A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.
Amenities
Tennis
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board.
Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.
Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.
Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.
Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.
Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.
Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.
Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).
Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.
2-tiered swimming pool and 1 hot tub. Cabanas*. Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.
Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.
* Denotes local charge.
Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.
Based on 7831 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5384)
Very good (1367)
Average (583)
Poor (257)
Terrible (241)
Value for dollar - not worth it
Nov 21, 2024Amanda S
Not enough kiosks to manage checkin so expect to line up and wait, especially if you are on a motorcoach transfer.
Not enough bell staff to manage luggage and transfers on the resort
The food quality is average at best.
The resort is very tired and needs to be updated
The sports equipment needs replacing
The spa costs are overpriced
The best…
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Not enough kiosks to manage checkin so expect to line up and wait, especially if you are on a motorcoach transfer.
Not enough bell staff to manage luggage and transfers on the resort
The food quality is average at best.
The resort is very tired and needs to be updated
The sports equipment needs replacing
The spa costs are overpriced
The best part is that the staff are friendly and helpful
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Constant Noise and Disappointing Food don’t live up to Hyatt expectations
Nov 20, 2024Peter NToronto, Canada
Pros:
- Gym was excellent
- Front of house staff were terrific
Cons:
- inescapable noise. DJs blast music from 11am until 5pm, then again from 10pm until midnight. Whether you’re at the pool, the beach, or even in your room there’s no break from it. The worst moments are went resort staff play amateur emcee and shout over the music through a…
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Pros:
- Gym was excellent
- Front of house staff were terrific
Cons:
- inescapable noise. DJs blast music from 11am until 5pm, then again from 10pm until midnight. Whether you’re at the pool, the beach, or even in your room there’s no break from it. The worst moments are went resort staff play amateur emcee and shout over the music through a strained PA system
- Food was mediocre, the beachside Jamaican restaurants were good, but all the themed a la carte options were disappointing.
- Cleanliness was questionable. My room was worn but acceptable, but I received a wine glass with lipstick one evening
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So disappointed
Nov 19, 2024Explorer02126714112
The worst all inclusive I have ever been to. Very disappointed in many ways. Only a handful of friendly attentive employees....most stood waiting for tips. The food...I don't even know what to say about that and how awful it was. The choices at the buffet were slim and repetitive. The only meal I enjoyed was at the Italian restaurant. I will never…
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The worst all inclusive I have ever been to. Very disappointed in many ways. Only a handful of friendly attentive employees....most stood waiting for tips. The food...I don't even know what to say about that and how awful it was. The choices at the buffet were slim and repetitive. The only meal I enjoyed was at the Italian restaurant. I will never return and I would recommend to anyone thinking of going there not to.
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Does not feel like an adult only hotel
Nov 18, 2024Karin HMontreal, Canada
We stayed at hotel Zilara from January 17th to January 24th, 2024 and really enjoyed our stay. It is very clean and the food excellent. The staff was wonderful.
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However, we reserved  an adults only option at the all-inclusive resort, and frustratingly, the  concept is not well implemented at the Zilara. We thought we were going to get a…
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We stayed at hotel Zilara from January 17th to January 24th, 2024 and really enjoyed our stay. It is very clean and the food excellent. The staff was wonderful.
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However, we reserved  an adults only option at the all-inclusive resort, and frustratingly, the  concept is not well implemented at the Zilara. We thought we were going to get a better room, have adult only restaurants, bars, pools and a beach area that was off limits to the Ziva side which has young kids.  You would think that guests who do not pay for adult-only features are not able to utilize those facilities of the resort. However, we found ourselves competing with the adults of the family section when looking for pool-side chairs - and had to choose the Ziva side at times because all the chairs were claimed on the Zilara side. Also, the beach on the adult side is much smaller and more rocky than the family side. Restaurants and entertainment are almost all on the Ziva side. They do try to partition some restaurants so that Zilara and Ziva sides are not in the same room, but it is the Ziva side that gets the live music, for example. And the buffet restaurant makes no attempt to provide an adult side only option. Our room faced the Ziva pool area which caters to families, adding to the sense that our investment in an adult-only option was paying into a sham. Â
Sadly, although the room was nice (despite the view) the bed frame was dangerous and  I scraped my shin rather badly when walking around the bed. (The sharp metal frame, covered by sheets, protruded beyond the bed.)
This resort is not advertised correctly. We stayed at the adult only portion, but we had to get most of our meals and main stage entertainment on the Ziva side with children that we had hoped not to be around. Why did we pay more for Zilara when the experience of our stay would have been exactly the same had we booked a Ziva room?
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Good all inclusive issues with the base rooms.
Nov 18, 2024BrucejosephliveBarrie, Canada
Great all inclusive get an upgraded room the average room I stayed in had plumbing issues. Floors were wet every day. Food was okay some specialty was excellent service was fantastic. Gym was top notch and impressive. Other than my sleeping quarters Id say it was enjoyable the business centre was also excellent great for the indented purpose. If…
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Great all inclusive get an upgraded room the average room I stayed in had plumbing issues. Floors were wet every day. Food was okay some specialty was excellent service was fantastic. Gym was top notch and impressive. Other than my sleeping quarters Id say it was enjoyable the business centre was also excellent great for the indented purpose. If it was a romantic vacation Id have been quite disappointed in the room though.
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Value for dollar - not worth it
