Sheraton Boston

Boston, USA

Virgin rating

Pool
Traditional Room
Hotel exterior at night
Pool at night
King Junior Suite
King Junior Suite
MARKET
Pool
Lobby
Premium Room
Executive Room Sofa Bed
MARKET
Fitness centre
Pool
Traditional Room
Hotel exterior at night
Pool at night
King Junior Suite
King Junior Suite
MARKET
Pool
Lobby
Premium Room
Executive Room Sofa Bed
MARKET
Fitness centre

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

  • Booking Bonus: Receive up to 30% off the accommodation cost when travelling between 24 Oct '24–30 Sep '25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge. 

Please note: This hotel is currently undergoing renovations to the guest rooms, restaurant, and lobby. Noise disruptions will be kept to an absolute minimum. Room service will be available, allowing you to order breakfast, lunch, dinner, snacks, sweets and beverages. The check-in experience will move to a temporary space in the lobby for the time being, however you can also use the Bonvoy app to check-in. The pool deck remains early. The renovations are expected to be completed in October 2024.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1300)
  • Very good (1256)
  • Average (560)
  • Poor (171)
  • Terrible (212)
Image of the Tripadvisor rating Poor Check In, but the Rest Was Decent

Oct 21, 2024 je1058 Fredericksburg, Virginia

Stayed here recently for a very large conference which was at the Boston Convention Center, which is about 2 miles from here. Checking in wasn’t very nice nor friendly, the ladies they had working the counter were very curt, unprofessional, and far from welcoming… their attitude was as if they were doing me a favor. There were about 20 coworkers… Read more
Stayed here recently for a very large conference which was at the Boston Convention Center, which is about 2 miles from here. Checking in wasn’t very nice nor friendly, the ladies they had working the counter were very curt, unprofessional, and far from welcoming… their attitude was as if they were doing me a favor. There were about 20 coworkers that I discussed this with and they all had the same complaint about their check-in process. The rest of the staff (housekeeping, those walking around, etc) I encountered were actually very friendly. Seems like the front desk is the only staff which are entitled and empowered to act as poorly as they do. I got a recently refurbished room on the 26th floor and it was nice. Everything in it was new and very up-to-date, such as the bed having USB and AC outlets in the headboard. The room I got had a living room with pull out bed and TV and the separate bedroom (separated by a door) also had a TV and chair… so if staying with multiple people, it’s a comfy room for privacy and space. They also have hi-speed elevators to get guests up to the 26th (and above) floor from the lobby. The hotel is attached to the Prudential Center which is a large, very popular mall with many eateries and stores. This property is a quick, 2 block walk from Newbury St, which is a very nice, neighborhood community/walk with tons of shopping and dining options. Overall, aside from the check-in experience, the stay was great. I would normally just knock off a star for a single issue, but the level of service me and my coworkers experienced brings the stay down to 3 stars. Read less
Image of the Tripadvisor rating Economic choice

Oct 19, 2024 Joerg B

The Sheraton Boston in the Back Bay area might be a bit vintage and has currently service limitations due to overdue renovations (cannot comment on noise because I was out during the day), but it compensates for these drawbacks in my eyes by its location, views of Charles River and Cambridge, closeness to public transport and most important price… Read more
The Sheraton Boston in the Back Bay area might be a bit vintage and has currently service limitations due to overdue renovations (cannot comment on noise because I was out during the day), but it compensates for these drawbacks in my eyes by its location, views of Charles River and Cambridge, closeness to public transport and most important price effectiveness - it is much more affordable than the other major hotels in the downtown area. Read less
Image of the Tripadvisor rating AVOID THIS HOTEL...

Oct 11, 2024 kamrapuneet Noida, India

The hotel is going through a complete renovation. restaurant, bar, fitness, nothing is operational. I booked through Hotel.com and they didn't highlight the renovation part. i found out upon reaching here and it has ruined my holiday. we were given a room but its not worth the price I am paying for. There are many good hotels in the vicinity,… Read more
The hotel is going through a complete renovation. restaurant, bar, fitness, nothing is operational. I booked through Hotel.com and they didn't highlight the renovation part. i found out upon reaching here and it has ruined my holiday. we were given a room but its not worth the price I am paying for. There are many good hotels in the vicinity, please choose out of them. Read less
Image of the Tripadvisor rating 1st hotel of our trip

Sep 11, 2024 bignells bexleyheath kent

The hotel was under some renovation. Reception was very pleasant and welcoming explaining that there may be noise. We had a room on the 10th floor 1035. Room had double beds air con normal amenities like safe tv tea and coffee machine. Room was clean Beds were high and soft mattresses and pillows. Bathroom small step over bath. Some… Read more
The hotel was under some renovation. Reception was very pleasant and welcoming explaining that there may be noise. We had a room on the 10th floor 1035. Room had double beds air con normal amenities like safe tv tea and coffee machine. Room was clean Beds were high and soft mattresses and pillows. Bathroom small step over bath. Some toiletries. Negative beds high for small people to get on Towels very small for large people Not enough decaf tea and coffee Rooms need updating and modernisation But this is my preference. Breakfast was set for us as a buffet due to us leaving early. There was a mixture of hot and cold. Nothing special. I have a strawberry allergy so fruit was contaminated due to people using spoons Only yogurt was strawberry But this is not a problem I adjust what I could eat Read less
Image of the Tripadvisor rating Awful

Sep 2, 2024 lisacY2774PN Portishead, United Kingdom

We were not informed that the hotel had construction either when we booked or at any time prior to arrival. When we arrived there was no lobby, no bars, and worse still no food available other than room service! On top of this the room was extremely tired and the bathroom was knackered it was so old the coatings were coming off the bath making it… Read more
We were not informed that the hotel had construction either when we booked or at any time prior to arrival. When we arrived there was no lobby, no bars, and worse still no food available other than room service! On top of this the room was extremely tired and the bathroom was knackered it was so old the coatings were coming off the bath making it not only unsightly but slippy. I have never had such a poor quality hotel at that level or cost. I would advise people to stay in one of the nearby hotels in much better condition some for less cost. Read less