Grand Palladium Jamaica Resort - Spa

Montego Bay, Jamaica

Virgin rating

Junior Suite Garden View
Junior Suite Garden View
Junior Suite Garden View
Pool
Sunset Cove Bar
Infinity Bar
Infinity Bar
Sumptuori
Suite Garden View
Suite Garden View
Suite Garden View
Suite Garden View
Xtra Time Bar
Mo'bay
Poseidon
Junior Suite Oceanfront View
Junior Suite Oceanfront View
Bhogali
Suite Oceanfront View
Suite Oceanfront View
Spa
Superior Junior Suite Private Pool Ocean View
Superior Junior Suite Private Pool Beachside
La Adelita
La Adelita
Baby & Mini Club
Kids pool
Infinity pool
Blue Lagoon
Pool
Spa
Gym
Junior Suite Garden View
Junior Suite Garden View
Junior Suite Garden View
Pool
Sunset Cove Bar
Infinity Bar
Infinity Bar
Sumptuori
Suite Garden View
Suite Garden View
Suite Garden View
Suite Garden View
Xtra Time Bar
Mo'bay
Poseidon
Junior Suite Oceanfront View
Junior Suite Oceanfront View
Bhogali
Suite Oceanfront View
Suite Oceanfront View
Spa
Superior Junior Suite Private Pool Ocean View
Superior Junior Suite Private Pool Beachside
La Adelita
La Adelita
Baby & Mini Club
Kids pool
Infinity pool
Blue Lagoon
Pool
Spa
Gym

The hotel

Located right on the beach in Lucea on Jamaica's Northwest coast, Grand Palladium Jamaica Resort & Spa promises comfort, fun, and plenty of choice. Whether it's taking a dip in the infinity pool (with a cocktail in-hand from the swim-up bar), taking part in the range of activities on offer, or enjoying access to 10 restaurants and 17 bars, the only problem you'll have is deciding what to treat yourself to first. The kids club and water play park are sure to be a hit with little ones, whilst adults can escape to the tranquil spa for an indulgent treatment, and a calm trip to the adults-only pool. Retreat to your airy suite before an evening of fun, with a range of spots to enjoy a drink, and nightly entertainment at the theatre.

Amenities

  • Tennis
  • Yoga
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Safety Deposit Box

Where is it

Beachfront hotel in Lucea, on Jamaica’s northwest coast. Transfer time from Sangster International Airport: approximately 40 minutes.

Hotel information

537 rooms, all with air conditioning, whirlpool bathtub, memory foam mattress, 55” flat-screen TV, electronic safe, iron and ironing board, tea and coffee-making facilities, bathroom amenities, hairdryer, reading area, desk, WiFi, full-length mirror, fan, and blackout curtains. All rooms are non-smoking.

Junior Suite Garden View rooms overlook the tropical surroundings, with a combined living area with sofa bed, furnished balcony, and either 1 king-size bed or 2 double beds sleeping maximum 3 adults and 1 child.


All-inclusive:

  • Breakfast and lunch in one of the buffet restaurants
  • Dinner at the buffet restaurants, or one of the 7 specialty restaurants (no reservation necessary, service dependent on availability)
  • Unlimited snacks 24-hours at the Beach Bar or Sports Bar
  • Unlimited local and international drinks served in the bars of the complex (also in the discotheque)
  • House wine with lunch and dinner
  • Free sports and animation included (subject to availability schedule)
  • Free towels and chairs at the beach and swimming pool
  • Free non-motorised water sports
  • Mini club
  • Minibar in all rooms with daily restocking

Suite Garden View rooms are large suites, with a separate living room with sofa bed, and views of the island’s tropical vegetation from the furnished terrace. There is a TV in both the living room and the bedroom, where there is 1 king-size bed. Sleeping maximum 3 adults and 1 child.

Junior Suite Oceanfront View rooms feature oceanfront views, a combined living area with sofa bed, and a furnished balcony or terrace. With either 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Suite Oceanfront View feature rooms feature oceanfront views, a separate living room with sofa bed, and a furnished balcony or terrace. There is a TV in both the living room and the bedroom, where there is 1 king-size bed. Sleeping maximum 3 adults or 2 adults and 2 children.

  • Book by 31 July 2024 to receive up to 15% off stays between 01 Sep – 31 Oct '24. Terms and conditions apply. Blackout Dates apply. Applies to certain room types. 

Mo'bay (casual self-service restaurant, all-day dining), Blue Lagoon (lunch), Sumptuori (Japanese cuisine, dinner), Bhogali (Indian Kitchen, dinner), Xaymaica (Jamaican Kitchen, dinner). Xaymaica Bar, Bhogali Bar, Kool Shady pool bar, Bill Jammin Beer Hut, The Blue Lagoon Swim Up Bar, Miss Lou cafe, Infinity Terrace & Bar.

In addition to enjoying all the benefits Grand Palladium Jamaica Resort & Spa has to offer, like 4 restaurants and 9 bars, guests have the opportunity to utilize all of the privileges available at their sister property, Grand Palladium Lady Hamilton Resort & Spa, conveniently located next door! With an additional 6 restaurants and 8 bars to choose from.

Activities and games in the main pools and at the beach. Kid’s entertainment during the day, with kids show and mini disco at night. Shows and games each night in the theatre.

4 swimming pools, including adult-only pools. Waiter service at the pool. Gym. Boutique. Kids club (baby club ages 1-3, mini club ages 4-12, teens club ages 13-18). Water sports including snorkelling, water polo, pedal boats and more. Diving*. Mini golf. Tennis courts. Beach volleyball. Basketball court. Various further games and activities (including Zumba and Yoga). Spa*.

24-hour room service*. Concierge service. Car rental service*. Laundry service*. Complimentary WiFi. Parking.

*Denotes local charge.

Dress code: in all a la carte restaurants, gentlemen are required to wear shirts or t-shirts with sleeves, and either long pants or formal bermudas.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8054)
  • Very good (3539)
  • Average (1816)
  • Poor (1238)
  • Terrible (1180)
Image of the Tripadvisor rating Great experience, 2nd visit!

Jul 14, 2024 Ella W

Great stay, second time we have visited and just as good as before. Spa services were incredible and Kwesi was the best entertainer ever! Hurricane Beryl stopped no one at the resort and the staff were incredibly helpful and informative throughout the whole thing.
Image of the Tripadvisor rating Ask for Ashanti and beechi

Jul 14, 2024 Curiosity56165730213

Beechi and Ashanti was so so funny lile exceptionally funny and very informative I loved the food the sun I very much enjoyed the entertainment and the night karaokes and shows I would definitely recommend this resort especially for entertainment
Image of the Tripadvisor rating Disappointing experience

Jul 14, 2024 Nardia C

We recently stayed at Grand Palladium Jamaica from June 28, 2024, to July 7, 2024, and unfortunately, our experience was far from what we expected. Our vacation was intended to be a joyful family trip, but it turned out to be quite the opposite due to several significant issues. Room and Facility Conditions: - Upon arrival, our request for… Read more
We recently stayed at Grand Palladium Jamaica from June 28, 2024, to July 7, 2024, and unfortunately, our experience was far from what we expected. Our vacation was intended to be a joyful family trip, but it turned out to be quite the opposite due to several significant issues. Room and Facility Conditions: - Upon arrival, our request for connected rooms (as we are a family of six, including two under 5, a 10-year-old, and a 14-year-old) was not honored. They initially blamed this on our booking through an agent, but we had called the hotel days prior to ensure our request and spoke with guest relations. Instead, we were given rooms around the corner from each other, which was highly inconvenient. My husband went back to request this be fixed, and they then gave us the connecting rooms. At check-in, we had asked for the connecting rooms again and were told they had none available. When we went back and told them the initial rooms were not acceptable, they told us we would have to pay an additional $600. We gladly paid with no hesitation for our family to be comfortable. When we switched rooms, we were beyond disappointed with their condition: - The rooms were dirty, with construction dust on the furniture and floors, and even broken glass in one of the rooms. Despite our complaints, no one was sent to rectify this until hours later. Even at 11 PM, our rooms were still dirty, prompting us to ask for a manager. - The phone in our room didn’t work throughout our stay, and the TV stopped working during the last two days. Additionally, one of our room’s door locks malfunctioned, taking two days to fix. - A foul smell, likely from a guest urinating in the stairwell of our building (Building 28), wasn’t addressed until the following evening. The quality of the bed sheets was poor, appearing very old and overused. Staff Attitude and Service: - Many of the staff members we encountered were rude and indifferent, showing little interest in ensuring guest satisfaction. - At the water sports area, staff were unhelpful, and I had to assist my toddlers with life vests and kayaks myself. - There was a persistent shortage of cups and towels at the pool bars and beachside, causing long waits for these basic amenities. The buffet food lacked variety and was often poorly restocked, with long waits for food and drinks. Management Response: - Despite our efforts to address these issues with management, particularly Mr. Devon Lindsay, the response was dismissive. Mr. Lindsay was rude and disrespectful. From my observation, black guests' complaints were dealt with differently compared to when white guests complained. Even after providing evidence through photos and videos, our concerns were not adequately addressed. - We only felt reassured after being approached by representatives of the travel club, but without their intervention, many of our issues would have likely remained unresolved. Overall, the experience was deeply disappointing, and we felt that the service and conditions at Grand Palladium Jamaica were not up to the standard we expected. I reached out to Grand Palladium to report all the above issues. They offered us a USD $600 refund, but they wanted me to sign a disclaimer to not share our negative experiences. As a multimillion-dollar company, they should have tried to rectify our issues when we were there, not after several emails. We urge Grand Palladium to improve its staff training, facility maintenance, and guest services to prevent future guests from facing similar issues. Until significant improvements are made, we would not recommend this resort to others. This was our experience. Read less
Image of the Tripadvisor rating Great

Jul 13, 2024 Seaside02094548167

Dermonique McIntosh she’s beautiful and she’s really fun I enjoy my stay here at this grand palladium I love the sport bar I love the main pool the jerk chicken was the best I would eat it back over and over again I love how every night there a main show to keep us active but I love it
Image of the Tripadvisor rating Kids Club

Jul 13, 2024 Nicolas D

I wanted to take a moment to express my heartfelt gratitude to Kia, Tashae, Shakira kenicia,shaquana and Clevia for incredible daycare services.It truly made a difference and has been greatly appreciated. One of my son’s needed special attention and they provided him with so much love and support. My wife and I felt at ease every time we dropped… Read more
I wanted to take a moment to express my heartfelt gratitude to Kia, Tashae, Shakira kenicia,shaquana and Clevia for incredible daycare services.It truly made a difference and has been greatly appreciated. One of my son’s needed special attention and they provided him with so much love and support. My wife and I felt at ease every time we dropped them off. The team were amazing! Read less