Hollywood Roosevelt

This must be the best hotel in Hollywood. It is beautiful, unique, and impeccably clean. The best part, by far, is the staff. Everyone we have encountered has been so welcoming and kind. Mark, the bellman, went above and beyond to ensure we had everything we needed to be comfortable in our room. We went to Nicholas, the concierge, searching for a great place to buy extra nice postcards (something not many people are looking for these days). Even though he hadn't had this request before, he had wonderful ideas and we can't wait to visit the Farmer's Market and The Grove in our search. We know we will love it even if we don't find the elusive unique postcards. Highly recommend the Roosevelt. Read less

Had a wonderful birthday staycation weekend at the Hollywood Roosevelt. We stayed in a cabana balcony room overlooking the pool and the vibe was perfect for a little getaway poolside weekend! The room was very nicely designed and spacious enough for two people plus two dogs. The pet fee was also very reasonable. The balcony was large and a great place to chill and people watch above the pool. The pool was pretty busy on the weekend but never felt overcrowded and the staff was very attentive. On Monday the pool was perfectly chill and relaxing. Anytime we needed help from housekeeping, front desk, pool staff, valet or bell desk we were assisted immediately and everyone was very professional and kind. We had drinks and food poolside as well as at the Shirley Brasserie and 25 Degrees restaurants. Everything was excellent-the variety, the portions and the service. All of the hotel staff were very friendly and gracious and they even left a thoughtful gift for my birthday. The security manager Bill Paz was an absolute gem and gave us a little tour of some of the property's unique architectural spaces. We were so appreciative, his kindness really was the frosting on an amazing stay at the Roosevelt! We would definitely love to return sometime in the future and recommend it to anyone traveling to Hollywood or SoCal locals who are looking for a little oasis in the heart of Hollywood. Read less

I’d like to preface this by mentioning that some of the hotel staff are kind and wonderful. We had nothing but amazing experiences with valet and some of the bartending/service staff. Unfortunately, not all of the staff provide the same customer service. We have visited this hotel in years past and it was my absolute favorite place in Los Angeles. A few weeks ago, we visited for my 40th birthday and we will not be returning in the future. I gave the hotel a week grace period to respond to my email (which was sent to who I believe is the manager- contact info found in other recent reviews), but after not hearing back and receiving absolutely zero compensation for our experience, I’m sadly taking our experience to the internet. Three days into our stay, we returned to the hotel at night to find two cockroaches in the room. I called the front desk, someone came up and removed them, and that was it. In the frenzy of going through the rest of the room and checking all of our things, I realized that there was no follow up about this from the front desk. I called down again, told them there was no way that I could sleep in the room, and they moved us two rooms down and confirmed that other things would be done to make the rest of our stay more comfortable. Needless to say, I really didn’t sleep throughout the next few nights. When I visit the front desk the next morning, a receptionist who definitely wanted nothing to do with me told me that they would like to upgrade our room. I told her that we really didn’t want to switch rooms again, especially to one on the ground level. She told me that this upgrade would be something that we would have to pay for. WHAT? I started to question myself that night sitting by the pool, until I watched two other guests jump at the sight of bugs that they also labeled as cockroaches. The staff continued to tell me that they were “water bugs”, but as far as I know, this is another way to describe that very same bug. Overall we are SO disheartened that we chose to spend our yearly vacation, so much money, and a memorable birthday at this hotel. I was shocked at how the situation was handled and by the demeanor of so many staff members that I encountered. As a teacher who has worked in the service industry on the side for years, I know how awful some guests/patrons can be. This is why I always go overboard to be as kind as possible to anyone that I encounter working in service. It’s so sad that this kindness wasn’t returned. I will certainly miss the pool and history of the hotel, but there are many other places to stay that are beautiful, clean, and courteous. Read less