Bay Gardens Hotel

Getting Around

Guests receive complimentary shuttle to Bay Gardens Vacation Club, located at Bay Gardens Beach Resort (5 minute drive) with use of the beach and sunlounges, unlimited complimentary access to Splash Island Water Park and unlimited complimentary non-motorised watersports.

Dining

Spices Restaurant, Cinnamon Bar.

Entertainment

Weekly manager's cocktail and Caribbean buffet night with live musical entertainment. Saturday night poolside barbecue.

Fun and Games

3 freshwater swimming pools. The following activities are available at the sister property Bay Gardens Beach Resort & Spa: water sports*, access to Splash Island Water Park and complimentary non-motorised water sports, and kids' games room.

Handy Stuff

Babysitting* (on request). Gift shop. Internet Café, complimentary WiFi in all rooms and public areas. Amenities at the sister property can be used (except the pool) and include dive shop, fitness centre, spa*.

Resort Fees

This resort has a fee of $10 per room, per night. There is also an additional Tourism Accommodation Fee of $6 per person, per night (payable locally, subject to change). Children aged 12-17 will be charged US $3 per person, per night. No fee for under 12s.

Accessibility

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

* Denotes local charge.

Please note: guests receive unlimited complimentary passes to Splash Island Water Park and unlimited complimentary non-motorised watersports.

**Reduit Beach is a 15-minute walk away or take advantage of the hotel's complimentary shuttle service which drops you to the sister property so you can use the Beach and other facilities (except the pool) and charge anything you eat or drink back to your room at the Bay Gardens Hotel, so there is no need to take any money with you (once you leave an impression of your credit card at Bay Gardens Hotel).

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (848)
Very good (746)
Average (230)
Poor (56)
Terrible (50)

Very relaxing and laid back atmosphere making our holiday most enjoyable

Nov 21, 2024 Patricia R Crowthorne, United Kingdom

I would like to thank all the staff, especially those in the restaurant, for all the help and kindness shown to me. I walk with a stick and find steps difficult. There was always someone there offering to help. One thing I would suggest, is something to hold onto when entering and exiting the shower.

Disappointing

Nov 19, 2024 Rob S Kettering, United Kingdom

Really not impressed at all The hotel was basic but comfortable. Bed was comfy, a/c was amazing and the room was right next to one of the pools. The pool areas were good also. However, we couldn’t always get served either at the bar or by the restaurant staff. They always seemed to be doing something more important and left us standing for long… Read more

Really not impressed at all The hotel was basic but comfortable. Bed was comfy, a/c was amazing and the room was right next to one of the pools. The pool areas were good also. However, we couldn’t always get served either at the bar or by the restaurant staff. They always seemed to be doing something more important and left us standing for long periods of time before being served or shown a table. (they were not serving anyone at the time) Don’t bother to ask about the menu special as the staff did not know what it was and has to go and ask. Mostly the answer was “ it’s not available” so never did find out what the special was! Some of our hotel mates were charged for extras despite being all inclusive, any thing up to 200 dollars US because they were given menus that did not state that some of the courses in it were not part of the all inclusive deal. Food off the menu was good, though a wait of anything up to an hour was the norm, food from the buffet was poor to average. The cleaners and the ground staff were by contrast really friendly and helpful and always greeted us with an enthusiastic “ good morning, how are you today “? On the whole, a disappointing stay, I did not feel welcome, I asked my fiancée if I could go home half way through, nor was I met with any enthusiasm to help by most the staff (but not all) at the hotel for the entire duration of my stay I would go back to St Lucia because it is a beautiful island , but, sad to say, I would not go back to stay bay gardens Read less

Wouldn’t return

Nov 15, 2024 geoff t Leighton Buzzard, United Kingdom

Our experience of the Hotel was not great at all. Staff were not particularly helpful. The food in the Restaurant was good when you ordered off the menu. Otherwise the Buffet was awful. The Staff in the restaurant never never served with a smile. The Bar Staff would disappear. So you could wait and wait for them to decide to come back. We booked… Read more

Our experience of the Hotel was not great at all. Staff were not particularly helpful. The food in the Restaurant was good when you ordered off the menu. Otherwise the Buffet was awful. The Staff in the restaurant never never served with a smile. The Bar Staff would disappear. So you could wait and wait for them to decide to come back. We booked a room with a Garden and Pool View. That didn’t happen. We were overlooking a not very nice Garden. One of the reasons we wanted to be moved was because our TV didn’t work in the room. We complained and were told it was a Provider problem and would be sorted out. It never was for the whole of our stay. Couldn’t even speak to them after the 3rd day of trying. Never worked. So asked to be moved to a smaller room than we had paid for but near the Pool. But No. Even though we were aware rooms were available. Could not believe the negativity of the staff. To be fair. The cleaner’s came every day and that was great. It’s a shame because I really don’t know why it was so uncomfortable. But it was. Even at the end on our last day. The Receptionist told me to sit in Reception for an hour and a half to wait for my pick up. Until I made them call the Agent who gave us a 30 minute window. It was all very weird. Never again. Read less

FUN FUN

Nov 2, 2024 Sylvia G Delray Beach, Florida

Nice Hotel to Stay. Everyone was friendly and helpful. I truly enjoyed the beautiful country. I will visit again in the near future. Rooms were clean and updated. The customer service made sure that I received a ride to the airport safe.

Always a pleasurable experience

Nov 2, 2024 Aloysius M

This is by far the best hotel on the island in my opinion and it's not because of the building is mostly the staff. They are very friendly, courteous, fun to be around, they treat you like family, from the general manager to the last employee. The general manager isn't to proud to roll up her sleeves and help whenever needed. She treats her… Read more

This is by far the best hotel on the island in my opinion and it's not because of the building is mostly the staff. They are very friendly, courteous, fun to be around, they treat you like family, from the general manager to the last employee. The general manager isn't to proud to roll up her sleeves and help whenever needed. She treats her employees with respect and dignity. The food, music and activities are exceptional. Read less

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