Sheraton Centre Toronto

Toronto, Canada

Virgin rating

Standard 2 Queen Room
43 Down
Club Lounge
Standard King Room
Junior Suite
43 Down
Club Lougne
King Suite
Club Lounge
Club Lounge
King Suite
Dual Citizen
Fitness Centre
Nathan Phillips Square View
Lobby
Standard 2 Queen Room
43 Down
Club Lounge
Standard King Room
Junior Suite
43 Down
Club Lougne
King Suite
Club Lounge
Club Lounge
King Suite
Dual Citizen
Fitness Centre
Nathan Phillips Square View
Lobby

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. However you spend your day, 43 Down is an intimate bar in which you can relax at the end of the day and catch up with friends and family over some sharing plates or a handcrafted cocktail.

Amenities

  • Wheelchair access
  • Bar
  • Fitness Centre/Gym
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to City Centre

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with air-conditioning, flat-screen TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, and iron and ironing board. 

Standard Guest Rooms feature either 1 queen-size bed, 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.

Deluxe Guest Rooms offer city views, with 1 king-size bed, sleeping maximum 3 people.

Nathan Phillips View Rooms with either 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.

Junior Suites with a separate seating area, and either 1 king-size bed or 1 queen-size bed, sleeping maximum 3 people.

Suites are larger in size, featuring a separate seating area with sofa bed, and 1 king-size bed, sleeping maximum 3 people.

Club Lounge rooms and suites feature access to the 43rd floor Sheraton Lounge for 2 people per room, which offers additional benefits such as free WiFi, complimentary continental breakfast, and selected refreshments throughout the day. 

43 Down (intimate bar serving locally inspired light bites and handcrafted cocktails). Dual Citizen (offering a selection of all-day items as well as grab-and-go offerings). 

Indoor/Outdoor heated pool. 24-hour fitness centre. 

WiFi access*. 24-hour room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1329)
  • Very good (886)
  • Average (279)
  • Poor (92)
  • Terrible (91)
Image of the Tripadvisor rating Decent enough location but rooms very dated

Jul 13, 2024 EwenC77 Motherwell, United Kingdom

A good location for sightseeing. Lobby area is large and welcoming. Rooms are very dated and not as nice as we had expected. Limited facilities in room. Felt a bit 80s compared with other hotels in the city. Pool looked nice but was freezing. The entrance off University is advisable as the entrance from Queen St West was pretty sketchy and not… Read more
A good location for sightseeing. Lobby area is large and welcoming. Rooms are very dated and not as nice as we had expected. Limited facilities in room. Felt a bit 80s compared with other hotels in the city. Pool looked nice but was freezing. The entrance off University is advisable as the entrance from Queen St West was pretty sketchy and not what I’d expect from a Sheraton. An ok hotel but would look elsewhere in future. Read less
Image of the Tripadvisor rating Fantastic Except for the Rooms (which counts alot)

Jul 10, 2024 Petertom25 Bayside, New York

We stayed at the Sheraton as part of our family trip to Toronto. The location was great - smack in the middle of the city with many of the sites within a good walking distance. It's also smack in the middle of the city that can be quite filled with traffic making it a pain to get to the hotel by car. The public spaces for the hotel are terrific.… Read more
We stayed at the Sheraton as part of our family trip to Toronto. The location was great - smack in the middle of the city with many of the sites within a good walking distance. It's also smack in the middle of the city that can be quite filled with traffic making it a pain to get to the hotel by car. The public spaces for the hotel are terrific. That includes a spacious, lively lobby, a very large pool that's both indoors and outdoors and the best concierge lounge I've been to with amazing views and a ton of space. However, what really keeps the property down are the rooms. They are just too small and dated. For a family of 4 - it felt way too tight. The carpet looks to be 1-2 decades old, and there just wasn't much room outside of the beds and luggage. We had a high floor facing south, so at least it offered a good view. The pool area was really nice. It was adjacent to a spacious gym / workout area and near the locker rooms with saunas. There was a lot of space on the 4th floor for the pool with nice views of the Toronto skyline nearby while looking up. About 1/2 the pool is covered, and the pool was heated a little bit. There were plenty of chairs too. All the staff at the hotel were wonderful from the front desk, to the valets, the attendants by the pool, and the concierge lounge employees. If I was travelling for business, I would consider staying here again, but it's just too small for a family from our experience. Read less
Image of the Tripadvisor rating Perfect location

Jul 10, 2024 Pioneer803603 Acton, MA

What a perfect location! The best part was the underground tunnel to shops and Eaton Center Mall. The Toronto sign is right across the street. Very safe and close to all attractions. Quite expensive. Pool area was great. Staff is very helpful, especially the doormen who get cabs right away.
Image of the Tripadvisor rating A Stellar Service of ATEF, KAYANN & ANASTASIA

Jul 1, 2024 LitoOtil Niagara Falls, Canada

We are currently staying at the Sheraton Centre Downtown Toronto Canada from June 29th to July 3rd. This Hotel is always my favourite to stay because it is very close to everywhere. Clean facilities, very nice Dual Citizen Restaurant in the lobby. The reason why I’ve always choosing this Hotel is because of the Staff. They are all very helpful and… Read more
We are currently staying at the Sheraton Centre Downtown Toronto Canada from June 29th to July 3rd. This Hotel is always my favourite to stay because it is very close to everywhere. Clean facilities, very nice Dual Citizen Restaurant in the lobby. The reason why I’ve always choosing this Hotel is because of the Staff. They are all very helpful and professional with their guests. I would like to Highlight my stay with these three staff named ATEF, KAYANN and ANASTASIA. Due to my multiple reservations, when I did my first day checked out, ATEF was very helpful by storing our luggage. During my check out, I explain it to him that we would like to be assigned our room in the Highrise Floors where we can access the pool without going outside to take another elevator (we were from the 5th floor, Richmond Elevator). When I explain it to ATEF, he said that he will try what he can do and to check if there is available rooms in the Highrise. ATEP made our stay more special because of that and got the 41st Floor until I met ANASTASIA (Front Desk Agent). I would like to thank ANASTASIA because she assigned my room on the 41st Floor and where the pool is located at the same building (so no need to use another elevator to access pool and gym). ANASTASIA was very nice and delivered a Stellar service that the guests can get. She even noticed that my Birthday was the same day when I was re-checked-in back. She sent me a nice bottled of White Wine for my Birthday to make sure I felt so very special. Thank you, ANASTASIA! I’d like to thank KAYANN for her above and beyond approached to us. She noticed us wondering how to get inside the garden. She walked with us to the 2nd floor and showed su how to get in there. Thank you, KAYANN you are really nice person. I’ve been staying here million times but no one told us that we could go in the garden until you noticed us. Thank you, Sheraton Centre Toronto! Read less
Image of the Tripadvisor rating Nice conference hotel

Jun 30, 2024 Mauna2011 Dallas, Texas

Great hotel for a conference, located Downtown Toronto, comfortable and quiet rooms. Many gathering areas to meet friends and co-workers attending conference. Nicely decorated, friendly and helpful staff. Catering for conference meals was good.