Sheraton New Orleans

This stay was a nightmare before I even got here. I had asked the hotel about transportation to and from the airport. I was told the hotel doesn't have their own transportation but would book one for me. The man I spoke to took my information and booked one for me. A few days later I phoned the hotel with a question and found out transport was never booked. They won't book transportation and no record was down of our correspondence. In order to get a definitive answer I was transferred 9 times- 1 time to a credit union! Thank goodness I FINALLY found out before landing to the airport. During check-in the credit card reader was having trouble with my credit card. I asked them to manually enter the credit card info but they said say don't do this. After trying my other credit card it finally worked. I contacted my credit card company and their info showed the reader wasn't picking up the security number. I used that same card all throughout New Orleans with NO problems. One morning it took the elevator 20 minutes to stop on my floor (my floor was higher up). I even walked down to other floors to see if it would stop. That afternoon an elevator some people were on started going up before the doors closed! Quite concerning. My last night I got to my room and it smelled like sewage. I checked the toilet and it wasn't clogged and flushed just fine. I gave it ALOT of flushes to see if that helped. I started packing anticipating moving to a different room if the smell didn't stop. Luckily the smell dissipated so I didn't change rooms. After checkout (with another card reader acting up again) I waited in the valet area like my rideshare told me. While waiting in valet I was told I couldn't wait there so I waited at the front of the hotel. My rideshare contacted me asking where I was because she was at the valet area to pick me up because that's where they were supposed to go. The hotel room, which was under a convention "discount" was over $250 a night. The room was basic and didn't even have a fridge. There was also no continental breakfast. This room was nowhere near worth that amount. I've stayed at much nicer places, with more perks, than this basic place. This hotel is unorganized, inept, doesn't care about the guests and are just out for your money. DO NOT STAY HERE. There are better hotels at a better price nearby. Read less

The hotel is located in a perfect area. It is within walking distance to just about everything. It is not a new hotel or renovated, but there was nothing major (that I saw) to complain about. New Orleans has changed a lot. The food is pricier, the drink specials are just about gone and it seemed a lot more money hungry. Very expensive now in the French Quarter. Avoid Willie G's who seems to have taken over the French Quarter with their less than average chicken. 2 pieces for $13.99 I was a bit concerned this hotel would be too noisy. There was a lot of activity when we arrived. The line to get in the hotel valet area was astronomical. T wrapped around the corner. Check in / check out was fast. Once we reached our room, the street noise was not an issue at all. Our room gave us a cityline view facing Canal street. The room was spacious and the bathroom was humongous. Our room was tucked away by itself. The only issue was once you entered the bathroom, we could hear the elevator moving and dinging. We could not hear it in the actual sleeping area, so I guess that's what counts. The pool area does look like an after thought. It is small, it was crowded and kind of awkward because once you arrived and saw how small it was jumping in was like being in a tub with 10 people. I really mean 20 people in the pool was too much. We parked on the street the first night for FREE and in a parking lot right in back of the hotels parking structure the 2nd night. Our total parking cost $31.00. The hotels valet parking was about $60 (I THINK) per night. I don't mind paying, but I don't like being scammed/cheated. All in all we had a lovely weekend stay. Read less

We were booked into the hotel for 3 nights as part of a tour group visiting New Orleans from the United Kingdom, on a tour of the southern States of the USA. Prior to visiting the tour company asked if we had any requests, we requested rooms in all the hotels on the tour to have nice views. We did get this in all the other hotels, but with the exception of this hotel I am reviewing. When receiving our key cards we had been allocated a room on the 9th floor. This is basically the first floor where rooms are allocated. On entering the room we checked the room, as we always do, looking out of the small window, and to our horror (see attached photo), it was not the view we expected. I immediately went down to see the reception. Our tour manager was still at reception with another couple, from our tour group, who had not received a room as per there instructions. The tour manager advised me to speak to the reception to attempt to change my room. I was advised by the receptionist that the hotel was fully booked and they could not change the room. On expressing my disappointment in the room allocated, I was advised to call back at noon the following day and rooms would be available, and they would be able to provide a suitable room with views over the fantastic city of New Orleans. This I did, the following day, but to my amazement I was informed they did not have a room available. The receptionist then said on payment of $30 per night, I could upgrade to a superior room. thinking the room would be immediately available, I was informed no rooms were currently available. The receptionist advised me to call back to check. I did not expect to be doing this, as we had tour excursions and wanted to check out the vibrant city. Therefore, we kept our room, I did not want to keep calling back to check a room was available. This is unacceptable and poor customer service. Read less