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Special assistance

Flights + Hotel, Hotels and Car Hire
Are operated by Virgin Holidays

Virgin Holidays Special Assistance Team leads the world in providing holidays to everyone. Whether you have mobility restrictions or medical requirements, don't worry – we've thought about it!

We have an experienced and dedicated team of knowledgeable staff who will help you, your friends and family. We've integrated our accessibility and specialist services into the relevant sections of the website to assist in finding the perfect holiday for disabled customers.

Accessibility

Wheelchair accessible*

Wheelchair accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails.

Good general access*

Properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps.

Partially accessible*

Properties that offer wheelchair adapted rooms with partially accessible amenities.

* Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking.

Why book with us?

  • Dedicated Special Assistance Team

    We can look after all of your mobility and medical requirements should you need anything whilst in resort.

  • Cognitive/ Visual/ Hearing Impaired Assistance

    As your needs are as individual as you are - let us know what we can do for you.

  • Adapted van hire**

    Adapted vehicle hire here to help!

    ** Subject to availability. Please call us for details.

  • Wheelchair accessible transfers**

    Book wheelchair adapted vehicle transfers!

    ** Subject to availability. Please call us for details.

  • Airport and Airline Assistance

    We can assist with connecting you to the appropriate airlines to arrange this.

  • Wide choice of accommodation

    For wheelchair users and those with less mobility.

  • Hand controls**

    A range of hand controls available on request.

    ** Subject to availability. Please call us for details.

  • Medical and mobility equipment hire**

    A range of equipment available to hire.

    ** Subject to availability. Please call us for details.

Beach wheelchairs

Don't forget, our pre-bookable Beach Wheelchairs** which have been rolled out into the Caribbean

These chairs come complete with extra-chunky beach-friendly wheels, sunshades and storage for all of your beach essentials. Whatever your mobility needs, there's no need to miss out on dipping your toes into the ocean.

** Subject to availability. Please call us for details.

Accessible skiing

Adaptive ski schools are available in many resorts in California, New England, Colorado and Canada aiming to make snow sports accessible to people of all abilities.

For further information on services available, please contact our Virgin Holidays Special Assistance department, who are an experienced and dedicated team that can meet any number of specific needs including assisting with the booking of wheelchair accessible properties, adapted transfers and mobility equipment hire.*

* Please note these services are subject to availability/destination and some are at an additional cost

Contact us

Contact Virgin Holidays Special Assistance Team by email: special.assistance@virginholidays.com

 

To arrange airport or onboard assistance with Virgin Atlantic, please email their Special Assistance Department at Special_Assistance@fly.virgin.com
or click here for more information.