Banff Caribou Lodge & Spa

Banff, Alberta

Virgin rating

Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse
Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge, full service spa and a great Steakhouse restaurant; this is a very comfortable property within easy reach of Downtown Banff. Surrounded by mountains, there are plenty of outdoor activities to keep you busy too - just ask one of the hotel staff for their local knowledge and they will have you finding Banff's best kept secrets in no time. 

Amenities

  • Ski
  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and ironing board. 

Standard Rooms with either 1 king-size bed, 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Complimentary heated underground parking. Complimentary Banff Local Roam bus pass. Ski Bus* stops at the hotel for various destinations.

Keg Steakhouse and Bar (open for breakfast and dinner - room service available during restaurant hours).

Hot pool. Fitness room. Red Earth Spa*. Lounge with large stone fireplace.

Complimentary WiFi.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (912)
  • Very good (1043)
  • Average (423)
  • Poor (154)
  • Terrible (82)
Image of the Tripadvisor rating No customer service.

Nov 7, 2024 I_Roam_AB Alberta, Canada

I used Super.com to book a hotel room for 2 nights. I paid and was given confirmation info. When I arrived the hotel advised they had the reservation for the first night but no record of a reservation for the second night. As it was booked through Super.com I was told I would have to deal with them. Super.com insisted the reservation for both… Read more
I used Super.com to book a hotel room for 2 nights. I paid and was given confirmation info. When I arrived the hotel advised they had the reservation for the first night but no record of a reservation for the second night. As it was booked through Super.com I was told I would have to deal with them. Super.com insisted the reservation for both nights was there but the hotel disagreed. The hotel took no responsibility and offered no help. I was left in a lurch. My view is that if your hotel chain works with Super.com as a booking partner then you are also responsible. Decent hotel but poor management and customer service. Will avoid the entire chain as well as Super.com. Read less
Image of the Tripadvisor rating Yuck!

Oct 21, 2024 rejenkins1991 Baton Rouge, Louisiana

This was booked for us through the Rocky Mountaineer, so we did not pick this hotel. Starting off with something positive - if you're on a budget, this might be a good choice. The elevators worked well. The beds were comfortable, there were plenty of pillows, and there were ample plugs for electronics. Maybe I was just exhausted by the time we… Read more
This was booked for us through the Rocky Mountaineer, so we did not pick this hotel. Starting off with something positive - if you're on a budget, this might be a good choice. The elevators worked well. The beds were comfortable, there were plenty of pillows, and there were ample plugs for electronics. Maybe I was just exhausted by the time we got to the hotel, but this was NOT someplace I would book or ever stay again. It's quite a walk to get to the heart of Banff (15-20 min. depending on where you are going). There was a bus stop nearby, but after trying 3 times, we never saw an actual working public bus come by there - sorry, 1 bus came by, let someone out and then slammed the door in the face of the other folks trying to get on it. (This is not a hotel issue, but the taxi driver we eventually called told us the hotel staff had sent us to the wrong bus stop.) Yes, we could have walked as it's relatively flat, but one of us had a sprained ankle. There is a restaurant in the hotel, but if you are with the Rocky Mountaineer and get there at 10 pm, the restaurant is closed (although online it says it's open until 11 pm). No room service after the restaurant closed. For breakfast, they have an expensive buffet. You can order off the menu, but it takes forever to even get coffee so can't imagine that would be quick. The vending machines have the absolute cheapest snacks they could find, and the credit card swiper was hit or miss as to whether it would work. The decor of the hotel and rooms hasn't been updated since the 90s. The bathtub wouldn't drain properly, so if you were taking a shower you had to stand in ice cold water. The bath gel dispenser either wasn't working or had nothing in it. I just couldn't get over the decor, though. So, bottom line, if you just need a comfortable bed near Banff, this would work. Can't say much for it beyond that. Read less
Image of the Tripadvisor rating Banff is great. Hotel let it down

Oct 9, 2024 GarryReid Manchester, United Kingdom

The hotel is nice to look at and is clean. They were doing really well until i asked for a little milk to make a hot drink in my room at the supplied drinks station in the room (that had no milk). I asked staff "could i have a drop of milk to make a hot drink in my room" My reply... Yes but i will have to charge you. I asked how much milk and she… Read more
The hotel is nice to look at and is clean. They were doing really well until i asked for a little milk to make a hot drink in my room at the supplied drinks station in the room (that had no milk). I asked staff "could i have a drop of milk to make a hot drink in my room" My reply... Yes but i will have to charge you. I asked how much milk and she held her fingers about one inch apart. I asked "how much for the milk" $4 plus tax!! I didnt get the milk i didnt have a hot drink after coming in from the cold and i wont visit this hotel when I next vist Banff! Read less
Image of the Tripadvisor rating Disappointed

Sep 30, 2024 karenjG2649DT Nelson, New Zealand

Booked 12 months ago and very pleased to be in a Spa Lodge in Banff. What a contrast to other stays in Canada. Most staff very uninterested and no concept of customer service excellence. No assistance with luggage on arrival... saw elderly people with mobility issues left to struggle. Room very dark and very little daylight. No milk and… Read more
Booked 12 months ago and very pleased to be in a Spa Lodge in Banff. What a contrast to other stays in Canada. Most staff very uninterested and no concept of customer service excellence. No assistance with luggage on arrival... saw elderly people with mobility issues left to struggle. Room very dark and very little daylight. No milk and limited choice of tea. Room not refreshed until later afternoon. No laundry service... just 2 washers and driers in a depressing room in the basement car park. Breakfast pastries dry and unappetising. Hot food ok just. Would not recommend. Read less
Image of the Tripadvisor rating Banff, so it was expensive but a comfortable stay.

Sep 26, 2024 WokinghamWonderlust Berkshire

I had no real complaints about this hotel, the room was not huge but functional and clean. The Hot Pool was good after a long day walking. We din not use the restaurant even for breakfast as a little expensive but did have drinks in the bar and the staff were really good. Aircon didn't seem to be working but it was no problem at the time of year… Read more
I had no real complaints about this hotel, the room was not huge but functional and clean. The Hot Pool was good after a long day walking. We din not use the restaurant even for breakfast as a little expensive but did have drinks in the bar and the staff were really good. Aircon didn't seem to be working but it was no problem at the time of year we were there. Read less