JW Marriott Mumbai

This review is specific to my visit to Quan spa at the JWMarriott Juhu on 11th July 2024 This is definitely not my first visit , but in every visit the experience gets elevated . At most times I take their signature therapy as it’s the best in their whole spa menu . Firstly the ambience of the spa (especially after the recent renovation) is excellent. The moment you enter it gives a relaxing feeling with the mood lighting . the spa rooms are correctly lit with light music and great cooling . The dressing rooms are clean and the steam room is also maintained well . I want to express my gratitude to Pravin Yadav , the spa manager . He is always smiling and ready to extend any help at the spa and has a great team to ensure every customer is taken care of . Pravin has taught all his team members to maintain the highest standards. My special mention and thanks to therapists Mahima / Jacqueline , Vrushali and Bishnu at the spa reception , Mahesh at the dressing / steam room. Would highly recommend people who like to go to spa to visit Quan spa at JWMarriott , Juhu Read less

I am Mr. Patel, I am Ambassador elite bonvoy member. We have been frequent guests at jw marriott juhu mumbai. The hotel ambiance is extraordinary. All lotus cafe associates provide great service, they are very hardworking.The food is excellent. All chefs are very friendly & very helpful & very talented. But me & my family are extremely disappointed with some trainee chefs. Inspite of being learners they show a lot of attitude with rude behavior. During our last visit we have had very very bad experience with chef Kalpana. She is barely turned associate chef from trainee. Last time she served us very unhygienic & uncovered food. And the food was presented in a very shabby manner. And when we told her about this she back answered to us very rudely said , from next time onwards you tell some other chef to prepare your food. She didn't even apologize for her mistake. Inspite of this kind of rude behavior we didn't complain. But this is the first day of my next visit my wife ordered a parathas as she was at the paratha station , she didn't give any response on making parathas. Forget about greeting or feeling sorry about last time. She was showing attitude towards my wife. And when my wife asked about paratha she behaved rudely. And again she replied talk to another chef. She didn't make my paratha today. Then i had to order for paratha inside the kitchen. Along with her a very new trainee chef also started to rudely back answer us. Her name is janvi kohli. We are very disappointed with the rude behavior of Kalpana adhikari chef & trainee chef janvi kohli. This kind of disgusting behavior shouldn't be taken lightly by the hotel. No hotel should appoint these kind of unprofessional chefs. both are not fit to work in such kind of hospitality business. I would also like to mention about executive Sakshi chef, during our last visit , she was very rude with us. & was interfering in our placed food orders which we already had given to the very senior chef .Mr chaddha. She was trying to take charge of restaurant manager by taking personal decisions. Inspite being in fault she was still arguing with us. And after I had a talk with the executive senior he said Sakshi was at fault. And on her behave the chef chaadha apologized. But she didn't have the courtesy to say sorry but rather was showing attitude. This kind of chef doesn't deserve to work in this type of highend luxury hotel. She is not even hardworking rather she just interacts with guests most of the time. She is doing guest relation duty(G.R) duty not chefs duty. I hope this kind of behavior doesn't happen again with another guest. Otherwise it will spoil the hotels image. This kind of behavior by chef Kalpana adhikari have happened twice in our 2 trips. No one is taking action against her that's why she repeated her attitude. We are very disappointed. Read less

It was my 1st stay with Marriott and trust me it was so amazing like the service from the staff made it so perfect. The location,view are so Wao that u will enjoy your stay 🌷. Big Thanks to RISHITA from front desk who took care of us like from Check in to check out assured that our stay goes smooth and perfect. She’s has just been so amazing!!! Krishna the chauffeur and Louis Sir the concierge they were so helpful. The Housekeeping team I don’t remember the name well he also did the great service In room dining and breakfast team were fantastic. Thanks Marriott for making stay comfortable would surly recommend this hotel and visit again <3. Read less

Nice hotel, we really enjoyed staying here for our 10th Anniversary. They did decorate the room and welcome with nice chocolates. Will recommend Breakfast Buffet as that was really good except the Gujarati food which was not so great. We had access to executive lounge which was really worth it as that also has nicer option for food. Pool was also good. Overall fully enjoyed staying here. Read less

Review from Dec 2023 Excellent location in the heart of Juhu. Clean and modern hotel rooms. Hotel pick up in the SUV was fast and reliable with good communication. Buffet breakfast was the best spread of the entire 4 week trip. We had executive lounge access which was great (adults only). Cocktails and nibbles provided. The pool and beach are nice but there are lots of crows outside so I wouldn't go here if the pool was a priority. Read less