The Bay Hotel

The hotel has a great location and the rooms have a nice layout . We had two sea facing rooms with great views . I had been reading the same reviews and experienced ourselves - the poor service by certain sections of the staff. The breakfast staff was pretty bad and always choose to ignore guests and their requests. They need to be called repeatedly to ask for coffee or remove plates and over time for the three days we had breakfast we could tell they were doing it purposely. They chatted amongst themselves and moved around aimlessly trying not to make eye contact with guests. You need to get up and approach them and then too your request is not met. Breakfast was pretty bad - stale scrambled eggs and the same bacon and sauage everyday which caused stomach concerns. . One of the attendants with a hat responsible for luggage assistance had a lot of attitude quite weird for a service industry professional . Only the guy at the Camille bar was very nice and other attendants who worked around the hotel fixing issues in rooms who came to fix our coffee machine. All pools were closed so practically no amenities available due to winter apart from bar. Thats why reviews and ratings are not great for this property despite being in a fabulous location. The management needs to quickly evaluate and change the existing staff which provides a bad experience on this overall nice property. We stayed at the Taj cape Town for four days before this and the stay and service was impeccable from staff to concierge to everything . Its a shame how a bunch of staff who are smug and not interested in their work can make the experience sour for guests. They seemed to delight in ignoring guest requests and the smug attitude was visible which is appalling for any service industry . Read less

I celebrated my birthday at The Bay Hotel with my boyfriend, and it was amazing. The location on Camps Bay beach is just beautiful, and our spacious room with a sea-view balcony was perfect didn't want to get my eyes off of it.. haha. And get this; the staff surprised us with a birthday cake and champagne! To hell with princess treatment..felt like a queen.The pool area and spa were another highlight, providing a relaxing and luxurious experience. Breakfast on the terrace with ocean views was a great start to each day.Overall, The Bay Hotel made my birthday unforgettable! Read less

We stayed here for 3 nights, and it was the perfect hotel to finish our holiday in S. Africa. Staff were very friendly, and we had excellent service from everyone in the hotel. I needed to see a doctor and this was very quickly arranged by the hotel and the doctor was at the hotel within 20mins absolutely unbelievable. Our room was beautiful with a view over the ocean which was absolutely stunning. The rooms were beautifully appointed with the usual Nespresso machine kettle and some complimentary soft drinks and snacks. AC was excellent. Wi-Fi speed was OK but at peak hours slow. We loved our stay there and would definitely recommend paying extra for an ocean view room. Given our flight was not until 10pm we asked if we could get a late check-out to 6pm and this was not a problem and the additional cost was reasonable and this allowed our a very relaxing last day in Camps Bay. We would definitely come back Read less

stayed here for 5 nights at the end of our trip ( kruger and vic falls already done ) as found a good deal via booking .com ( if you call £130 a night good ) it was of course winter so didnt use the pool. first impressions were very good we had a nice club room ( 201 ) which led straight onto the pool deck and a sunset view every night.the room was large and spacious with everything you need ( almost everything read on ) for a good stay.the staff were very friendly and the added 24 hour security on the door was good and also card entry into the room corridors a good bonus which is what you would expect from a hotel that was parading as a 5 star hotel...now the flaws... almost every day the maid forgot to replenish either tea, coffee ,shower gel etc etc and although not one to over complain i mentioned it to reception on passing not wanting to make a big fuss...however after the 3rd time it happened i found myself e mailing the hotel at 6.am one morning as no milk had been left again !!!! 40 minutes later and 3 more calls to reception i had to chuck some shorts on and go and complain AGAIN .......on the 4th day maintenance decide to work above out room.we had drilling for about 1 hour late afternoon...again a phone call to reception asking them to stop......in fairness to the manager he called me and offered me an upgrade which i declined as i wasnt switching rooms for one night .it was 6pm for gods sake and we were just going out for tea !!! and i was happy with the room it was just the service and noise....also be aware the bath is great but the tap is not a mixer so you have to fill it with hot ( takes 30 mins ) and then add the cold,again not ideal. now for breakfast....on the 3rd day we had our normal drinks when we were informed that we was only allowed one cappuccino coffee at breakfast and if we wanted a second cup we would have to pay for it WTF ???? they let us off that day...thank you ...camills bar....we went every night to this bar....on 3 occasions there was no barman for 5 mins ( sydney though was great,well done syndey ) .again another annoying little thing. so all in all i think although the hotel is in a great spot,has great security ( so does all of camps bay ) i think it needs to pull its socks up a bit as the little things that make or break a hotel were obviously not top of this hotels list which is a shame as the staff are all friendly (well most of them ) and work hard.would i stay again ? i probably wouldn't due to the annoying things that as a holidaymaker i dont want to be spending my time complaining about a few simple tasks, especially when youre paying 5 star prices.off course i did get a e-mail reply with the normal ' i will bring it up with management to address youre concerns ' ive been back over a week now and that ship has sailed i'm afraid.one last thing if you get room 201.remember to put clothes on in the morning before you go to you're balcony it overlooks a few tables in the bistro bar and also the pool man is doing his daily chores :) Read less