Fairmont Jasper Park Lodge

This resort is incredible and matching the area of Jasper with its beautiful timber. The lake is gorgeous and there are beautiful walks to do around the area. Restaurant was nice. Only complaint is that I believe the bike and canoe hire should be included when you are paying that much to stay. Our air conditioner wasn’t working so they had a humidifier but they are very noisy. Read less

Hi, We just checked out of rooms 306 and 311. Will start by saying the location was fantastic and we had a great time hiking, bike riding, swimming in the lake, and exploring the town. Unfortunately, have to let you know that the accommodations and room service were extremely poor. I have stayed in many other fairmont, ritz, Hyatt, Four Seasons, and other resort properties and by far this was the worst we have experienced. To start, both of these rooms were in the middle of a construction zone. I understand improvements have to be made but straight away, rooms in this area should have been discounted. Then, we got into our room and all of the blinds were open and the room was 30 plus degrees celcius. It took us until about 1 AM the first night to get the room to a tolerable temperature to sleep. Related, the main "fan" in the room was very noisy and crackling (room 311) and kept my wife awake most of the three nights we were there. On the "fan" as well, not sure but think it was supposed to be a portable AC unit. All it did though was push air in from the outside (ie didn't cool it all). I was offered an additional fan when I first called but then when one didn't arrive, I called back later that first night and was told that you then didn't have any more. Why didn't someone call or why was it offered in the first place? Maybe we just missed it but we would not have thought in a million years that a fairmont wouldn't have AC in the rooms. To top it off, our friend staying with us has a medical condition and overheating is a serious issue for her. She and her husband had three sleepless nights. Moving on to the servicing of the room. The first night, everything was taken care of well. The second night though, all of our garbage and recycling was not taken. Can send you a picture of it if you like. Made us feel like we had an open garbage in the room and again really substandard service. Onto the pool. Great experience swimming and the balls etc that were available were nice. It was really frustrating though with food and drinks. We were told that we could only order from the outside food and drink camper that had a very limited selection. We could see that there was additional options inside the health club area but were as long as the camper was open they couldn't sell us anything. Our server was able to contact a manager and arrange for one beer that my friend wanted but then the beer arrived warm because the refrigeration was out in the cafe. There was also very little selection for food, especially for kids and when we left the pool to get some in the grand hall we were then told we had to go and get changed which was also a big inconvenience. Can understand the policy but if you have it then serve reasonable food options at the pool. Last note on the pool, have no idea why you have to go through the hotel to get into the pool. This is more of a minor issue and can understand why you don't want unregistered guests in the pool but then have an exit open and not locked with a bike lock and someone checking key cards. All in the pool just felt very quarantined. This was our first time in Jasper and we are here now because my mom recently moved to Grande Cache. We had our friends join us at your resort but have to say it was embarrassing to ask them to pay that much per night for a room and all of the other issues we had to deal with. We certainly plan to be back to Jasper again and would hope to stay at your resort but would not and would certainly not recommend under the conditions we experienced. We are appreciative of the $100 credit offered per night but given the total of almost $8,000 spent between both rooms, this was a tiny fraction of the overall spend. Of note here, the credit wasn't on the folio when I checked out and I had to again discuss it with the person at the front desk to get it added after I was assured it would be there. When I checked out, the person mentioned that all of this was happening because of a major investment being made in the property. Maybe some of that investment could be given back to the guests having to experience all of this and / or adding additional staff to ensure guests are taken care of? At a minimum, I hope you take this feedback to help improve the experience for future guests. Feel free to contact me to discuss. I really hate complaining about things and honestly was just looking for a great time to unplug and relax. Unfortunately it fell short of that expectation and we left exhausted, embarrassed and disappointed. Read less

Bit of a glorified trailer park. Lodges are in need of serious updating.. zero air conditioning. Asthmatic fans provide no respite from the heat and the screens on doors/windows letting in all manner of wildlife. Hugely disappointing. Service is somewhat hit and miss…. I’m still waiting for my ice……. Staff were polite (no point if they’re totally ineffectual) Some good services offered on site. Though quite expensive. 15 minutes out of Jasper town so you don’t really have any option but to be fleeced by the resort prices….. they have you by the short and curlys…… Read less

Outside of not having AC in the room (only heat provided) the stay was great. The staff was very friendly and apologetic about the lack of AC. Made for uncomfortable nights even with the windows open. The cross winds on the interior cabins were non existent. The surrounding property is excellent and along with with friendliness of the staff, it partially made up for the lack of AC in the room. Read less