The Fives Oceanfront

Cancun, Mexico

Virgin rating

Junior Suite
Junior Suite
One Bedroom Suite
One Bedroom Suite
One Bedroom Suite
RoMarley Beach House
RoMarley Beach House
RoMarley Beach House
K'iin
K'iin
Lobby
One Bedroom Suite
One Bedroom Penthouse Suite
Lobby
Junior Suite
Junior Suite
One Bedroom Suite
One Bedroom Suite
One Bedroom Suite
RoMarley Beach House
RoMarley Beach House
RoMarley Beach House
K'iin
K'iin
Lobby
One Bedroom Suite
One Bedroom Penthouse Suite
Lobby

The hotel

Claiming a beachfront spot in front of Puerto Morelos Reef National Park, The Fives Oceanfront sits proudly on Caribbean sands, just a few minutes from Playa del Carmen. And here it’s all about laid back sunshine. You can rest and recharge whilst soaking up the rays at the heavenly rooftop infinity pool. Or if you are looking for chilled beach vibes head to RoMarley, the private beach house for a Sunday brunch washed down with plenty of Mexican mixology. Downtown Playa del Carmen is only a 20-minute drive away, just in case you fancy stretching those legs and exploring the local buzz of Fifth Avenue – a popular hotspot for shoppers and those looking for vibrant night life.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in the town of Puerto Morelos, just 20 minutes from downtown Playa del Carmen. Transfer time from airport: 15 minutes.

Hotel information

93 suites. All with furnished balcony or terrace, equipped kitchens, floor to ceiling windows, smart TV, WiFi, bathrobes, bathroom amenities and mini-bar (stocked with 4 soft drinks, 2 beers and 2 bottles of water). 

Junior Suites have a balcony, 1 king-size bed and a living area with sofa bed, sleeping maximum 2 adults.

All Inclusive option: includes onsite food and beverages (some restrictions may apply).

Modern 1 Bedroom Residences, with partial or full ocean views, enjoy a separate living room with sofa bed, and a full kitchen, as well as 1 king-size bed, sleeping maximum 2 adults.

2 Bedroom Resort Residences feature a master bedroom, living room with sofa bed and a second bedroom with 2 queen-size beds, and a full-size kitchen.

The Epic Collection

Fancy upgrading? Epic rooms offer added extras and exclusive benefits to make your stay more enjoyable. Rooms are in better locations of the resort and include the following:

- Private check in

- Welcome amenity

- Complimentary laundry service

- Guaranteed same-day restaurant reservations

- Reserved seating at the beach and pool areas

- Special turndown service

- Premium bath amenities

- Pillow menu

- Personalised in-room aromatherapy

- Complimentary in-room breakfast (upon request)

(available in Epic Junior Suite, Epic 1 Bedroom Swim-Up Residence, Epic 1 Bedroom Penthouse Residence, Epic 2 Bedroom Resort Residence, Epic 3 Bedroom Penthouse Residence).

Al Mare (Italian dishes, dinner). RoMarley Beach House (exclusive beach club). K'iin (rooftop restaurant serving Omakase Mexican-style cuisine). RoMarley Pool Bar. Manlay Lobby bar. Marley Coffee Corner.

Rooftop infinity pool and a main pool by the beach. Spa*. 24-hour fitness centre. Yoga classes. Bicycle rental.

Complimentary WiFi access. 24-hour room service*. Concierge. 

* Denotes local charge. 

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (446)
  • Very good (73)
  • Average (39)
  • Poor (24)
  • Terrible (44)
Image of the Tripadvisor rating Plan to sit and wait

Jul 14, 2024 Driyyahl

This resort has potential but falls flat in the most epic fashion. The check-in and checkout process is unique because there is no dedicated desk. You have a seat in the lobby and wait for someone to assist you. Sitting and waiting is actually the running theme of this resort. The rooms are nice and equipped with a small kitchen however there was… Read more
This resort has potential but falls flat in the most epic fashion. The check-in and checkout process is unique because there is no dedicated desk. You have a seat in the lobby and wait for someone to assist you. Sitting and waiting is actually the running theme of this resort. The rooms are nice and equipped with a small kitchen however there was no utensils or kitchen equipment. Nothing. Not even a fork. So the kitchen is useless. There are three restaurants on the property and all are average at best. Some of the menus online do not match the menus given onsite (i.e. no one on staff even knew there was a published sushi menu online). It takes forever for your order to be taken and even longer to receive your food. And 10/10 something is missing or not prepared properly. The lobby bar is rarely staffed and The bar tender is not familiar with the bar menu posted online. The resort is obviously short staffed and everyone seems to be new. They provide the best service given the circumstances but it leaves a lot to be desired. I can't imagine that the few staff employed here will be here long because of the chaos and lack of structure. The icing on the cake for my wife and I was the checkout process. We previously paid for airport transfers (booked through the resort) and made our way to the lobby on time to checkout. We were told we had outstanding charges (for beverages) despite booking an all inclusive package and drinking the bottom shelf watered down drinks the entire time. In the 20 minutes it took to resolve an issue that was no fault of ours, the transportation left despite my wife speaking to the driver and informing him that we were attempting to checkout. The resort offered us nothing. No assistance, no number to call, no apology, only the suggestion that we should call a taxi. It really put the icing on an already "make the best of it" situation. I wouldn't recommend this resort to anyone and it will take a serious overhaul to restore it to it's former glory that those in previous reviews have spoken of. Read less
Image of the Tripadvisor rating Beautiful hotel with the BEST staff

Jul 11, 2024 Evie A

The hotel was just all in all absolutely amazing. A beautiful space in an amazing location with even more amazing staff. Everyone was so kind and attentive and I could not fault them at all. From the room service and room cleaning to the excursion rep and restaurant staff. A special mention to Moises, Ansel and Jesus who we had the most contact… Read more
The hotel was just all in all absolutely amazing. A beautiful space in an amazing location with even more amazing staff. Everyone was so kind and attentive and I could not fault them at all. From the room service and room cleaning to the excursion rep and restaurant staff. A special mention to Moises, Ansel and Jesus who we had the most contact with who were just unmatched. So friendly and helpful with food and drink recommendations and booking of taxis. I would return time and time again because everything was just perfect snd we felt like royalty. We were also incredibly lucky with the weather while we were there which made it a million times more memorable. The pure vibes of the RoMarley cafe and the perfect mango mezcalita cocktails i would recommend this to everyone as a must stay location. A beautiful room very clean with a balcony facing where the sun set was perfect. Even when faced with deciding to go on an excursion on morning of the day and all trips being fully booked the excursion rep Yael went above and beyond to still get us to isla mujeres by ferry. Read less
Image of the Tripadvisor rating Loved this little resort!

Jun 24, 2024 Nomad43290983764

Love the chill vibe of this resort. The best features so far are the staff - Christian and Jesus at the beach are amazing and will pamper you from the moment you set foot on the sand! Yael is your go-to guy for activities and knows all the best snorkel spots! These three gentleman have made our trip so memorable and fun; very kind and attentive.… Read more
Love the chill vibe of this resort. The best features so far are the staff - Christian and Jesus at the beach are amazing and will pamper you from the moment you set foot on the sand! Yael is your go-to guy for activities and knows all the best snorkel spots! These three gentleman have made our trip so memorable and fun; very kind and attentive. Cocktails are wonderful even on the beach. The beach is clean and beautiful, the food is delicious, and the little town of Puerto Morelos is safe and adorable. We’ll be back! Read less
Image of the Tripadvisor rating Wonderful Stay at The Fives Oceanfront

Jun 17, 2024 jennifer d Waco, Texas

My friends and I had a wonderful stay at The Fives Oceanfront! The food was great, the property was beautiful and clean, and the staff was helpful. Ansel was gracious and welcoming. The Spa was awesome. Lili there was amazing. William was the ultimate activities director. Super fun and personable. Fernando and the guys up at the rooftop restaurant… Read more
My friends and I had a wonderful stay at The Fives Oceanfront! The food was great, the property was beautiful and clean, and the staff was helpful. Ansel was gracious and welcoming. The Spa was awesome. Lili there was amazing. William was the ultimate activities director. Super fun and personable. Fernando and the guys up at the rooftop restaurant and bar were so nice and quick to serve us. Silverdo (spelling?) and others at the Italian restaurant there went out of their way to fill our requests. Betty did a terrific job cleaning our suite. Our personal rooftop infinity pool was incredible! Overall, we had a fabulous time! Read less
Image of the Tripadvisor rating First time to The Fives and Puerto Morelos

Jun 13, 2024 travel55Seattle Saint Louis, Missouri

This small hotel offers excellent service from all customer facing employees. Our comfortable king room (suite) was on the third floor facing north. The space was comfortable, clean and AC was quiet and worked perfectly. Balconies are large with cushioned loungers and other chairs. We enjoyed breakfast most mornings at the K’IIN rooftop space.… Read more
This small hotel offers excellent service from all customer facing employees. Our comfortable king room (suite) was on the third floor facing north. The space was comfortable, clean and AC was quiet and worked perfectly. Balconies are large with cushioned loungers and other chairs. We enjoyed breakfast most mornings at the K’IIN rooftop space. Menu is fresh, simple offerings. Martin, Manuel and Fernando provided excellent service. What a great space! Most dinners were at Al Mare which serves some seafood dishes and Italian cuisine. The salad options were the best we’ve had anywhere in MX. Special thanks to Diana, Silverio and chef Alexander for a very special last night dinner. Romarly serves mainly Jamaican cuisine for dinner. The breakfast menu is simple with lots of egg options. This restaurant does not serve any pork products. Special thanks to Miss Maday at the Marley Coffee Bar for graciously learning to make iced chai tea lattes for me several times! We had the “special” spa offer. It was lovely and call outs to Marlet, Lili and William for outstanding service. Treat yourself……you are worth it! You can’t beat the rooftop pool! Oh, the bar is open even if no food is served there. The Fives do offer some rotating daily activities; check the board in the lobby. The staff will talk to you about their “membership” program. As with most sales talks; be smart and careful. Read less