Jumeirah Zabeel Saray

Dubai Beach, Dubai

Virgin rating

Superior Room
Zenzi Beach
Sultan’s Delights
Deluxe Room
One Bedroom Suite
Junior Suite
Imperial One Bedroom Suite
Imperial One Bedroom Suite
Club Lounge
Spa
Snow room
Superior Room
Zenzi Beach
Sultan’s Delights
Deluxe Room
One Bedroom Suite
Junior Suite
Imperial One Bedroom Suite
Imperial One Bedroom Suite
Club Lounge
Spa
Snow room

The hotel

Indulge in a timeless culture of hospitality at Jumeirah Zabeel Saray. This spectacular beachside resort is located on the West Crescent of the exclusive Palm Jumeirah in Dubai and offers exhilarating views of the Arabian Gulf and Dubai’s impressive skyline. The hotel is lavishly decorated in an elegant style reminiscent of the magnificent Ottoman era and features spectacular hand-painted ceilings and murals, crafted marble, crystal chandeliers as well as art worthy of the finest galleries. The resort offers exquisite dining experiences, stunning guest rooms and an array of leisure activities. Guests can enjoy a day well spent at the 1km pristine beach or embark on a journey of the senses at the award-winning Talise Ottoman Spa, one of the largest, most opulent spas that the world has to offer. Jumeirah Zabeel Saray is an iconic destination that recreates the majesty of the Ottoman era whilst offering guests unforgettable moments that are luxurious yet intimate. Be it through dining, leisure, rejuvenation or relaxation, we constantly strive to provide guests with exceptional experiences that offer the perfect mix of imaginative and exhilarating activities.

Amenities

  • Kayaking
  • Tennis
  • Water Skiing
  • Kids Club
  • Wheelchair access
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service

Where is it

Situated on the West Crescent of Palm Jumeirah, Jumeirah Zabeel Saray is a mere 45-minute drive from Dubai International Airport. The resort offers access to the business district, world-class golf courses, theme parks, shopping malls and traditional souks, while providing guests with a tranquil haven complemented by views of the Arabian Gulf.

Hotel information

405 rooms and suites. All with air-conditioning balcony, 48” LCD TV with pay-per-view films, telephone, complimentary WiFi access, mini-bar*, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Superior King Rooms are located on the 1st-2nd floors, with private balcony, partial views towards the Arabian Gulf and the resort, with 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Half Board option: includes buffet breakfast at your property, plus a choice of lunch or dinner which is available on a dine-around basis at a selection of over 40 restaurants within the Jumeirah resorts: Madinat Jumeirah, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, and Jumeirah Emirates Towers. Transport is not included.

Please note: some restaurants require a supplement fee.

Drinks Package Options: drinks packages can now be added to both Bed & Breakfast and Half Board for a per person, per day fee. All guests in the room must be on the same package, (under 21 Package can be added for children sharing the room with adults).

Under 21's (non alcoholic) Drinks Package: local still and sparkling water, tea/coffee, soft beverages and Ice cream.

Dine around drinks package: house bottle beer, house wine by the glass, house pour spirits, local still and sparkling water, tea/coffee and soft beverages.

Unlimited drinks package: house bottle beer, house wine by the glass, house pour spirits, local still and sparkling water, tea/coffee and soft beverages. Drinks can be redeemed in the following outlets: Zabeel Social, Amala, Al Nafoorah, Tori Tori, Imperium, Zaabaa and Zenzi Beach.

Premium unlimited drinks package: house bottle beer, house wine by the glass, house pour spirits, local still & sparkling water, tea/coffee and soft beverages. Drinks can be redeemed in the following outlets: Zabeel Social, Amala, Al Nafoorah, Tori Tori, Imperium, Zaabaa, Zenzi Beach and Pool & Beach.

Room upgrades

Superior Double Rooms with 2 double beds, sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Deluxe King Arabian Sea View Rooms with Ottoman–themed furnishings and views of Dubai’s shoreline and skyline, and 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Deluxe Double Arabian Sea View Rooms with 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Club King Rooms with sweeping palm views and Club Lounge access, with 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Club Double Rooms feature Palm View with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Club Lounge benefits (adults-only):

- Open daily from 07:00 to 23:00

- Exclusive check-in and check-out services at the Club Lounge

- Breakfast: 7:00am 11:00am

- Afternoon tea (buffet): 2:00pm- 4:00pm

- Happy Hour (canapés): 5:30pm-7:30pm

Family Lounge at Zenzi:

- Check-in at Zenzi's main reception area

- Breakfast: 7:00am-11:00am

- Afternoon tea: 3:30pm-5:00pm

- Happy Hours: 5:30pm-7:00pm

Please note: Club Lounge facilities are for Club Room guests only.

Interconnecting rooms on request and can be booked at the time of booking.

Grand Deluxe Family Rooms with 2 bedrooms and 1 king-size bed, 2 single beds, sleeping maximum 3 adults, or 3 adults and 1 children (under 12 years), or 2 adults and 2 children.

Imperial One Bedroom Suites located on the highest floor of the resort with views of the entire resort with king-size bed and 1 rollaway bed, separate living/dining room and views of the Arabian Gulf, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suites with 1 king-sized bed and 1 rollaway bed, separate living area, sea views from private balcony overlooking the Arabian Gulf or Palm Jumeirah Island, amenities by Asprey London and a complimentary basket of fruits upon arrival, sleeping maximum 3 adults or 2 adults and 1 child (under 12 years).

2-Bedroom Suites are spacious at 142 sq m, with a living and dining area, private balconies overlooking the Arabian Gulf and a sumptuous gift basket of seasonal fruits. The master bedroom has 1 king-size bed and the other bedroom has 2 double beds and a rollaway bed, sleeping maximum 4 adults and 2 children, or 2 adults and 4 children.

Grand Imperial Suite, located on the Imperial floor, offers 310 sq m of living space with a private sauna, terrace, separate living and dining room and master bedroom with 1 king-size bed and rollaway bed, sleeping maximum 3 adults or 2 adults and 1 child.

Please note: children (12 years and under in winter and 15 years and under in summer) sharing existing bedding. Extra beds at a charge.

9 restaurants and bars: Imperium (International cuisine, all-day dining and weekend brunches), Zenzi Beach (South American cuisine), Al Nafoorah (Lebanese cuisine), Amala (Indian cuisine), Tori Tori (Contemporary Japanese sharing style Izakaya), Zabeel Social (casual American cuisine), Arcadia (outdoor country style kitchen), Sultan’s Lounge & Sultan’s Delights, Zaabaa (cigar lounge).

59 metre infinity swimming pool and 2 Jacuzzis. Talise Ottoman Spa* with indoor pool. There is also a snow room in which to cool off after the sauna/hammam. Fitness centre*. 2 tennis courts. Water sports* including water-skiing, paddle boarding, kayaking and pedal boats. Beach volleyball. Cinema (showing 4 films a day). Shopping arcade with 14 premium boutiques. Sindbad's Kids' Club* with kids' pool and playground. The Beach Shack (a social space for teens and older children with ping pong table and sport screens). Theatre.

Complimentary WiFi. Complimentary newspaper app. Laundry/dry-cleaning service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

5 nights between 27 Dec-1 Jan.

No check outs on 31 Dec. Gala dinner supplement applies.

* Denotes local charge.

Please note: in relation to New Years Eve Gala bookings, please add to reservations a preference of restaurant, detailing guests name, arrival date and number of people along with any dietary requirements.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7680)
  • Very good (1173)
  • Average (539)
  • Poor (228)
  • Terrible (234)
Image of the Tripadvisor rating Birthday/anniversary

Nov 17, 2024 Richard B Hampshire, United Kingdom

The service was great two guys who stand out the most was Rodel and santhos from sports and leisure very very helpful can’t fault in any way zenzi beach the food happy hour and music was fantastic most definitely will be returning next year can’t
Image of the Tripadvisor rating Our TENTH visit

Nov 15, 2024 H9108QOchrisv Dorridge, United Kingdom

This was our 10th visit to this hotel. Most of the reception staff recognised us which was lovely. Our room was on 5th floor. We felt it was very tired and certainly in need of a refurb! The room had an open balcony which being honest we didn’t like. We would suggest our original housekeeping person was possibly new as we had to keep asking for… Read more
This was our 10th visit to this hotel. Most of the reception staff recognised us which was lovely. Our room was on 5th floor. We felt it was very tired and certainly in need of a refurb! The room had an open balcony which being honest we didn’t like. We would suggest our original housekeeping person was possibly new as we had to keep asking for glasses, teabags, etc etc We spoke to head of housekeeping and he couldn’t have been nicer. He immediately allocated Jayababu to our room and we were then given gold star service from him. This gentleman is an absolutely 100% asset to the hotel, his attention to detail is second to none, very conscientious, attentive, polite, all in all superb customer skills. So we would like to give our thanks to housekeeping manager and his team. We spent our days mainly on the beach and again one single person stood out to us, Santos. He was always happy, cheery and willing to lend a hand if we needed towels, water or our sunbeds moved. Bravo Santos! We ate in imperium every night, the food was well presented and a huge varied menu. So summing up another great holiday but seriously feel a refurb to the hotel would be beneficial. Peter & Christine Vincent Read less
Image of the Tripadvisor rating It’s fine

Nov 13, 2024 Sherpa43971617942 Nottingham, United Kingdom

My family and I stayed at Zabeel Saray for 9 nights. We originally had the 4 bedroom royal villa booked, but upon arrival, we was greeted with a dingy and grubby villa. It took us around 10 minutes to decide we would not be staying. The balcony doors did not lock, the wallpaper was peeling off the walls and the sofas had numerous questionable… Read more
My family and I stayed at Zabeel Saray for 9 nights. We originally had the 4 bedroom royal villa booked, but upon arrival, we was greeted with a dingy and grubby villa. It took us around 10 minutes to decide we would not be staying. The balcony doors did not lock, the wallpaper was peeling off the walls and the sofas had numerous questionable stains. I think it is also worth mentioning that the villas are very separate to the hotel, and it did not feel like a resort environment. Once we had discussed with the hotel we were unhappy, we was moved to a 2 bedroom suite on the 6th floor. The views were stunning and the rooms up to a much better standard, however, I do believe that the hotel could do with an upgrade, is it a little tired. The pool area, whilst lovely, is full of screaming kids. There isn’t a designated adults pool, which I think is important. The sun beds inside the pool are a great idea, but they are also, tired with ripped cushions etc. The service around the pool was also quite slow, with some staff members stood around not really doing much. It is also worth noting that the beach is quite Shelly, but I think this is just the standard when going on the beaches on the palm (as they are man made). The breakfast was great, it has everything you could want/need. The coffees however… take agessss to arrive. Overall the staff are lovely and helpful, we had the club lounge access, which was great! The young girl who worked in there was a delight. We also spent many nights in the outdoor shisha lounge in the reception, Sam (the shisha sommelier) was amazing! Also worth noting, the driver who took us to the airport to come home, should not have a driving license!! We repeatedly asked him to slow down, and stop swerving but this made no difference!! Whilst we most likely will not return to Zabeel Saray, we had a nice experience. Read less
Image of the Tripadvisor rating A real shame!

Nov 12, 2024 jayne1234567 United Kingdom

Originally booked a 4 bedroom villa which was so tired and grubby that we refused to stay there upon arrival. The sofas/rugs were stained, wallpaper hanging off, floor tiles cracked, crockery and kitchen dirty to name just a few issues. We were moved to a 2 bedroom suite which was better but definitely not a 5 star hotel room. Everything is tired,… Read more
Originally booked a 4 bedroom villa which was so tired and grubby that we refused to stay there upon arrival. The sofas/rugs were stained, wallpaper hanging off, floor tiles cracked, crockery and kitchen dirty to name just a few issues. We were moved to a 2 bedroom suite which was better but definitely not a 5 star hotel room. Everything is tired, stained, worn and just needs replacing. The rooms are dark with dark tired furniture. The pool area is fine but not great, found some of the lounges are broken, cushions torn, lose flooring. Staff are friendly and helpful when they bother to respond to the “call button” at the pool. The restaurants were all great, Amala especially delicious. Takes ages for coffees to arrive with breakfast at the buffet, expect to wait at least 15 minutes even when it’s not busy. Such a lack of organisation, there’s lots of staff that appear to be doing not much. One person making warm drinks and one person cooking eggs and omelettes. Don’t even attempt to leave the palm on a Friday or Saturday evening due to traffic, which will get worse as more hotels open as there’s a lot of construction on the Palm. Such a shame, I’m sure the hotel was stunning 15 years ago. The spa is really lovely, green juices are delicious and freshly made. Earl and Lailai in the club lounge are amazing, thank you for making us feel so welcomed and for your wealth of knowledge. Read less
Image of the Tripadvisor rating Awful and regretful experience

Nov 9, 2024 Sunshinepree

Awful experience! Room were not stocked with your regular bathroom toiletries. The worst part was the the food at the main restaurant, quality and variety disgusting! For the expense costing of the hotel, not worth the price. They have such limited choices too. The only food that was alright was the pool side burger and chips. Definitely… Read more
Awful experience! Room were not stocked with your regular bathroom toiletries. The worst part was the the food at the main restaurant, quality and variety disgusting! For the expense costing of the hotel, not worth the price. They have such limited choices too. The only food that was alright was the pool side burger and chips. Definitely does not live up to its name and image. Very dissapointed. Read less