Jen Singapore Orchardgateway

Singapore, Far East

Virgin rating

Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room
Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out the wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With an excellent choice of facilities and services as well being situated in a lively area, you'll find plenty to get excited about with Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1762)
  • Very good (1129)
  • Average (284)
  • Poor (111)
  • Terrible (73)
Image of the Tripadvisor rating Exceptional views, great service

Nov 20, 2024 annie_and_moo Hagley, United Kingdom

Exceptional stay at Jen as a family of three with a 6yo. Room was spacious with a great view over the city. Pool was fantastic - great views day and night, bar food also great. Drinks are a little expensive but much like everything in Singapore! Our daughter loved the robot room service - make sure you order a ‘cookie surprise’! Easy access… Read more
Exceptional stay at Jen as a family of three with a 6yo. Room was spacious with a great view over the city. Pool was fantastic - great views day and night, bar food also great. Drinks are a little expensive but much like everything in Singapore! Our daughter loved the robot room service - make sure you order a ‘cookie surprise’! Easy access to the MRT via the lift straight into the orchard gateway centre. So easy to use. Highly recommend for families as a good base with easy access via MRT to rest of the city. Read less
Image of the Tripadvisor rating Special Family Birthday Memories.

Nov 18, 2024 Mumzlebell Spearwood, Australia

Our second stay with Jen Orchard Gateway was made extra special by the great customer service we received. Our every need was taken care of for my elderly parents. This made very special memories for all of us. We stayed in deluxe club rooms, very comfortable and the club lounge was most enjoyable. In particular we were spoilt by the club room… Read more
Our second stay with Jen Orchard Gateway was made extra special by the great customer service we received. Our every need was taken care of for my elderly parents. This made very special memories for all of us. We stayed in deluxe club rooms, very comfortable and the club lounge was most enjoyable. In particular we were spoilt by the club room staff, Audry was outstanding. We were then extremely delighted to meet Jeraldine, who made extra time to chat and spoil us. We’ll be back. Read less
Image of the Tripadvisor rating Jen an absolute Gem.

Nov 14, 2024 Edward L

Wanted to treat my wife for her birthday, chose this hotel, and was not dissapointed, staff were so approachable, friendly, and helpful. The hotel consierge and reception staff particularly Wardina, hope thats correct spelling, was helpful, finding GF restraunts near the hotel. On my wifes birthday the hotel put chocolates and macrons in the room… Read more
Wanted to treat my wife for her birthday, chose this hotel, and was not dissapointed, staff were so approachable, friendly, and helpful. The hotel consierge and reception staff particularly Wardina, hope thats correct spelling, was helpful, finding GF restraunts near the hotel. On my wifes birthday the hotel put chocolates and macrons in the room and when we left they left some drinks and crisps for the journey home. The facilities and food were excellent, from the breakfasts to evening meals Cannot reccomend this hotel enough. Read less
Image of the Tripadvisor rating Jen orchardgateway - gateway to a fabulous Singapore experience!

Nov 13, 2024 CAROLEe9555 Perth, Australia

Currently staying at this fabulous accommodation and cant rate it highly enough. We were luckily upgraded to a club deluxe room from a club room which gave just a bit more space, which was appreciated. The club lounge is well worth the extra $$ with lovely nibbles, icey drinks and a great view up or down Orchard Road. We chose to have breakfast… Read more
Currently staying at this fabulous accommodation and cant rate it highly enough. We were luckily upgraded to a club deluxe room from a club room which gave just a bit more space, which was appreciated. The club lounge is well worth the extra $$ with lovely nibbles, icey drinks and a great view up or down Orchard Road. We chose to have breakfast at Makan which was substantial with so much choice its hard to decide. It can get very busy however certainly worth the wait. But the cherry on the cake is the rooftop pool and bar. The views during the day are wonderful but at night are simply stunning!! One feels on top of the world with the amazing views over Singapore - certainly worth the visit. Access to Orchard Road and around Singapore is a breeze with the MRT. My husband opted for the tourist card whereas I travelled like a local (long story). Anyway both are economical and easy to manage. Read less
Image of the Tripadvisor rating A great base to explore the city.

Nov 13, 2024 BirdBrain99 Greater London, United Kingdom

We had a 4 night stop over travelling from United Kingdom to Sydney , Australia. The Jen is very convenient for the underground railway. There is a lift from lobby to the entry level. The room was well equipped and had a city view. We ate at the roof top/ pool bar. The satay was very good. We had excellent breakfasts in the main restaurant. We… Read more
We had a 4 night stop over travelling from United Kingdom to Sydney , Australia. The Jen is very convenient for the underground railway. There is a lift from lobby to the entry level. The room was well equipped and had a city view. We ate at the roof top/ pool bar. The satay was very good. We had excellent breakfasts in the main restaurant. We also had a buffet meal there in the evening. The staff were all very helpful. Read less