Solid option at 3.5 stars
Jul 11, 2024 Cindy H El Dorado Hills, California
We have stayed at a few comparable places in the Florida Keys. None have ever really matched their price point given our overall experience so we have lowered our expectations based on what we pay for the nightly rate in the Florida Keys.
* Property- is really nice. A bit spread out and not well marked / communicated. You are a good drive away…
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We have stayed at a few comparable places in the Florida Keys. None have ever really matched their price point given our overall experience so we have lowered our expectations based on what we pay for the nightly rate in the Florida Keys.
* Property- is really nice. A bit spread out and not well marked / communicated. You are a good drive away from groceries etc, plan accordingly. We did stay at the hotel and not the townhouses. I would hate to book a townhouse and be a decent walk away with little kids that want to use the amenities like the main pool and lagoon at the hotel. We enjoyed staying at the hotel and would likely not stay at a townhouse. Townhouses are great options for larger families but be advised on where your townhouse is located and what's important to you to be near.
* Staff- hit or miss. Which was upsetting given the price point for goods and services here on site. We were either met with smiles and a sense of urgency to serve us or complete frowns and the slowest service ever. This makes us second guess coming back if I am being honest. Nothing worse they asking for four cups of ice water and feeling like you've asked them the world, after dropping $50 plus on other drinks and snacks. And if you don't know you don't know- many staff would send us on a wild goose chase. This happen with questions surrounding snorkel trips, jet ski rentals, bait, and times things were open and closed.
*Room- nice layout for 2 adults and 2 teenagers. We had 2 queen beds with a water view, top floor. I was disappointed at check in that we were told wrap around porch with views, one of the views was literally the top of the adult bar, think air conditioning units and very unsightly. Soaps in the shower did not smell well, as some have mentioned. House keeping did a nice job daily replenishing things and fixing the beds. For the price and comparable properties I would say our room rates high here.
*Food- decent options and taste, but the cost, wowzers. It's a lot. And the Market advertised open until 1030 and it closed at 900. Disappointing considering there is no room service and limited restaruant / food options at night. And they dont open until 7am. The main restaurant on the hotel site has a small menu and is really pricey. It's too bad there is not something a little more laid back and family friendly with food options. There is food and it's decent just know that it's not a perfect set up with the hours, price point, and locations of food options.
Decent stay and possible we will return although tempted to try another similar type of property. Still have not found the right one in the Florida Keys.
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