort credit- many stipulations, only certain activities allowed, and be aware of 16% services fee and other fees for different activities. Able to use half without tagging on too much extra. Spa- wonderful facilities and staff. Love it. We use resort credit so not too expensive. Otherwise it is quite pricey. Excursions- dislike dolphin outing but depends on what you are looking for. Basically just a picture session with the dolphin. Swimming with dolphins means hold on to the dolphins from middle of the pool back to pool edge for a few seconds and took photo. extra $60 per person for pictures if you want it. Tough for the dolphins with such a repetitive routine. Restaurant: Caribeno- service is very slow while the restaurant is only half full. Fish is dry. The short rib and the ribs are better than the seafood. Fruit juice is terrible. Habibi- excellent breakfast and lunch. French toast, baba gonosh, and shakshouka were great. Molten cake was excellent. Service was wonderful. Grand buffet- breakfast was only average and dinner was not good. Tavola- wonderful food and great service. My kid went back many times. Water park- not huge but enough to keep kids occupied. Playroom is inside and give kids a much needed break from the sun. The surfing ride was great. Drinks at bar was good. Great fries. Pool- swimup bar was very nice. Momo- fun for kids and someone who haven’t tried teppanyaki. Quality is not that great. Just ok. Jade- disappointing. do not expect high quality japanese food. Sashimi is only decent quality so is most of the food. Steakhouse- octopus and beef capacicio was delicious. Overall food is good. Le chateau- very nice food. oyster, mixed seafood, duck were excellent. Circus- entertaining for little kids. Food is average. Coffee shop- nice quick bites but can have a long line. Truffle is good. Good sandwich. Read less