Veranda Paul & Virginie

We spent a week at Veranda Paul and Virginie in February for our honeymoon and it was the best holiday we've ever had. The hotel and gounds: Absolutely beautiful, the grounds were immaculate with two pools, a lovely beach and plenty of nice spots to sit and have a drink while enjoying the breath-taking sea view. We loved all the wildlife in the area, the birds are amazing. We had a superior room, which had a very large comfortable bed, nice shower room, and spacious balcony with a sea view. It was really clean and the staff did a great job. We spent most of our time in the room on the balcony and especially enjoyed late evenings on there with a glass of wine. There's a spa on site where you can purchase massages and other treatments. The staff here were very knowledgeable and we went back several times! It was such a treat. The staff: 10/10 Everyone who works at the hotel deserves recognition for the amazing job they do. We were so well looked after during our entire trip and we've never met such a warm and welcoming group of people. They really made our holiday special, special mention goes to Owmlee (not sure of the spelling sorry!) who went above and beyond to look after us at the bar and also to the reception staff who were so kind, we were exhausted when we arrived in the morning after a 12 hour flight and they put us in a room immediately despite the fact normal check in wasn't for a few hours. We really appreciated the chance to get showered and have a nap after such a long journey. The food: We loved the food and we still talk about some of the dishes we had on holiday. The evening buffet is excellent quality and a huge selection, we loved the themed buffet for Chinese New Year - it was incredible. Lunches were also wonderful and I particularly enjoyed the Tuna Nicoise, breakfast buffet was great too, especially the freshly made omelette. Entertainment: We were amazed at the quality and diversity of the entertainment in the evenings, the artists that performed were incredible and again we particularly enjoyed the Chinese Dragon Dancers for Chinese New Year. We also took advantage of the watersports and glass bottom boat that came with the package and they were great fun. We really can't say enough good things about this hotel, we had such a great time that we have actually just booked to return next month in July and we can't wait to come back. Read less

The room was clean and spacious. I really liked the service. As I was travelling with my elderly mom, everyone was courteous with her and made her feel at ease. It was the first time that my mom was staying in a hotel. We met Toulsila who helped us with some great advise. Loved her genuine smile and the way she really listened to our queries and replied promptly. The swimming pool was beautiful, even though the weather was a bit gloomy. Overall beautiful experience. Read less

A beautiful hotel & location and lovely that is is adults only. So many amazing things about Veranda Paul including the setting, the food choices but more importantly, the staff are literally second to none. Each and every one are polite, attentive and will go the extra mile. They can not do enough for you. We have stayed in Mauritius before at a different hotel which we tried to re book but is undergoing renovation so chose the Veranda Paul. We had a long talk with one of the staff on our last day about a few things we found quite disappointing. Not awful things, but things that if addressed, could so easily take your holiday to another level. I don't know what other rooms are like so can only comment on our own which was the comfort room and was perfectly adequate. We were lucky enough to have the top floor room right at the end of the resort and it was amazing and so private. Our bathroom was good, although the grouting on the step in the middle had created a groove so the water pooled out every time we showered and had to use the small towels as well a the floor one to stop the water going everywhere! Not a big deal but again, an easy fix. The size of the room was ok. The only changes I would suggest would be a bit more storage around the dressing table area as there is no room to put make up/hairdryers etc. A simple addition of a drawer to at least put everything away would make a a huge difference. Also definitely not enough wardrobe space. It either needs a lot more space at the bottom to store suitcases, or, perhaps beds raised off the floor to allow placing them underneath. As it is, they all had to be just left at the side of the room. English plugs make life so easy and also USB points in the room too. A simple thing that makes life so easily day to day while your away. The wifi is absolutely the BEST I have ever had in any hotel around the world we have stayed in. No having to go and sit in the main building just to log on. The coverage is brilliant everywhere. Ignore comments about the food being repetitive. Its not. Yes, of course you will get some things the same each day, thats true of most hotels, but the hotel provide a fantastic varied menu each day and there is something for everyone. The saint Gerant restaurant menu is exceptional. I can honestly say I did not have one single meal that wasnt great - and I'm an Ex Chef. The biggest issue we discussed was the All Inclusive set up. It is quite simply ridiculous and has no consistency whatsoever. At least 4 or 5 times a day you are being asked "are you all inclusive" and it gets very tiresome. You have to sign a receipt almost every time you have food or drinks, even though its zero? Why? What is the point. On one occasion my husband went to sign and told the barman that it wasn't our bill. He said, doesn't matter. Then why are we signing it? The next day when asking to sign they said, no its fine you dont need to. As I say, no consistency. There is a drinks menu so items with stars are available on the All inclusive but the rest are not. But we are All inclusive. Isnt the whole point of All inclusive not having to worry about buying drinks?? So, you can't have a Tequila sunrise (even on all inclusive) because that doesn't have stars next to it but they will make you 'something similar?' Really? Pretty much all hotels will charge for branded spirits. Of course they do because they have to import them so that is absolutely understandable but not cocktails made with local spirits. The lack of sun beds (mentioned by almost all guests) This is a major problem that MUST be addressed. People work hard all year for 2 weeks holiday and travel thousands of miles to do so. Having to lay on a grass verge on a towel when they arrive because there is nowhere else is lay is absolutely NOT ACCEPTABLE. The hotel is about to have some refurbishments done which is fine, but that doesn't help all the people up to now who are having to deal with this. We discussed so many easy fixes that could take place now before the refurbishment takes place. 1) Acquire more large bean bags that can be scattered on the grass area by the infinity pool together with another more along the area above the beach. This could possibly accommodate another 12 or 14 couples. It would make a huge difference. 2) Extend the far end of the beach. The beach is crescent shaped and at the very end of it is a fabulous rock pool which should absolutely remain as its beautiful with all sorts of fish but in front of this there is enough room to comfortably have another 8 beds - 4 at the back by the wall, 4 in front. Why hasn't someone picked up on this with so many continual complaints about lack of beds? It is such a great shame that these things could be fixed so easily, improve guest holidays and provide even better feedback for the hotel. I really hope they are on the agenda when it comes to renovation for future guests. If not, I fear we will continue to read the repeatedly 'copy & pasted' comment of "Rest assured, it has not fallen on deaf ears".....Hmmm. Finishing on a positive note: It was my birthday while I was at the resort and unbeknown to me, my husband had given the hotel staff balloons and birthday signs etc to put in our room. When we returned from our day out, the room was overflowing with not just the balloons, but vases of flowers, rose petals coconut sweets sparkling wine, the lot. It was the most wonderful surprise. As I have said before, the staff are amazing. After our chat about the above, the hotel offered to let us keep our room for the whole of our last day FOC as we were not leaving until 6pm in the evening. It was a lovely and very welcome gesture so we were very grateful. With these simple fixes in place, we would certainly consider returning to Veranda Paul. Read less