Worst stay in my whole life
Nov 30, 2024 Mohamed S
The Worst Stay of My Life
I am an avid traveler who has stayed at Hilton hotels around the world, but this was by far the most appalling experience I’ve ever had.
Beside smelly and dirty rooms I will share my experience with this hotel:
booked a 4-night stay at Hilton Garden Inn Miami Dolphin Mall for my family (6 people).2 rooms.
we had to…
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The Worst Stay of My Life
I am an avid traveler who has stayed at Hilton hotels around the world, but this was by far the most appalling experience I’ve ever had.
Beside smelly and dirty rooms I will share my experience with this hotel:
booked a 4-night stay at Hilton Garden Inn Miami Dolphin Mall for my family (6 people).2 rooms.
we had to leave for 48 hours in between stays (after our first 3 nights) and kindly asked if we could leave our suitcases at the hotel until we returned. To our shock, the manager Brianne Castillo , approached us in a very aggressive manner, demanding $70 cash per suitcase— 420$ in total—to store them for 48hours. This outrageous fee seemed entirely against hotel policy, so we refused. (the receptionist himself was very choked when he heard him asking us for such amount, as for him ‘’ this is not something they charge for’’)
Things escalated then quickly. The manager became hostile, publicly berating us in front of other shocked guests that were present (complaining about their rooms) . He even told us to leave the reception immediately and said we wouldn’t be welcome back for our second reservation and better to cancel it. All of this because we refused to pay his Black Friday. When I told him this was not a way to treat guests and that I will immediately cancel the second reservation, he arrogantly replied, “It doesn’t matter if you come back or not. I’m getting paid! ”
This kind of unprofessional behavior is unacceptable and left us feeling humiliated. We were forced to cancel our second reservation through booking and find a new hotel nearby, which thankfully treated us with respect and kindness.
To make matters worse, I later discovered through reviews that this hotel has a reputation for questionable practices, including holding on to deposits, ect. I regret not reading the comments earlier—it could have saved us from this nightmare.
Receptionists were very sorry of their manager’s behaviour when he left. They also said they couldn’t do much and had to not speak to us (as they were instructed by him) ‘’fearing to loose their job’’. But at least admitted that his behaviour was very wrong and for no reasons. Poor guys!!
Shame on this hotel and its management. They clearly do not welcome international guests, and their attitude is disgraceful. As someone who used to be a loyal Hilton customer, this experience has ensured I will never stay at any Hilton property again.
Avoid this hotel at all costs
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