Banff Caribou Lodge & Spa

Banff, Alberta

Virgin rating

Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse
Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge, full service spa and a great Steakhouse restaurant; this is a very comfortable property within easy reach of Downtown Banff. Surrounded by mountains, there are plenty of outdoor activities to keep you busy too - just ask one of the hotel staff for their local knowledge and they will have you finding Banff's best kept secrets in no time. 

Amenities

  • Ski
  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and ironing board. 

Standard Rooms with either 1 king-size bed, 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Complimentary heated underground parking. Complimentary Banff Local Roam bus pass. Ski Bus* stops at the hotel for various destinations.

Keg Steakhouse and Bar (open for breakfast and dinner - room service available during restaurant hours).

Hot pool. Fitness room. Red Earth Spa*. Lounge with large stone fireplace.

Complimentary WiFi.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (911)
  • Very good (1042)
  • Average (420)
  • Poor (151)
  • Terrible (79)
Image of the Tripadvisor rating Quality and Care

Aug 12, 2024 agrove707

We had stayed at the Caribou Lodge about 10 years ago and were happy to see that the quality we valued then continued to hold today. Comfortable rooms, quiet hallways, plenty of parking and close enough to town to walk to all shops and restaurants each night of our stay. We used the large hot tub on the first floor. Everything was clean and well… Read more
We had stayed at the Caribou Lodge about 10 years ago and were happy to see that the quality we valued then continued to hold today. Comfortable rooms, quiet hallways, plenty of parking and close enough to town to walk to all shops and restaurants each night of our stay. We used the large hot tub on the first floor. Everything was clean and well maintained. Read less
Image of the Tripadvisor rating If you want to eat in the hotel reserve a table at the Keg. Be aware there are two restaurants the keg🤭 in banff

Aug 11, 2024 C535INlindav Goes, The Netherlands

Caribou lodges we thank you. Your staff is so friendly and helpful getting around. Check in early no problem, and the room was beautifull. Good beds and spotless clean. We really enjoyed our time with you. The parking for the car was tight, but we were so glad that we could park under the hotel. We walked to town, we could have used the free bus… Read more
Caribou lodges we thank you. Your staff is so friendly and helpful getting around. Check in early no problem, and the room was beautifull. Good beds and spotless clean. We really enjoyed our time with you. The parking for the car was tight, but we were so glad that we could park under the hotel. We walked to town, we could have used the free bus tickets but we really enjoyed the stroll to banff town. Read less
Image of the Tripadvisor rating Disappointing stay

Aug 3, 2024 lwig2023 Peterborough, Canada

We stayed here for three nights as part of a Rocky Mountaineer package and I do not feel this hotel comes even close to competing with others at a similar price point. I would not stay here if booking on my own. There appeared to be many other nicer looking properties within downtown Banff. The charm of the lodge decor in the lobby ends there.… Read more
We stayed here for three nights as part of a Rocky Mountaineer package and I do not feel this hotel comes even close to competing with others at a similar price point. I would not stay here if booking on my own. There appeared to be many other nicer looking properties within downtown Banff. The charm of the lodge decor in the lobby ends there. The rooms are really outdated, dark and in desperate need of a an update, including air conditioning. The onsite Keg restaurant was handy for breakfast when you wanted to get an early start. The onsite amenities are somewhat of a joke however…my son couldn’t use the fitness room as the air conditioning was broke and the room was dangerously warm. The hotel needs to upgrade everything from its rooms to its facilities. I would not stay here again and cannot recommend. Read less
Image of the Tripadvisor rating Disappointing hotel (2 nt family stay)

Aug 2, 2024 Michaela D London, United Kingdom

This hotel was booked for us as part of a package, I personally wouldn’t have chosen it. The rooms are a bit dated and there is no AC in the rooms. Our window opened out overlooking the front entrance (Banff Avenue) so was particularly noisy and didn’t provide any relief from the heat (there were . 4 sharing a room). There is some weird AC set… Read more
This hotel was booked for us as part of a package, I personally wouldn’t have chosen it. The rooms are a bit dated and there is no AC in the rooms. Our window opened out overlooking the front entrance (Banff Avenue) so was particularly noisy and didn’t provide any relief from the heat (there were . 4 sharing a room). There is some weird AC set up in the corridors and it’s blows freezing cold, it is also very noisy and keeps you up in the night (avoid rm 448!). Very odd. There is a fridge and coffee maker in the room which is useful. We didn’t eat breakfast here. We did eat dinner in The Keg restaurant on-site and that was very nice, staff lovely and food excellent quality. Complimentary coffee in reception for hotel guests in the morning is a nice touch. Didn’t use Red Earth Spa as the prices seemed rather expensive. The underground parking is a little bit too tight so we opted to park on the road down the side of the hotel. Read less
Image of the Tripadvisor rating Very disappointed.

Jul 29, 2024 Quest60594939115

$600 A NIGHT AND NO AIR CONDITIONING IN THE ROOMS! 35 C in July, and when we complained to the hotel staff they gave us a fan to use. The hallways were excessively cool so in order to cool the room we left the door to the hallway propped open and set the fan up on a suitcase in the doorway. Ridiculous! Will never return.