Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

Deluxe Room
Future Rockstar Kid's Suite
King Suite
beachclub
Standard Queen Room
Future Rockstar Suite
King Suite
King Suite
Deluxe Two Queen Room
Emack & Bolio's Marketplace
The Kitchen
Velvet Bar
A video preview image
Deluxe Room
Future Rockstar Kid's Suite
King Suite
beachclub
Standard Queen Room
Future Rockstar Suite
King Suite
King Suite
Deluxe Two Queen Room
Emack & Bolio's Marketplace
The Kitchen
Velvet Bar

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including free Universal Express Unlimited ride access**, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day, as well as Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Rock Royalty club benefits include access to the Rock Royalty Lounge. Continental breakfast, 7am-10am. Personal concierge services. Hors d’oeuvres, beer, wine - 5pm-7pm. Evening sweets, 8:30pm-9:30pm. Complimentary coffee, assorted teas and soft drinks. Evening turndown service. Discount on cabanas*.

Please note: some services of the Rock Royalty Lounge may be temporarily unavailable, please inquire upon arrival to the hotel.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Velvet Bar (newly renovated lobby lounge). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

* Denotes local charge.

Special assistance

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. 

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2023 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2023 Universal Studios. All rights reserved.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23)

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7340)
  • Very good (2786)
  • Average (1140)
  • Poor (563)
  • Terrible (395)
Image of the Tripadvisor rating VERY DISAPPOINTING!!!

Jul 14, 2024 Athena P

We visited Universal for four days and chose this resort because we heard it was good for families. For a hotel that has been in business for so long they are cutting corners. Beginning with our arrival, they have a hotel shuttle that picks you up from the airport only to drop you off on the first floor back entrance with all your luggage and no… Read more
We visited Universal for four days and chose this resort because we heard it was good for families. For a hotel that has been in business for so long they are cutting corners. Beginning with our arrival, they have a hotel shuttle that picks you up from the airport only to drop you off on the first floor back entrance with all your luggage and no welcome or direction of where to go. We had to follow some other hotel guests that let us in using their keycard. With three kids and five pieces of luggage, we made our way through the first floor asking directions of how to go to the lobby for check-in which was on a different floor. When I mentioned this to the concierge, he told me that they don’t allow buses to their main entrance. This is a resort hotel in which many families are arriving from the airport and don’t have a car. We weren’t the only family arriving that day via shuttle bus as I’m sure many families do. If this is your policy, you should have a little gate hut with a porter at the entrance you are expecting the shuttles to arrive welcoming you with a trolley to take your luggage. It felt as if we were second rate guests sneaking in through the back door, no welcome nothing. After finally finding our way to the elevators and up to the lobby, we find out that we’re in a room on the second floor all the way at the end of the wings… they only have one main elevator bank, and if your room is on the opposite end, you have to lug all of your suitcases there yourself. No one even offered to bring our luggage up for us. As for the food, there is only one main restaurant called “the kitchen“. The service here is good, but the buffet is minimal and could use more variety as it is a resort and the main place for dining and was the same every day…. Possibly add a carving station, lox, salad station. Lastly, for a 5 person room they only give you shampoo and body wash for like half your body let alone 5 people. Then on the last day we rented a car from Avis (located in the lobby of the hotel) to drive to Miami and the car that we reserved was given to another family. When we complained they told us there is nothing they can do as they are not affiliated with the rental car company. VERY DISAPPOINTING STAY!!! Read less
Image of the Tripadvisor rating Eh

Jul 13, 2024 Angelina F Miami, Florida

The room came with an express pass for Universal which was very convenient. Pool was nice and had a dj. Restaurants were decent. I was mostly disappointed in the quality of the room. For 800 a night I expected a higher quality room. The couch had tears and just was not taken care of. There were stains on unused towels. It felt unclean. The hotel… Read more
The room came with an express pass for Universal which was very convenient. Pool was nice and had a dj. Restaurants were decent. I was mostly disappointed in the quality of the room. For 800 a night I expected a higher quality room. The couch had tears and just was not taken care of. There were stains on unused towels. It felt unclean. The hotel had its benefits like good restaurants, nice pools, express pass, but it felt disgusting returning to the room. Read less
Image of the Tripadvisor rating Still waiting for refund of deposit

Jul 12, 2024 Daniela W

I am quite dissatisfied with the customer service at the Hard Rock Hotel Orlando. I booked a room for an upcoming stay and I was charged 1 night as a deposit on my credit card - perfectly fine. This deposit was refundable according to their policy, meaning if I cancelled it would be refunded. Unfortunately, I had to cancel the stay, but there is… Read more
I am quite dissatisfied with the customer service at the Hard Rock Hotel Orlando. I booked a room for an upcoming stay and I was charged 1 night as a deposit on my credit card - perfectly fine. This deposit was refundable according to their policy, meaning if I cancelled it would be refunded. Unfortunately, I had to cancel the stay, but there is no trace of the deposit so far. The Hard Rock Hotel Orlando or its parent company Loews Hotels has not yet managed to refund my money. What I have tried so far: I have contacted the front desk staff at the Hard Rock Hotel Orlando directly. They told me that there was an error message when they tried to refund the deposit to my credit card. It was really strange that I was not contacted immediately. Do they think that we guests won't notice? I was then told to contact their Accounting Department. This is what I did (btw: weeks ago), whereupon I received the same message. They said they were having difficulties refunding the amount back to my credit card. I was then asked to send my bank details so that they could send me the money back by wire transfer. Which I did. Since then ( I have sent several more emails to the Lows Accounting Department) I have heard nothing from them. They are literally ghosting me. I'm really at my wit's end here. What a frustrating experience. Read less
Image of the Tripadvisor rating Classic Hard Rock

Jul 8, 2024 Mark8888 Cheltenham, United Kingdom

It may be the biggest Hard Rock but the experience remains very familiar - burgers fries and more with film memorabilia. Great service and sensibly priced. An institution that’s perfect for families. Appreciated the photo taking on entry and got a nice family momento.
Image of the Tripadvisor rating Good location and service but that’s about it

Jul 2, 2024 Navigate60903

The location of the hotel was the best. We took the boat shuttle to Studios just so I could show my kids how short the walk was. We walked back in the rain and walked to islands for early entry the next day. The Express Passes were great. Hated waiting an hour for Hagrids. We got one of the Rock N Roll suites. Couch was old and worn and sprinkler… Read more
The location of the hotel was the best. We took the boat shuttle to Studios just so I could show my kids how short the walk was. We walked back in the rain and walked to islands for early entry the next day. The Express Passes were great. Hated waiting an hour for Hagrids. We got one of the Rock N Roll suites. Couch was old and worn and sprinkler leaked from the ceiling leaving a puddle on the floor. Luggage, valet, and concierge were all great with the later getting me a reservation at Chocolate Emporium when there weren’t showing any on their site. Restaurants were not suitable for my kids. Expensive stay but I guess express passes and location made it worth it despite the issues. They even tried to make it more money by charging me for a water bottle I didn’t take. With a call it was removed however, luckily I checked my credit card charges as it wasn’t on my checkout bill. Read less