Sheraton Boston

I’m writing to express our extreme disappointment with our stay. When they mentioned that the lobby is under construction, they should’ve stated that everything is basically shut down, aside from the pool and our room! Our experience was very frustrating from arrival to departure: -We were told our room is not ready when we arrived at 1:30 and would be notified by a phone call. Since we didn’t receive a call by 3:55, I checked back in at the counter and was told that there was always a room available on the 5th floor and he didn’t know why we were told to wait! -The water in the sink continuously backed up and wouldn’t flow down the spout. -The water in the bathtub has the same issue where it would back up and pool at your feet. Gross! -The bathtub had continuous black debris that was dripping. When I tried to clean the tub myself, I realized that it was coming from the water spout and continued coming out! It was disgusting! -Then we received a letter about the water being shut off for half the day on our second day. It’s absurd to ask guests to go to the gym locker rooms to share a public shower, but we had no other choice. When we tried to use that shower, it was in use and we could not take a shower before heading out to our event! -The shower in our bathroom has no pressure and it was just sprinkling out of the nozzle, which was very frustrating. -The pillows have some sort of plastic/hypoallergenic casing that was not comfortable (and I’ve never experienced at a hotel that is above 2stars. I had brought my mother to visit Boston for the first time and was so embarrassed to have her experience the Hyatt as it was. She even said it was the worst hotel experience she’s had. Not representative of a Bonvoy property at all! I’m sure the hotel will be beautiful once completed, but the issues we had to endure were beyond the temporary cosmetic inconveniences one would’ve expected. I tried to reach out to management (as the rooms are not discounted for these inconveniences), and 4 days later still no response! Read less

- I was made to wait 3 hours for my room. I arrived at 3:30, check in was at 4pm, and I wasn’t assigned a room until close to 7pm. - Front desk person was rude, and very curt. - The room was very small and dark.. - Carpet looked like it had not been vacuumed in years, and smelled musty. - The tub was peeling. - Bathroom had no ventilation or exhaust. - Toilet was disgusting. - After I checked out, they repeatedly tried to charge my card $100 for “amenities”. They would not explain what amenities those were. Horrible experience overall. Read less

This hotel is…. Gross. See pictures, words don’t do it justice. Not only do the rooms look like this, the hallways smell awful and the carpet is old and peeling up. I walked into my room to this gross chair with trash still in the trash can and sticky stuff on the counter. When my room was moved it was just as yucky but without the chair. I went out to buy sandals in the room and shower because it just feels - yuck. I have stayed at hostels in Europe that were much nicer than this. Read less

The hotel was OK, but definitely not worth the price we had to pay for the room (1127). The room was extremely small. Only 1 bedside table (so if 2 people have to use a CPAP it won't work). The bed was so close to the wall that you couldn't walk on one side of the bed and some of the outlets did not work. Limited lighting in the room only lamps in the main area. The bathroom was very small. Two people could not fit into it at the same time. The door opened less than an inch away from the toilet when you go into the bathroom. The shower floor was not textured, making it slippery when showering. The bellhop staff (especially Al) was extremely friendly and helpful, same as the valet staff. I feel that paying $70 a day for parking on top of the inflated room prices for an outdated room that was more the size of a budget motel is not worth it. Read less

I recently stayed at this property while attending my company's annual meeting at the Hynes Convention Center. The hotel is currently undergoing renovations, so the restaurant and "Grab n' Go" café were not open during my visit. We discovered this a few months before the meeting, but our meeting planner managed to coordinate with the Event Manager to provide coffee, tea, and beverages for our attendees in one of the hotel's small meeting rooms both in the morning and afternoon. The upper-floor sleeping rooms are in the process of being renovated, and eventually, all rooms will be updated. The front desk staff informs guests about potential daytime noise due to the renovations at check-in. However, since I spent most of my day at the Hynes Convention Center, neither the noise nor the unrenovated room impacted my stay. Housekeeping came every day and did a nice job. The Event and F&B staff were very responsive to any requests I had for my one-day program at the hotel. The hotel's location is excellent—connected to the Prudential Center with shops and restaurants and adjacent to the Hynes Convention Center. Many other restaurants and stores are within walking distance as well. After some uncertainty a few years ago about the possible closing of the Hynes Convention Center and the area's redevelopment, I'm glad to see this hotel receiving much-needed upgrades. Read less