DoubleTree by Hilton Miami Airport

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Rooms are non-smoking, with complimentary WiFi, luxury bedding, bath amenities, two vanity counters, comfortable sitting chair, LCD TV with premium television channels, alarm clock radio with iPhone connector, hair dryer, coffee/tea maker, iron and ironing board, speaker telephone, in-room safe, and generous work space with desk chair. 2 Double Beds rooms feature two double beds, sleeping maximum 4 people.

2 Double Beds Larger Rooms are more spacious, with room for an additional rollaway bed. Sleeping maximum 4 people.

1 King Bed rooms feature 1 king-size bed, sleeping maximum 4 people.1 King Deluxe rooms are larger, with room for an additional rollaway bed. Sleeping maximum 4 people.

1 King with 1 Person Pullout Sofabed rooms feature 1 king-size bed and an oversized chair that can be converted to a twin bed. Sleeping maximum 3 people.

2 Double Beds Junior Suite with Single Sofabed rooms feature an open-plan design, with 2 double beds and a large sitting area. These rooms are twice the size of a standard room, and feature robes and upgraded bath amenities. Sleeping maximum 4 people.

1 King Bed Junior Suites feature open-plan design, 1 king-size bed and a large sitting area, and are twice the size of a standard room with robes and upgraded bath amenities. Sleeping maximum 3 people.

1 King Junior Suite Whirlpool rooms are located in the 12 floor, with a sitting area, mirrored pedestal bathing area, and balcony with views of Miami. 1 king-size bed, sleeping maximum 3 people.

1 King 1 Bedroom Suites are spacious suites with a King bedroom that is separate to the living room. Ideal for entertaining, with a large dry and wet bar, vanity area, dining table, sofa and easy chairs. The bathroom has two entrances to maintain privacy for the bedroom. 1 king-size bed, sleeping maximum 3 people.

Worth the money

Nov 11, 2024 J B Curitiba, PR

It is true that the hotel needs renovation, but it is still worth staying here because it has a shuttle, a good gym and a very delicious breakfast, including eggs benedict. I was fully recognized as a diamond member and Blanca and Yolene in particular took exceptional care of me.

Hotel was fine, shuttle service was awful

Nov 2, 2024 Jessica W Cleveland, Ohio

Stayed at the Doubletree Miami Airport last night on an overnight layover coming home from an international trip. The hotel itself was fine and the front desk staff was very friendly and helpful. However we had a less than great experience with the complimentary shuttle service. I called upon landing and was told they pick up between gates 5 and 23 and the shuttle should arrive in approximately 15 minutes. We were at door 21 so I told the person on the phone we’d be waiting there. After 30 minutes with no sign of the shuttle I called back and was told the driver had to stop for gas and should just be a few more minutes and he was aware we were waiting at 21. Another 15 minutes later he drove by and completely ignored us, as it appeared the shuttle was full (not his fault, but acknowledgement would have been nice.) I called the hotel again, and was told another driver would be sent and it’d be another 15 minutes. I asked if we should relocate to door 5 and was told that would be better. So we walked 10 minutes to door 5 and barely were able to cram into the next shuttle. It’d be helpful if the hotel could advise passengers to go to Door 5 so they don’t keep missing shuttles. When we arrived it was late and we had an early flight so we asked about the morning shuttle and were told the first shuttle would run promptly at 6, and they didn’t take reservations, so come 5 minutes ahead and we’d be first in line. We came 15 minutes early and barely were able to get on the full shuttle. The driver did not arrive until 6:09, and did not even attempt to assist anyone with bags. He did not speak a word, did not ask where anyone needed to be dropped, and did not announce what airlines were at a given stop. Most of the people got off at the first stop for American Airlines. My mother, who is a senior, asked if we could be dropped at Delta, down near the end of the line. The driver did not respond, so she asked again for door 22 and he snapped back at her “I know where Delta is!” She apologized and said, “I’m sorry, I wasn’t sure you’d heard me.” He said nothing and again didn’t attempt to assist in any way with bags or speak a word. I typically don’t leave reviews, but this was very unprofessional, and did not reflect well on the hotel at all. We selected this hotel with criteria including a shuttle service, and this was very disappointing. Read less

Unbelievably Disappointing Experience at DoubleTree by Hilton at Miami Convention Center

Oct 26, 2024 Heather H

I booked a room at the DoubleTree by Hilton at Miami Convention Center eight months in advance (February 2024) for a one-night stay on October 19, 2024. After confirming my reservation by phone on October 18th and verifying that we would have a room with two queen beds and a sleeper sofa, as well as a reliable airport shuttle service, I anticipated no issues. Unfortunately, what we experienced was nothing short of appalling. After twelve hours of travel, my family and I waited an hour at the Miami airport for a shuttle, calling the hotel twice for assistance. When we finally arrived at the hotel around 10 PM, exhausted and with children in tow, we were met with the unthinkable—the hotel had no room for us. They stated they were overbooked and had been since September. When I pointed out that I had booked in February and called the day prior to confirm, they shrugged their shoulders with no explanation or apology. The front desk staff were astonishingly unhelpful and unapologetic. Rather than attempting to remedy the situation or arrange alternative accommodations, they directed us to call Hilton customer service. The Hilton representative confirmed my reservation but came back with the same dismissive response after speaking with the hotel—they were "booked since September," despite my booking clearly being in the system since February. After much back-and-forth, the Hilton rep finally offered to book us into another property—at an additional cost of over $200, with no refund or compensation for the nightmare unfolding. At nearly 11 PM, we were told, essentially, “tough luck.” My children were falling asleep in the hotel lobby while we received no help, no support, and absolutely no accountability from the staff. This was, without a doubt, the worst experience I have ever had with a hotel. I would expect a brand like Hilton to hold itself to a higher standard of customer care. This experience has left me wary of booking with Hilton again and strongly advising others to avoid this property if they value reliability and respectful service. This is truly unacceptable. Read less

Great experience

Oct 19, 2024 Lito L

Hilton doubletree was very nice clean and friendly staff particular aitana at the reception very professional she assist Us for checking in wee stay at room 313 nice and very comfortable great job. Aitana she gives Us complementary Cookie my favorite in double tree happy much 💕💕💕

Fine for the airport and surrounding areas.

Oct 15, 2024 CLJMG Aschaffenburg, Germany

This was not the hotel we wanted to stay in but because of Hurricane Milton Everything else was fully booked. The stay itself was not bad, because of my status we were upgraded to a suite. It was not the newest of rooms but was fully functional and we enjoyed our stay. On the downside was the paid parking and the incredible slow check in process… Read more

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