JOIA Rose Hall by Iberostar

Montego Bay, Jamaica

Virgin rating

Standard Suite
Standard Suite
Star Prestige Beach Club
Es Palau Gourmet Restaurant
La Toscana Italian Restaurant
Port Maria Buffet and Jamaican Restaurant
Kiniro Teppanyaki
Cornwall Buffet
Aqua Lobby Bar
Cornwall Buffet
Spa
Spa
Lobby
Star Prestige Lounge
Standard Suite
Standard Suite
Star Prestige Beach Club
Es Palau Gourmet Restaurant
La Toscana Italian Restaurant
Port Maria Buffet and Jamaican Restaurant
Kiniro Teppanyaki
Cornwall Buffet
Aqua Lobby Bar
Cornwall Buffet
Spa
Spa
Lobby
Star Prestige Lounge

The hotel

JOIA Rose Hall by Iberostar epitomises a delightful experience. This adults only hotel, right on the beachfront, will allow you to relax without having to lift a finger. Don’t forget to stay hydrated and visit the four bars the hotel has on offer, including a swim up bar, so you don’t even need to leave the pool. But, if you did want to venture out, you could go golfing at luxury golf course Cinnamon Hill or get up close and personal with the local sea life by visiting the hotel’s diving centre. Get to know the two sister hotels, Iberostar Selection Rose Hall Suites and Iberostar Rose Hall Beach, as you have full access to their facilities and restaurants. Meaning you are free to indulge in a further ten other eateries across the complex, and numerous bars.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room
  • Internet Access
  • Night Club
  • Restaurant
  • Spa

Where is it

Located on the beachfront, near to Montego Bay. Transfer time from Sangster International Airport: 20 minutes.

Hotel information

295 suites. All rooms have air-conditioning, TV, WiFi, mini-bar, safe, iron and ironing board, hairdryer, tea/coffee-making facilities, bathrobe and slippers, a terrace and a whirlpool bath. Standard Suites have a garden view with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

All Inclusive of: buffet breakfast, lunch and dinner and unlimited à la carte dinners. Snack bar between lunch and dinner, 24-hour room service menu and breakfast menu in the room. Bar and nightclub service with domestic and international beverages and a mini-bar that’s restocked daily. Workshops, daily sport and entertainment programme with live evening shows and music concerts every day. 24-hour butler service*. An hour per day of non-motorised aquatic activities (Hobie Cat, kayaking, snorkelling, windsurfing). Free access to the spa hydrotherapy area. Beach towels. Access to the facilities and restaurants at Iberostar Selection Rose Hall Suites and Iberostar Waves Rose Hall Beach.

*Available only if staying in a Swim-out Suite, Oceanfront Suite or Penthouse Suite.

Superior Suites have preferred location close to the beach and pool, with garden views and 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Ocean View Suites with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Swim Out Suites have direct access to a semi-private pool, and also includes features such as in-room check-in, pillow menu, and turndown service, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults. As an added bonus these suites include butler service.

Oceanfront Suites are located on the beachfront, and also includes features such as in-room check-in, pillow menu, bathrobe and slippers, welcome amenities, and turndown service, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults. As an added bonus these suites include butler service.

Presidential Suites are located on the beachfront with ocean views and a whirlpool on the terrace, as well as other additional services. Features a living room and kitchenette, and 1 king-size bed, sleeping maximum 2 adults. As an added bonus these suites include butler service.

  • Book by 31 December 2024 to receive up to $600 resort credit for 3+ nights or $800 resort credit for 6+ nights. Available with stays between 27 Mar – 31 Dec '24. Terms and conditions apply. Blackout Dates apply. Applies to certain room types.

6 restaurants (5 specialty restaurants: Japanese, Gourmet, Surf & Turf, Jamaican and Italian and 1 buffet) plus 4 bars. Plus access to other eateries and numerous bars at Iberostar Selection Rose Hall Suites and Iberostar Waves Rose Hall Beach.

Daily entertainment programmes and nightly shows. Disco and lounge with live music. Fiction Nightclub.

4 pools including an infinity pool. Spa*. Fitness centre. Tennis court, football and basketball, beach volleyball. Non-motorised water sports. 18-hole, championship golf courses nearby*. Diving centre*. Games room*. 

Complimentary WiFi is available in all public areas and rooms. 24-hour room service. Butler* and concierge services. Pool concierge, sun loungers, parasols and towels available. Access to nearby Iberostar resorts. Convenience store.

*Available only if staying in a Swim-out Suite, Oceanfront Suite or Penthouse Suite.

* Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7508)
  • Very good (1491)
  • Average (478)
  • Poor (196)
  • Terrible (146)
Image of the Tripadvisor rating A swim-out suite with butler experience

Nov 26, 2024 Bianca R

We booked a swim-out suite that ended up being a private pool for the majority of our stay. The room was good but the service was really what made all the difference. Christopher, Alain, and Glenn all worked so hard to make our stay feel so special.
Image of the Tripadvisor rating An incredible butler experience

Nov 26, 2024 EDGAR P

Christopher was our butler and he made our stay unforgettable! From helping us book trips and setting up bubble baths to getting me late night milk and cookies, he was ready and excited to respond to any request. If you're fortunate enough to get him assigned to your room, you're in for a treat!
Image of the Tripadvisor rating Above All -- the staff is freaking AWESOME!!!

Nov 26, 2024 sampledoc Cadiz, KY

We've been going to Iberostar Grands for about 20 years, and have actually become Double Black Diamond Members. That additional credential has been quite nice to have. This was a good trip -- 100% because the staff. Management pretty well screwed up. The first thing was when we were informed that there were no longer reservations anywhere… Read more
We've been going to Iberostar Grands for about 20 years, and have actually become Double Black Diamond Members. That additional credential has been quite nice to have. This was a good trip -- 100% because the staff. Management pretty well screwed up. The first thing was when we were informed that there were no longer reservations anywhere except the Japanese hibachi place. Every night was an ordeal to get to eat where we wanted -- but thankfully, Ambassador Cedric, Ambassador Rushane, and Butlers Berris and Jamie we able to get us in. TO THE TOP MANAGEMENT -- The decision to eliminate reservations was among one of the dumbest mistakes I have ever seen in operations. It threw the place into chaos, which was only handled due to the please I mentioned above. The Ladies in the The Club Room were incredible and very helpful...Brianna, Shannon, Troy-Ann, and Genet are awesome. On the last day of our vacation, we go down to the beach and found that most of the staff was on strike. The Club Bar was closed, because there was no-one to run it. Except Brittany, who was left there to work the entire setup and service of all club guests until my wife complained to The Club Office and to Cedric. She had two people to help after they stepped in. On that last night, the only restaurant open was the Buffet. Every single guest in the resort had to eat in there. You can only imagine the cluster-$%^& that was. However the staff, once again, pooled together and pulled it off. Kacyan in the bar was incredible, and Karen and Shannet in the Buffet were phenomenal. TO THE TOP MANAGEMENT -- the local staff are the main reason we go to your resort -- it is there service that keep us coming back. People like those mentioned above, as well as The Club Beach-Folks like Donovan, Moesha and Renee. I don't know your margins or cost ratios, but if you don't take of these people, we are two patrons who will wander off. Read less
Image of the Tripadvisor rating Joia Rose Hall Butlers

Nov 24, 2024 Clif W

Christopher and Alain were superb Butlers. This was my first time booking the butler service and will not be the last. They were both pleasant and attentive. They went above and beyond the expected service. If you vist here, pray to get them as your butlers. Salute and Respect to them both.
Image of the Tripadvisor rating Pros and cons

Nov 23, 2024 Christine S Reading

3rd trip to Rose Hall Iberostar. The hotel is starting to show its age but we notice efforts to upgrade and improve. Unfortunately a strike occurred on our day 1 which negatively affected our experience day 1 and 2. Cedric Reid to the rescue and our meal times were scheduled without concern. All staff members are friendly and helpful; special… Read more
3rd trip to Rose Hall Iberostar. The hotel is starting to show its age but we notice efforts to upgrade and improve. Unfortunately a strike occurred on our day 1 which negatively affected our experience day 1 and 2. Cedric Reid to the rescue and our meal times were scheduled without concern. All staff members are friendly and helpful; special shoutouts to our team of butlers, Gary, Ralston, Kadeen, Rohan - continuity and communication of service was somewhat lacking among the butlers but we were mostly pleased with their efforts. Our wedding anniversary was missed but they all tried to make it up the following day. Food service was great in all the restaurants; food quality was inconsistent. Sharon in housekeeping went above and beyond to make sure we were comfortable and clean. Very friendly human!! Can’t forget the gal at the cat sanctuary - very dedicated and welcoming to all. Spa services were great especially Samantha, the outdoor/beach massage therapist. But above all, Cedric was the key to a successful stay. Read less