Portola Hotel & Spa at Monterey Bay

Monterey, California

Virgin rating

Peet's Coffee
The Club Room
Portola Room
Peet's Coffee
The Club Room
Portola Room

The hotel

This unique waterfront hotel is in a great spot on the Monterey Peninsula. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf. The Portola's fabulous day spa is well worth a visit — why not head to the outdoor pool and Jacuzzi or treat yourself to a treatment, before chilling out in the relaxation lounge. If your desires are more culinary, you can dine on fresh California cuisine and, for those partial to a craft beer, Peter B’s Brewpub won’t disappoint. Sip on award-winning locally-brewed beer and relax around the fire pit, or watch the game on TV.

Amenities

  • Bicycle Rental
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Valet parking

Where is it

On Cannery Row with its shops, galleries, wine and restaurants. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf and the aquarium, about 10 minutes away. It's a short drive to Carmel, Big Sur and a wealth of golf courses.

Hotel information

379 nautically-styled rooms. All with ceiling fan, flat-screen HDTV, pay-per-view films, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and ironing board. Portola Rooms are located throughout the hotel and have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

The Club Room (buffet breakfast and brunch), Jack's Monterey restaurant & lobby bar (regional cuisine, open for lunch and dinner), Peter B's Brewpub (craft brewery and pub food, open for lunch and dinner), Peet’s Coffee (café). Outdoor pool and Jacuzzi. Spa on the Plaza* (full salon, relaxing lounge, steam room, sauna and 10 treatment rooms). Fitness centre. Bicycle rentals*. Kids self-guided treasure hunt around hotel. Self-parking $22, valet parking $27, plus tax per night (payable locally, subject to change).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2512)
  • Very good (1236)
  • Average (576)
  • Poor (330)
  • Terrible (186)
Image of the Tripadvisor rating Very bad customer service

Jul 15, 2024 blarmendarez

Nobody ever told me we would be charged over $150 just to self park. It was not stated when making the reservation nor was it explained when checking in. I got a surprise fee of $150+ and when I called they said it was on their website but it was not made clear. Doesn't make sense why it would not be included in the room fee as it is the only… Read more
Nobody ever told me we would be charged over $150 just to self park. It was not stated when making the reservation nor was it explained when checking in. I got a surprise fee of $150+ and when I called they said it was on their website but it was not made clear. Doesn't make sense why it would not be included in the room fee as it is the only place to park and you use your room card to enter and exit parking lot. On top of that we also had an issue of getting locked out of our hotel room randomly because our door lock malfunctioned. I had to call the front desk twice and go down to the lobby before they got it fixed. It was about 10 hours between when I notified staff of the issue and when they finally fixed it. No apology or compensation was provided. Read less
Image of the Tripadvisor rating Best Hotel hands down

Jul 15, 2024 frankiepimentel14

Exceeded my expectations , very well maintained and the Portola rooms are amazing, workers were super friendly and very helpful
Image of the Tripadvisor rating Great stay in a great hotel

Jul 15, 2024 Gemma R

Great location, staff and facilities. Clean rooms. Comfortable beds. In the middle of things but quiet. Helpful staff.
Image of the Tripadvisor rating Great hotel in perfect location

Jul 14, 2024 Cassietrip Lafayette, California

Perfect location, in walking distance to historic sites, bars, bakeries & restaurants, Fisherman's Wharf and the aquarium. We had a standard room, which was large enough to have a huge king-size bed, two comfortable chairs and side table, bench seat and desk. The bed was very comfortable with several large pillows. The bathroom was large with… Read more
Perfect location, in walking distance to historic sites, bars, bakeries & restaurants, Fisherman's Wharf and the aquarium. We had a standard room, which was large enough to have a huge king-size bed, two comfortable chairs and side table, bench seat and desk. The bed was very comfortable with several large pillows. The bathroom was large with soft towels. The whole end of our room was window and sliding glass door that opened to a balcony large enough to stand on. Other rooms had balconies large enough for chairs. We had a view of a courtyard and the bay. The pool and hot tub have plenty of lounge chairs and fluffy towels. Very friendly staff and super efficient check-in. I highly recommend this hotel if you have a room overlooking the bay or courtyards. Read less
Image of the Tripadvisor rating Anniversary getaway

Jul 14, 2024 eldarivera

We stayed here for a mini getaway to celebrate our anniversary. It walking distance to downtown and to the fisherman’s warf. I highly recommend it and can’t wait to go back again!