Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Cancun

Virgin rating

Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto
Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (15563)
  • Very good (2982)
  • Average (1586)
  • Poor (910)
  • Terrible (1190)
Image of the Tripadvisor rating Nice trip

Nov 20, 2024 SLFGoo Central NJ

My husband and I visited the Hard Rock Riviera Maya and last week. This was our second trip, we had been to the resort 7 years ago. We had been traveling to UNICO and Hard Rock Punta Cana but, wanted to go back and visit this resort again. We stayed on the Heaven side (adults only). We had an "upgrade" and had a swim out room in building 1. … Read more
My husband and I visited the Hard Rock Riviera Maya and last week. This was our second trip, we had been to the resort 7 years ago. We had been traveling to UNICO and Hard Rock Punta Cana but, wanted to go back and visit this resort again. We stayed on the Heaven side (adults only). We had an "upgrade" and had a swim out room in building 1. We were lucky that it was fairly private as it faced the "jungle" and there was vegetation in front of the pool. We arrived on Saturday and tried the pool on Sunday. It was nice. However, by Tuesday the pool had not been cleaned and it was rather dirty by that time. Last time we used the pool. We also had a lot of rain while we were there and our corridor was constantly flooding, puddles in front of our room. They did their best to try and keep up with it but, there were still a lot of water. As legendary members, we used the members pool most of the time and that was quiet. Gina at the members pool took great care of us and the bartenders, Osvaldo and I think Armando were also very good. If you are adults and looking for some more fun, then the Eden pool is for you. We spent one day there and Jorge was great at getting drinks and taking care of us. The best service at the restaurants was The Faro Market, for adults only. It is a buffet but, the food was very good. We ate there every breakfast and most lunches. We had different crews several time but, they were all very good. Gabby, Elizabeth and I believe the young man with the glasses' name was Marco. They were so attentive as were the check in ladies. The food was very good. The Mexican street tacos, were my favorite. The wait in the morning for fresh omelets or eggs was minimal and very tasty. We went to lunch twice at La Isla and the service was not nearly as good and we found the food was not either. The service and food we had for dinner was not up to par. We did eat in both adults only restaurants, UMO and WAI. These were the only restaurants were the service was excellent as was the food. We ate at Le Petit and Toro twice. Though, the food was good at Le Petit, we had one night of so so service. We knew we had a new waiter on our first night there and he was trying but.... The next time we had dinner there, he was back to setting up tables. Again our first night at Toro, the service was good but, the steaks were not. The second night we went, we again had a trainee but, the experience was horrible. I will not say his name but, we had a very bad experience. Also want to add that you can only get reservations if you are a Chairman or Hall of Fame member so, expect to wait for a table. Best part of the trip was our butlers! Samantha and Naef, butlers #10. Can't say enough good things about how wonderful they were. From getting us great seats at the pool out of the sun, dinner reservations and all the other wonderful things they did for us! I don't think we will visit this resort again. The Blue Lobby that used to be adults only now allows children and that is not what we are looking for on vacation. We enjoyed listening to the bands etc but, with kids running around, it just wasn't for us. Read less
Image of the Tripadvisor rating Amazing Work!

Nov 20, 2024 Shaunte C Long Beach, California

I got married on 10/20/24 and JJ Studio was my photographer. I had the pleasure of working with Jose and he did an amazing job! I would for sure recommend them to family and friends if they decide to do a destination wedding. I was very pleased with my photos when I received them
Image of the Tripadvisor rating Best family vacation

Nov 19, 2024 Miki W

The Hard Rock was truly amazing. Staff were top notch! Pools were clean and fun. We never had to leave for a good time there was so much to do! Kids activities were such a great time for them. We did family photos. Mauricio and Erika were the best!
Image of the Tripadvisor rating Level of service can't be beat!

Nov 19, 2024 Cosmopolitan740939

Once again, our visit to Hard Rock Riviera Maya EXCEEDED our expectations. The level of service provided by the staff is like no other resort and is what has kept us coming back. We have been to this resort many times over the past few years. This time we came with 2 other couples to celebrate my cousin's 50th birthday. Each restaurant helped us… Read more
Once again, our visit to Hard Rock Riviera Maya EXCEEDED our expectations. The level of service provided by the staff is like no other resort and is what has kept us coming back. We have been to this resort many times over the past few years. This time we came with 2 other couples to celebrate my cousin's 50th birthday. Each restaurant helped us celebrate with a dessert/candle/singing etc. We stayed in Building 1 on the Heaven side (roof top terrace) and our butlers Daniel/Gabriel were always easy to reach to answer our questions and to take care of our dinner reservations with our friends for the week. They went above and beyond to be sure we were looked after. If you get a chance to use their services, you won't regret it! Simply having all our dinner reservations in place gave us peace of mind. A huge thank you also goes to Roberto and Viky at the Eden Pool. Every day they ensured we had a buckets of water and Corona's. We were able to order food via the QR code they provided us as well. Thank you so much to these 2 incredible staff members! They work so hard and it doesn't go unnoticed. Also at the Eden Pool, we wanted to thank the pool bar staff too. They worked very hard all day long to keep everyone hydrated! We also want to mention Francisco who was our server for breakfast on the patio outside at Faro one morning. He has an incredible personality and was very fun to interact with. A good sense of humour! We ate breakfast at Ciao on 2 occasions and our server was Erika both times. What a pleasure she was. Very sweet and helpful. She remembered us after a few days in between our first and second breakfast. She even recalled what beverage I had previously and asked me if she could bring it. Also our table chef at Zen was so fun. HIs name is Hugo and he made our dining experience enjoyable with this skills! Food was very good! As for the resort, it is still beautiful. But note that renovations and upgrades are in progress. They have had a large amount of rain over the past few months and are busy repairing damages caused by that. Don't be afraid to ask for a room change if you feel you need it. I think the rooms likely all need a little touchup here and there. But overall, we had consistent housekeeping and fridge restocking. As for the food, what can I possibly say. We were a group of 3 couples and all our dining experiences were amazing. Wai (Thai), Ciao (Italian), Toro (Steak) and Petit Couchon (French) and Zen (Japanese). As a special dining experience, we also had dinner at Taste of the Senses, a 90 minute meal with multiple courses from around the world all served with mixology cocktails. The walls/table are all virtual reality which made it very surreal. One minute we are all on a plane flying to the UK, the next in Italy etc. The cost is $150 pp but if you are looking for something unique then do it! A team of about 5 servers plus a main MC will keep you entertained. Read less
Image of the Tripadvisor rating Just a quiet week with friends….LOL!!

Nov 19, 2024 1beachgirl1964 United States

I just spent a week at this resort on a girls trip with 21 girls! No drama all the fun! Never a dull moment, and never really wanted for anything because staff stayed on top of our needs before we needed anything! It was a week of fun in the sun and lots of laughs shared! Our butlers were Samantha and Naef and they were fabulous! So attentive… Read more
I just spent a week at this resort on a girls trip with 21 girls! No drama all the fun! Never a dull moment, and never really wanted for anything because staff stayed on top of our needs before we needed anything! It was a week of fun in the sun and lots of laughs shared! Our butlers were Samantha and Naef and they were fabulous! So attentive and friendly. They didn’t miss a beat with our group. The culinary staff throughout the rest were so accommodating to us. I wish I wrote down all the names of our chefs, but I would love to shoutout a few including Chef Cesar who did a private dinner for us one night in Faro and Chef May at the pool. Every night we walked into a restaurant as a large group, but they were prepared for us and they made sure we got what we wanted (and they threw in several surprises along the way. While our group let our presence be known, we had the best pair of waiters at the pool every day. Alex and Alejandro were awesome!! They knew everyone’s names and drinks quickly and kept up with us, while also pushing water to keep everyone hydrated. DJ Warrior added to our fun with great playlists and a fun pool party one day! Elias and Victor - thank you each for all you did to make this week one to remember. Your staff went above and beyond for us. Perfect resort for a fun week! Read less