Alila, Ventana Big Sur

Monterey, California

Virgin rating

Big Sur Spa Suite
Pool
Vista Hot Tub Suite
Lobby
Fireplace Room
Fireplace Room
Big Sur Suite
Big Sur Suite
Spa
Big Sur Spa Suite
Pool
Vista Hot Tub Suite
Lobby
Fireplace Room
Fireplace Room
Big Sur Suite
Big Sur Suite
Spa

The hotel

With views of the Pacific Ocean, 2 infinity pools, and your meals included - this is the perfect spot to stay during your West Coast trip. The secluded suites will give you privacy and luxury, many of which have a hammock or jacuzzi on the expansive deck, for you to relax at the end of the day with room service on hand and views of the forest and ocean to enjoy. Your stay includes morning yoga classes and guided walks to get you up and about, but you can just relax by one of the infinity pools if you prefer, with a poolside meal to devour. Expecting top notch service and unforgettable views? You won't be disappointed.

Amenities

  • Yoga
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Situated on a hillside overlooking Big Sur's beautiful Pacific coastline, just off the Pacific Coast Highway. 0.5 miles from Pfeiffer Big Sur State Park and 30 miles from Monterey.

Hotel information

59 rooms and suites, all with private balcony, air conditioning, flat-screen TV with Chromecast and Bose sound system, bathrobes, separate shower and soaking tub, Bose Bluetooth speakers, mini bar*, safe, iron and ironing board, bathroom amenities, and hairdryer. 

Standard Rooms offer forest or ocean views, with 1 king-size bed, sleeping maximum 2 people. 

Full Board includes: Breakfast and dinner at The Sur House, and lunch poolside, or in-room dining for all 3 meals. Snacks throughout the day, plus fitness classes and daily hikes. 

Fireplace Guest rooms feature forest, meadow or ocean views, a wood burning fireplace, window seat, and 1 king-size bed, sleeping maximum 2 people.

Superior Fireplace rooms feature forest views, a wood burning fireplace, dining alcove, wet bar, window seat, and 1 king-size bed, sleeping maximum 2 people. 

Big Sur Suites feature a large deck with hammock, oversized bathroom with large soaking tub for 2 and double vanity sinks, separate seating area, and 1 king-sized bed, sleeping maximum 2 people. 

Vista Hot Tub Suites feature a large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

Big Sur Spa Suites feature ocean or forest views, large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

Pacific House Suites feature distant ocean views, large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

The Sur House (serving Big Sur inspired cuisine, open for breakfast, lunch and dinner). Glass House (private dinner experience). Big Sur Smokehouse (barbecue joint, open for lunch and dinner). 

Two heated outdoor infinity pools, one with an infinity edge whirlpool. Fitness centre. Alila Spa*. Daily morning movement classes. Guided hikes. Garden tours. 

Complimentary WiFi access. Laundry service*. Room service. Concierge. Chauffeur service within a 3 mile radius. 

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (813)
  • Very good (150)
  • Average (76)
  • Poor (58)
  • Terrible (40)
Image of the Tripadvisor rating Amazing

Aug 10, 2024 Wander39970938065

My wife and I returned to Ventana Big Sur to celebrate our anniversary and my birthday - it did not disappoint. Throughout our stay, the service was on point and staff went out of their way to make sure we had a memorable stay. If you are looking for a memorable stay and to unplug and relax, you can’t do any better.
Image of the Tripadvisor rating One of the best properties in the US

Aug 6, 2024 Jeremy T

My wife and I made our fourth visit to Ventana Big Sur over the last few years and this unique property every stay is even better than the previous wonderful stay. This is mainly because of the leadership team at the property. Hotel manager Ms. Chaland is excellent at managing the property. Mr. Nottenkamper, the F & B manager who has been there… Read more
My wife and I made our fourth visit to Ventana Big Sur over the last few years and this unique property every stay is even better than the previous wonderful stay. This is mainly because of the leadership team at the property. Hotel manager Ms. Chaland is excellent at managing the property. Mr. Nottenkamper, the F & B manager who has been there for years is one of my all time favorite people in the hospitality business after meeting thousands of them across our 2,000 nights staying at hotels over the years. He is responsive, proactive, professional, and just all around genuine good guy. Hyatt senior management would be wise to promote both Ms. Chaland and Mr. Nottenkamper to GM's sooner than later as they both have the leadership and management qualities to be GM's. The rooms are beautiful and housekeeping does a great job. The property has lots of activities to participate in. They also have one of the best restaurants of any hotel property in the world. They serve delicious dishes for breakfast, lunch, and dinner. Jackie who has served us every year that we have been coming is joyful, helpful, and always makes us feel welcomed. The views are amazing, the pools are great, and the overall service from the entire staff is top notch. We highly encourage anyone looking for a unique stay at a hotel in California to stay at this marvelous property as you will not be disappointed! Read less
Image of the Tripadvisor rating Family Vacation

Aug 5, 2024 ChrisLeeper

The entire resort and experience was excellent. Our room was spacious, clean and the private jacuzzi and fireplace were tremendous. We were blown away by the level of service from the entire resort staff. The Sur House restaurant deck was a beautiful setting for all of our meals and the heaters and warm blankets made it very comfortable to… Read more
The entire resort and experience was excellent. Our room was spacious, clean and the private jacuzzi and fireplace were tremendous. We were blown away by the level of service from the entire resort staff. The Sur House restaurant deck was a beautiful setting for all of our meals and the heaters and warm blankets made it very comfortable to enjoy the cooler mornings and evenings. The quality of the food service exceeded all of our expectations!!! Would definitely recommend this resort to anyone looking for an all inclusive resort vacation. Read less
Image of the Tripadvisor rating Nice, but overpriced

Aug 5, 2024 Molly d Missouri

We stayed here for two nights as a couple for a milestone birthday. It was a nice stay but was way overpriced. Pros: Grounds are well kept and beautiful, plethora of activities to choose from (some free, some for an extra fee), food was above average (but not anything you couldn't get at a nice restaurant somewhere else in the area), lots of… Read more
We stayed here for two nights as a couple for a milestone birthday. It was a nice stay but was way overpriced. Pros: Grounds are well kept and beautiful, plethora of activities to choose from (some free, some for an extra fee), food was above average (but not anything you couldn't get at a nice restaurant somewhere else in the area), lots of special touches for a birthday (champagne left in our room, etc.) Cons: For a hotel this expensive I expected service and amenities to be close to perfect. Subpar details included no response from the concierge on a few occasions (both pre-visit via email and during visit via texting which is the resort's preferred method of contact while on-site), concierge messing up our appointments for dinners and activities, ripped and stained pool towels, uneven service experiences (Bhavit at the pool was excellent and what every service touchpoint should have been like, some of the Big Sur waitstaff during dinner were underwhelming, aforementioned notes about the concierge) and the worst offense - we ordered a Hikers Lunch to-go one day which should have come with a sandwich or salad, drink and sides. When we opened the bag all that was in it was a sad lonely sandwich, Fyre Festival style. Someone forgot to pack the sides and drinks. When you're paying thousands of dollars a night to stay somewhere, they shouldn't forget the sides. Next time we're in Big Sur, we'll try a different hotel. Read less
Image of the Tripadvisor rating Amazing stay at Ali la!

Aug 2, 2024 AmandaSantiago14 New York City, New York

This was truly a remarkable stay and can’t wait to be back. From the hotel room to the staff to the activities and spa! Everything was wonderful It was my moms birthday and everyday each staff member celebrated her George Ochoa the supervisor even gifted her a Starbucks mug and flowers. He was so detailed oriented. I mentioned I love s’mores and… Read more
This was truly a remarkable stay and can’t wait to be back. From the hotel room to the staff to the activities and spa! Everything was wonderful It was my moms birthday and everyday each staff member celebrated her George Ochoa the supervisor even gifted her a Starbucks mug and flowers. He was so detailed oriented. I mentioned I love s’mores and sage. He made sure that by the time I was in my room after dinner, we had a pack of s’mores to be made in our room, a champagne to celebrate my moms birthday and 2 sage packets for us to use. We participated in two activities and the guides were absolutely wonderful and both so passionate about nature and Big Sur. Manuel and Katie I had a massage with aya at the spa and she was a true healer. One of the best massages I’ve ever had Read less