The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.
Hotel information
1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board.
Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.
Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.
Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.
Booking Bonus: Save up to 35% off the accommodation cost for travel before 31 Dec '24. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.
Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.
8th floor outdoor pool deck. 24-hour fitness centre.
Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change).
One person must be aged 21 years and over in each room at check-in.
*Denotes local charge.
Based on 3343 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1151)
Very good (1182)
Average (554)
Poor (274)
Terrible (182)
Integrity issue and average stay
Nov 11, 2024Ke L
My friends and I stayed there for 3 days, overall I’d give the stay a 6/10. The ranking would have been higher but on the very last day, they came to the room and told my friend that she had to vacate the room because I had checked out the room. I had not. Checkout is not till 11 and the fact they lied about me closing out the stay…you don’t do…
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My friends and I stayed there for 3 days, overall I’d give the stay a 6/10. The ranking would have been higher but on the very last day, they came to the room and told my friend that she had to vacate the room because I had checked out the room. I had not. Checkout is not till 11 and the fact they lied about me closing out the stay…you don’t do that. Also, the emergency alarm went off twice and the last time we weren’t notified that the emergency was over.
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understaffed hotel
Nov 7, 2024kalpesh p
DONT DO IT. Terrible hotel and when they are at full capacity their whole system fails miserably , they seem to have a long line of ques everywhere , because they are constantly understaffed. The valet parking if $70 a night plus taxes, super expensive and they all want tips on top of the valet charges . for the money you have to pay to stay here…
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DONT DO IT. Terrible hotel and when they are at full capacity their whole system fails miserably , they seem to have a long line of ques everywhere , because they are constantly understaffed. The valet parking if $70 a night plus taxes, super expensive and they all want tips on top of the valet charges . for the money you have to pay to stay here ,it will never ever be justified, just book somehere else .
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DON'T COME TO THIS HOTEL
Nov 7, 2024Jorge R
These was one of the worst experiences with a Sheraton. We arrived late at night, the service at midnight was rude and not helpful. I thought it was because of the night shift. It wasn't. The service next day was even worst.
Shower water doesn't run good, I had to change room twice because the water wasn't going down and they didn't sent a…
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These was one of the worst experiences with a Sheraton. We arrived late at night, the service at midnight was rude and not helpful. I thought it was because of the night shift. It wasn't. The service next day was even worst.
Shower water doesn't run good, I had to change room twice because the water wasn't going down and they didn't sent a Maintenance guy to check it. My friends had to change rooms as well because theirs was indredibly dirty.
There's a door that joins two rooms, and you can hear EVERYTHING your neighboor is saying. I'm hearing a conversation of the neighboor with her mon as I'm writing this review.
Overall, I would DEFINITELY won't recommend this hotel.
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Good hotel Good location
Nov 4, 2024n15bortyne & wear
Check in no problems and was quick staff member was very nice. The foyer is huge with a bar in the middle a stand selling coffee and croissants in the morning also a Starbucks. The room was big with 2 comfy queen beds we had a great view looking over onto the Mississippi River. We could see the pool from our window but we didn’t go so can’t…
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Check in no problems and was quick staff member was very nice. The foyer is huge with a bar in the middle a stand selling coffee and croissants in the morning also a Starbucks. The room was big with 2 comfy queen beds we had a great view looking over onto the Mississippi River. We could see the pool from our window but we didn’t go so can’t comment on the pool. Hairdryer, safe, iron & ironing board, coffee making facilities complimentary bottles of water. For free WiFi you have to sign up to become a member or you will be charged I think it was around $13 a day. I have read people had problems with the lifts we never had any problems with the lifts. The hotel is on the main street a very good location. Just across the road to the French Quarter.
I would recommend this hotel and I would return if I were to visit New Orleans again.
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Suite Life - Upgrade Worth It
Nov 3, 2024LisaRenee_RecommendsMcKinney, Texas
Upgrade to a King Executive Suite. Room 2830 is on the end and is an oversized room. Room features mini bar, sitting area with double sided TVs, one in living area and one in bedroom. Decor was nice, views were great. Bathroom could use updating.
Pros - great location on Canal Street is blocks from Bourbon Street and two blocks to Casino. Food…
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Upgrade to a King Executive Suite. Room 2830 is on the end and is an oversized room. Room features mini bar, sitting area with double sided TVs, one in living area and one in bedroom. Decor was nice, views were great. Bathroom could use updating.
Pros - great location on Canal Street is blocks from Bourbon Street and two blocks to Casino. Food options galore! Bar area is fantastic with lots of TVs. Great place to watch a game. Good food with lots of drink options.
Cons- long wait to get a room, long wait to check bag. Long wait to get elevator during prime times. After check in/check out times, elevators are fast.
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Integrity issue and average stay
