Ritz Carlton Hotel Atlanta

Do NOT STAY HERE! It’s VERY UNSAFE! We were robbed right out of our hotel room! My business partner and I stayed here for a work trip to shop at the Atlanta mart. As two young women we picked this hotel because we thought it was the safest and nicest in the area. Well we were completely wrong . We went out to dinner the first night and we come back to our room with the door opened and our luggage and belongings all stolen! This was such a scary and terrible experience! The police came and wrote a report. We were frantic & distraught. The hotel moved our room after we asked. After knowing someone was in our room and belongings were stolen we clearly were terrified and felt very unsafe. Some items that were stolen - my whole suitcase with clothes, car keys, electronics, shoes and my late grandmothers rosary beads etc. My friend didn’t even have underwear on the first day of a business trip. It’s been a month since the incident happened at the ritz Carlton Atlanta and it’s like pulling teeth to get anyone to help us or get answers. We tracked our AirPods, which were part of our items that were stolen about a week ago and tracked them at a nearby Atlanta condominium. Clearly this was an inside job. The ritz only wanted to reimburse our room stay which we later actually got charged for and had to dispute it with AMEX to get reimbursed. We had a breakfast and dinner on our room and they refused to pick up any of this after being robbed at their hotel. This has been a terrible and traumatic experience and also a terrible hotel customer service experience. They should be ashamed and embarrassed. I would never in my lifetime come back to this hotel. This should never happen to anyone and the hotel should take full responsibility especially “a high end 5 star hotel”. As business owners, we would never write a review like this for no reason. We are baffled by how the Ritz handled this situation & how bad the customer service has been. We do not recommend you stay here it is so unsafe. Read less

Don't know where to start. This place is a disaster. The rooms are 1980s rooms trying to make it in 2024. This has to be the worst Ritz i have stayed in. At check in got a room on the 4th floor upon entering the room i could tell this place needs a desperate makeove. The Bathroom knob fell off as i opened the bathroom door, there was rust around the bathtub, yes bathtub and no stand up shower. TV and beds are to ok and so was the AC. Next morning i left the room at 9am returned at 1pm wanted to take a quick shower and the room was not made despite the housekeeping staff watching me as I Ieft the room. Not sure how this hotel is allowed to have a Ritz logo. . Bottom line the rooms and bathroom are disgusting and service is sub par. Please avoid there are better choices in ATL. Finally the location is sketchy lots of homeless and pan handlers and no decent restaurants within walking distance. Read less