Brewsters Mountain Lodge

We had four great nights in Banff, staying at the quirky Brewsters Mountain Lodge. The hotel is right in the heart of town, close to lots of great restaurants and shops. So it is a good base for the town. The room was fine, comfortable and well equipped but a bit dated. Breakfast with a small daily changing hot selection was provided in a small dining area next to the basement car park, but was tasty enough. Front desk staff were helpful. There are laundry facilities on site, but if you want a service wash (wash and fold) try the nearby Cascade coin laundry. Read less

Although the hotel enjoys a very central location right in the heart of downtown Banff, there were a few niggles which you wouldn't expect when spending nearly £390 GBP (around $680 CAD) a night on this kind of hotel. The reception team were very helpful and greeted us warmly. The hotel benefits from parking which is underground, and can be difficut to find so make sure you book that in advance. The main reason we picked this hotel was that it included breakfast, something which is very rare in North American hotels I find. I can see why they do this, as it felt somewhat of a gimmick. The breakfast room, called The Nook, is basically a room with no windows in the underground carpark. It's also access via the underground car park so not terribly appealing. You also have to clear your own tables...like a some kind of school canteen style environment! The breakfast offering itself is very basic as others have commented. There was some pastries, one flavour of yogurt, some dried up orange slices, cucumber, tomato, breads, cereals and 2 hot items a day which didn't always belong together. Others have commented on the position of the two toasters in the room, which are tucked in a corner amongst everything else which is far from ideal and caused bottle necks most mornings. The bit we found most disappointing about our stay was the room and the housekeeping service. As we say, this not a cheap hotel by any means. Therefore, the bathroom could really have done with a full update and overhaul. It was very 70's in style, tired and dated. We also found the towels were worn and sometimes didn't look the cleanest. The rooms also do not have a fridge, this caused us a big issues trying to keep some medication we needed to be cool. We had to resort to ice buckets being changed constantly. The rooms have a kettle for making hot drinks, but no plug socket near by that's long enough to use without having the ketting left on the floor, not the best from a safety perspective. The wardrobe was basically a hanging rail by the door, that was it. There is a iron which was helpful. Most disappointing was the attention to detail by the house keepers. We found they turned up very late each day, and forgot to replace basics like coffee stirrers, which of course you only notice when it's too late! They do not make your bed.... when I'm paying this much for a hotel room, I'd kind of like my bed made as even budget brands do this! The amount of laminated signs around the hotel giving various instructions was also a little off putting and tacky... not needed. Overall, I would not return as I didn't think it was good value, and I would not recommend. Read less

Centrally located in Banff so very convenient for all the shops and restaurants. We had a spacious loft suite. A large accommodation space with the bed in a loft space above the sitting room. The stairs to the bed was quite steep and there was nowhere to place clothes by the bed. Apart from that the room was more than adequate. Breakfast was included in the room price. A rather basic continental style breakfast which was adequate for our needs. Would certainly recommend this hotel as being centrally located. Read less

1. Great staff incredibly friendly and very helpful 2. Great location 3. Poor breakfast selection served as buffet but the hot selection was awful for the three mornings we were there. 4. The toasters were placed in a corner which was really awkward for the guests, it really needs to be moved 5. Parking isn’t free and you need to book in advance otherwise everywhere is paid parking. 6. Most places are free from 8pm to 8am. 7. Loved the free cookies which were at reception freshly baked each day they were delicious Read less