Islamabad Marriott Hotel

I have been staying at this hotel for years now solely because of the Marriott loyalty program. (There is a much better Hotel Serena). However, the hotel is locally operated and evidently poorly. As a Platinum member, there are no room upgrades. The lounge is sad. Benefits not explained at time of check-in (there are none by the way). 1000 points only offered when I asked about it. And late check out entitlement not honoured. Refer to notice. This is the last time I’m staying here. This place does not belong in the Marriott portfolio/ program. Read less

Our recent stay at the Marriott Islamabad was nothing short of magical. As a highly luxurious 5-star hotel, the Marriott Islamabad truly embodies the essence of comfort, luxury, and world-class service. From the moment we arrived until the moment we left, every aspect of our stay was meticulously catered to, creating an unforgettable experience. Arrival and Check-In: A Warm Welcome The moment we stepped into the grand lobby, we were greeted with warm smiles and a sense of genuine hospitality. The check-in process was swift and efficient, handled by courteous staff who ensured that we felt welcomed and at ease. The lobby itself was a testament to elegance, with its opulent decor and soothing ambiance setting the tone for our stay. Rooms: A Haven of Luxury Our stay in the Executive King Room was a perfect blend of comfort and sophistication. Spacious and elegantly furnished, it offered every modern amenity one could wish for. The bed was incredibly comfortable, promising a restful night's sleep. The view from our window, overlooking the stunning Margalla Hills, was simply breathtaking, adding to the room's charm. The meticulous attention to detail in the room's design and cleanliness was impressive, truly reflecting the hotel's commitment to excellence. Executive Lounge: A Touch of Exclusivity One of the highlights of our stay was having access to the Executive Lounge. This exclusive space provided a quiet and comfortable environment to work and hold meetings. The lounge offered complimentary snacks and beverages throughout the day, making it a convenient and enjoyable spot for productivity. The ambiance was conducive to both relaxation and business, adding an extra layer of luxury to our experience. Dining: A Culinary Delight The complimentary breakfast was a feast for the senses. Offering an extensive array of dishes, from local delicacies to international favorites, it catered to every palate. The quality of the food was exceptional, and the presentation was impeccable. Dining at the hotel's various restaurants was equally delightful, with each meal being a gourmet experience in itself. Facilities: Top-Notch Amenities The hotel’s facilities were world-class. The pool area was a serene oasis, perfect for relaxation and unwinding. The fitness center was well-equipped with the latest machines, catering to all our workout needs. Additionally, the spa services provided a rejuvenating experience, with professional therapists ensuring a blissful escape from the stresses of daily life. Service: Exemplary and Attentive What truly set Marriott Islamabad apart was its service. The staff was attentive, friendly, and always willing to go the extra mile to ensure our comfort. Whether it was the housekeeping team, the concierge, or the restaurant staff, everyone exuded professionalism and warmth. Their commitment to providing a personalized experience was evident in every interaction. Connectivity & Entertainment: One of the standout features of our stay was the excellent in-room entertainment and connectivity. The television in our room was top-notch, offering HD quality with a wide selection of channels, including YouTube access. The high-speed internet was exceptionally stable and fast, making it seamless to work and conduct meetings online without any glitches. This reliable connectivity was crucial for maintaining productivity during our stay, adding to the overall convenience and enjoyment of our experience at the Marriott Islamabad. Conclusion: A Memorable Stay Our stay at the Marriott Islamabad was nothing short of exceptional. The combination of luxurious accommodations, outstanding facilities, and unparalleled service made it a memorable experience. For anyone seeking a perfect blend of comfort, luxury, and world-class hospitality, Marriott Islamabad is undoubtedly the place to stay. We look forward to returning to this magical haven on our next visit to Islamabad. Read less

I stayed with my uncle in Pakistan after so long and it was an outstanding experience. The hotel is good and has all the facilities. All the front desk staff was so cooperative Hamza at the front desk was so kind in accommodating our preferences, and assisted us throughout our stay very professionally. The variety of dining options were surprising for us. The security seems to be good here. Would love to come back again. Read less

A comfortable stay, even if the rooms were a little tired and there was little outdoor space. The staff were pretty incompetent though. Check in took 40 minutes, far too long for a tired and weary traveller. We requested a non-smoking room, but got smoking rooms that hadn’t been adequately cleaned, smelling heavily of smoke and ash was in various places. We went down to waste yet more time to get this changed, and even then, one of the rooms (from the smell) had clearly been a smoking room in the recent past. It seems the only difference between smoking and non smoking is whether or not there is an ash tray present at that particular time. The floors seem to be mixed; it’s normal practice to have a floor for smoking and another for non smoking, and this should be implemented in this hotel. The replacement room we were given was a king, which was cheaper than the twin we reserved, but we were not given any refund. I didn’t realise this at the time, but had lost all fight in me - I just wanted to shower and rest. The staff were overly eager to get a tip - it was quite clear that the staff member delivering the luggage wanted one, which he wasn’t going to get since it took him 2 hours to bring it (after we got in the correct rooms and only after a phone call from me) and he didn’t know whose bag belonged to who and which room they should be taken to (we had a party of 3). The 2 hour delay to getting bags delayed my shower, which annoyed me, so no tip. The water came in glass bottles, sealed but otherwise unlabelled. This is all in the aid of saving the planet, which is all very well, but practically it’s just green washing (I would be purchasing water in plastic bottles anyway). After a day of being open, they began to smell quite bad, calling into question the provenance of the water. For goodness sake, for a £200 per night hotel, provide Evian or similar like every other hotel of this level I’ve stayed in. The executive club has to be the worst I’ve ever been in. It’s a tiny room near reception, with hardly any facilities and a very limited selection of food and beverage. I needed to do some printing - just 2 pages - and the staff member made me feel as if he was doing me a favour allowing me to use it, rather than realising that I was paying extra for access (and printing facilities were advertised as being part of the service). The printer itself was a 20 year old laser, b&w low quality. I’d expect something a bit more modern and higher quality, as is common in any decent office (they really don’t cost much to purchase and operate). When checking out, there was a mistake on the bill on the 3rd room (not the same room as we changed at the beginning of the stay due to smoke). We were over charged by 22,000 rupees (the checking staff charged us too much for the room rate) and it took 30 minutes to resolve this. It should just be a case of refunding the original mistaken transaction to my card and then issue another transaction, but apparently this is too easy and instead they wanted to wait until my colleague (whose room was the affected one) to check out several hours later and then issue a partial refund without the card holder being present. Of course, my finance department at work would simply reject this discrepancy and lack of receipt, as the amount on the bill did not correspond to the amount paid. Overall, my experience was 3/5. Marriott, you must do better. Read less